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Fire TV Error Code License_Error and how to fix it will be the emphasis of this write-up. Amazon Prime Video is more than just a simple streaming device.
If youโve some box office movie titles you desire to watch but are currently not available, with Amazon Prime Video, you can rent or outrightly buy them.
On the platform, there is content you can rent or buy which you can not find on other platforms like Disney Plus or Netflix.
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Amazon Prime Video: Difference between Renting and Buying Video Titles
Movie purchase gives you the right to ownership of Amazon Prime Video. This means that you can download and stream the movie whenever you want.
On the other hand, renting a movie will only grant you access to the movie for 30 days. Furthermore, depending on the kind of video rented, youโve 48 hours to finish streaming it once you press play.
The challenge with video buying is that most of the titles are prone to unavailability as a result of restrictions in licensing.
Youโll be unable to stream or download any purchased content whenever this is the case. In addition, most users have complained about experiencing license_get_rights_null error code when rented videos are played.
How to fix the error?
As stated earlier, you can experience license_get_rights_null after the expiration of your license to the rented video.
In addition to this, Amazon most times suffer a problem at the point of licensing a particular video title. Below are things you can do to get the video playback fixed on your Prime Video app
1. Check for a possible outage on Amazon Prime Video Server
Sometimes, the Amazon Prime Video server may encounter a problem. This is most times the possible cause why the error constantly shows up on your screen especially when the app is in use.
To confirm a possible outage, check some forums online, Amazon website, or different social media channels to see if there is an update. If this is the case, there is nothing you can do other than to be patient until they rectify it.
2. Restart Your Smart Tv or Fire TV Stick Streaming Device
Simply rebooting any Amazon device, you might be using can help you resolve this issue. First, you need to exit the app before turning off the device.
While on this, disconnect your modem or router for some seconds to help refresh the network connection.
For those watching offline videos, you need to connect back to the internet so the license verification will be completed.
3. Clear your Amazon Prime Video App cache and data
Below is the guideline on how you can delete the data and cache of your Amazon Prime Video include any set-top box devices.
- Navigate to the home screen of your Amazon Prime Video app.
- On the remote, press the home button to unveil the Settings menu. If itโs a different device, go to the settings option of the app.
- Navigate to Applications.
- Choose Manage Installed Applications.
- Tap Video >>> Force Stop >>> Clear date
- Then, restart your device.
4. Check for Amazon Prime Video App Available Update
In a situation where youโve not updated in a while, you need to do so. Navigate to the Store section >>> Search Amazon Prime Video >>> select Update.
5. Reinstall Amazon Prime Video App
If none of the methods above worked, try to reinstall your Amazon Prime Video app. By so doing, youโve will have access to the new application.
To do this, Uninstall the app, then reinstall it by going through the app store section of your device.
6. Redownload video
Deleting and redownloading the video from your device can also help resolve this problem. When the issue persists after this, go on and try the suggestions below.
7. Check for an update
If your current app is obsolete, it can be the cause of this error. Hence, you need to get the latest version of the app.
However, if youโve already updated and the error still occurs, there might be another reason for the error. Still, try other suggested solutions.
Reach out to Amazon Customer Service
If none of the suggested solutions worked for you, itโs time to make an official complaint to the Amazon Customer service department.
Simply go to https://www.amazon.com/gp/help/customer/contact-us and fill out the form indicating the issue youโre currently facing. Theyโll contact you to find a way on how to resolve the issue.
In Conclusion
Most times the License error on Amazon Prime Video often happens when there is an issue with the server.
This is a temporal issue and also multiplatform. In this write-up, weโve enumerated what this error implies and possible ways to fix it.
Frequently Asked Questions
What is preventing My Fire TV from connecting to the Fire TV app?
Once you notice that your download app is not functioning, you need to clear the app cache and data. Better still restart your Fire TV device >>> Delete and reinstall the app >>> Press & hold the select >>> Play/Pause buttons simultaneously, for 10 seconds.
My Fire TV suddenly stopped connecting to the servers?
You can check your router, restart and reset it. If the Firestick still refuses to connect to the server, it might be as a result of poor signal, issues with HDMI, malfunction of firestick remote, overheating, or unresponsive of firestick buttons.
On Amazon Prime, how do I fix a license error?
- Confirm if there is an outage of the Amazon Prime Video Server
- Restart your Smart TV Streaming or Fire TV Stick device.
- Clear Data and Cache on your Prime Video App.
- Update Amazon Prime Video App.
