Viasat is undoubtedly one of the best options to stay connected to the internet, especially if you live in rural areas. That said, satellite internet doesn’t always offer the most reliable connection as you may have to deal with slow network and data capping sometimes.
If you read our Viasat internet review then you may be still wondering why their Viasat plans had a mixed bag of feedback in regards to their speeds to be a little to slow. However, in today’s post, we have a few answers to your questions and more. Plus, we will be providing you with some troubleshooting tips to improve your internet speed.
Why your internet connection is slow
For Viasat customers, there are many reasons why your internet connection can take a hit and become slow all of a sudden. To start with, you may sometimes experience network outages that may result in a slow internet connection. And if that’s the case, there is very little you can do as you have to wait for the company to fix the general network outage and get things working again.
Also, you may experience a slow internet connection when you exceed your monthly data cap. With Viasat, customers get between 12 to 50 GB per month. Unfortunately, surpassing your monthly data caps will usually force the company to reduce your internet speed. So, if you notice that your Viasat internet becomes slow all of a sudden, you should do well to check and see if you have exceeded your monthly data cap.
For those who are not exactly sure why their Viasat internet is running so slow, you’ll not be so wrong to explore some troubleshooting options we will show you shortly.
How to troubleshoot no connection
If you notice that you aren’t receiving any connection from your Viasat dish, you’ll not be wrong to explore the following solutions:
Check your Viasat account
The first thing to do when you notice that your Viasat internet is slow is to check your account and make sure you’re not in data restriction mode. The thing is, if you have exceeded your data allowance for the month, the company has no choice but to limit your services, causing your internet to slow a bit.
Thankfully, you can reach out to Viasat through their website or by phone to add more data or change your account option.
Also, network-wide issues in your area might be the reason why your Viasat internet is so slow. And if that’s the case, you have to wait for Viasat to sort the problem.
Check your satellite dish
When you’re experiencing a slow or spotty connection, it wouldn’t be out of place to check your dish. And for this one, you have to go outside and check to see if your dish is intact.
The truth is, weather conditions like hail storms and heavy snow can end up damaging or displacing your dish, resulting in a loss of connection.
If you notice that your dish is damaged or displaced, it will be best to contact the company before fixing it yourself. And that’s because the company may walk you through what to do or send a technician to your home to fix the problem.
Reset your Viasat internet
Sometimes a hard reset of your Viasat internet usually fixes a slow and spotty connection. And should you decide to go that route in an attempt to kick your internet back into gear, you’ll want to take the following steps:
- Turn off your laptop or computer.
- Unplug your router from its power source
- Unplug your modem directly from the power source
- Disconnect any Ethernet cables connected to your modem. Wait a couple of minutes and plug everything back in.
- Connect your modem back to the power source and wait for the LED to turn solid blue
- Proceed to turn on your router
- Power on your computer
Hopefully, this should solve the problem you are having with your Viasat internet.
Move connected devices
One of the common causes of a slow internet connection is an overstretched network. Let’s give you some perspective, so you know exactly what we mean here. If your Wi-Fi router is located in your basement, you’ll most likely experience poor or weak signals while you stay on the second floor.
Should that be the case, you can simply rearrange your router by moving it to an area within your home. This way, they are closer.
If moving your devices across your house doesn’t fix things, you may want to consider directly plugging your devices into your router using an Ethernet cable. This has proven to deliver a much more robust and reliable connection.
You can also try disconnecting some devices that are using your Wi-Fi network as having too many devices connected at once can blow up your home internet bandwidth, resulting in slow connection.
Frequently asked questions: Learn more about Viasat
Can data capping cause slow connection on Viasat?
If you notice that your Viasat internet becomes slow all of a sudden, the reason may be due to exceeding your monthly data cap. While Viasat offers between 12 to 50 GB per month, going over your data cap usually results in internet speed throttling.
According to the company, crossing your monthly data cap usually forces the company to slow your internet speed between 1 and 5 Mbps.
How can I speed up Viasat?
Are you looking to improve your Viasat internet speed? Well, it’s not so hard. Optimizing your modem and router will help improve your internet speeds, allowing you to enjoy a better experience. Here is how to go about it:
- Use your own equipment.
- Restart your router and modem
- Always update your modem’s software.
- Try to use an Ethernet cable whenever possible.
How much does Viasat slow down?
Like we mentioned, going past your priority data limit usually results in speed throttling. And for Viasat, the company slows your download speed to between 1 and 5 Mbps. Thankfully, you can reach out to them to increase your data limit or, better still, opt for additional data.
Dealing with a slow or spotty connection can affect your overall internet experience, and we doubt you’ll like that very much. Unfortunately, if you’re on Viasat, where your data is capped most of the time, you’ll have to deal with slow connections from time to time.
That said, you can explore some of the solutions in today’s post to improve your overall internet speed.