Fire TV error code plr_prs_call_failed will be discussed in this write-up with the possible solutions on how to fix it.
When it comes to likely errors that might result during streaming, Amazon Fire TV Stick receives its fair share, hence it’s not exempted.
Some subscribers have complained about the inability of their video to load or their remote control will just stop functioning. What is responsible for this is the error code plr_prs_call_failed.
This error code often appears on your 4k Firestick or Amazon Fire TV Stick displaying the message; Internet connection error – We’re unable to connect to Prime Video. Please verify your device connection.
Table of Contents
Causes of Fire TV error code plr_prs_call_failed
The cause of this error is similar to that of error code 5505 which implies there is an issue with your current location.
Subscribers who can previously access the Prime Video content without encountering hitches will now discover they can’t play their videos.
Some experts have explained that this error might be specific to some geo0location or specific internet service providers, especially when the affected user is subscribed to AT&T Internet, Verizon FIOS, Cox Communications, or Time Warner/Spectrum.
Apart from these, most users of Amazon Kindle Fire tablets have also complained about a similar issue with their Prime Video playback.
You might not be able to do much when this happens until the technical issue is being resolved by your internet service provider.
However, the following troubleshooting methods can help you to resolve this issue.
Let’s take a critical look at them below.
How to fix it?
Be patient for Amazon Or Your ISP to resolve the issue
The error might be a result of Amazon Prime Video server issues. This implies their server may be down at this point. Hence, the error message.
Sometimes your prime account might be affecting how video content is being played on your Fite TV Stick. Try and wait for few hours until Amazon or your internet service provider rectifies the issue.
Adjust the Advanced Connection Settings
Disabling your IPv6 might not bring a remedy to this issue. Hence, you need to check advanced Firestick internet settings.
You can apply the following steps;
- Navigate to the settings of your Fire TV Stick.
- Go to ‘My Fire TV ‘ >>> ‘About’ section, then select ‘Network.’. Peruse the information
- Ensure your SSID, IP address, DNS, Subnet Mask, and Gateway are properly filled.
- Put down thesis details separately.
- Next is the configuration of your internet settings. For those using Wi-Fi, navigate to your Fire TV Settings >>> ‘Network.’
- Choose this option ‘Join Other Network’
- Move to the ‘No security’ option >>> Click ‘Advanced.’
- Put in the gateway and IP address from step 4 above inside their text fields.
- In front of ‘network fixed-length.’, type ’24’
- Tweak the DNS settings to be the same with these; DNS1: 8.8.8.8, DNS2: 8.8.4.4
- Tap on the ‘Connect’ button.
When you’ve carefully done these, you’ve now tweaked your advanced connection settings. Your Fire TV Stick can now play smoothly without any interruptions.
Confirm Your Amazon Location Setting
- Depending on your browser, navigate to the manage your devices and content portion of your Amazon settings.
- Go to the Preferences tab.
- Choose this setting ‘Country/Region’
- Tab on the Change button.
- Type your full name, country, address, and phone number.
- Click the Update button.
- The next thing is to deregister and reregister your Amazon account on Firestick, Amazon Fire TV, or Fire tablet.
Reregister Your Amazon Account on 4k Firestick, Amazon Fire TV, or Fire Tablet
- On your Amazon Fire TV, navigate to the home screen.
- Go to Settings >>> Select My Account >>> Choose Amazon Account.
- Click Deregister to confirm.
- At this point, re-register your account.
- If the reregister option is not available, go to Settings >>> My Account >>> then tap on the Register option.
- Type the email address of your Amazon
- Click the Next button.
- Type your password >>> then Sign-in.
Disable Your IPv6
For those making use of IPv6 while on a broadband connection, it will be difficult to access the Prime Video. It can also result in errors that will certainly disrupt your entertainment time.
When you witness the ‘error code plr_prs_call_failed’, try and disable your IPv6 setting on your router if the steps above didn’t resolve it.
However, before you start, endeavor to follow the suggestions on your user manual.
Reach out to Amazon Support
When all method fails, the next possible option is to contact a customer support team and make an official complaint regarding issues with the Prime Video content playback on your Fire tablet, Fire TV or Firestick.
They can help you resolve the issue from their backend office. Alternatively, you can as well request that your Prime Video location settings be changed
In Conclusion
Amazon Fire TV is not left out when it comes to having occasional errors despite it being a fantastic device. It can obstruct your streaming experience.
The issue can be from your remote control. The possible solution on how to resolve it has been outlined in this article. Carefully follow it and resolve the error code plr_prs_call_failed issue.
Frequently Asked Questions
What could be the reason why my Amazon Fire TV app is not connecting?
Once you notice that your app is not connecting, start by clearing the cache and data, then restart your Fire TV device. Alternatively, you can reinstall the app and then restart.
How can I fix my fire stick error?
On the remote, press and power button, be patient for like 10 seconds, then press it again. Furthermore, you can unplug the power cord from the outlet, wait for few seconds before connecting it back.
Why is Amazon Video not functioning?
First, try and restart your device. If the issue persists, proceed and clear the app data. Navigate to settings >>> Apps or Application Manager >>> Amazon Video >>> Tap on Clear Data and tap on OK. Sign in again. The error should’ve been cleared.
