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hughesnet internet review

HughesNet Internet Review – Customer Reviews, Plans & Discounts

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HughesNet is one of the two popular satellite internet providers in the USA. In fact, with more than 1.4 million active subscribers, it is the larger than most residential internet provider’s in the country thanks to satellite internet accessibility in even the remotest of areas across the country. Of course, satellite internet also has its own downsides and upsides but the HughesNet experience varies for each subscriber, as is in the case of satellite internet. How does HughesNet fare as a satellite subscriber and as an ISP in the USA? Read on to know.

HughesNet Internet Services Review

HughesNet offers coast-to-coast satellite services in the USA across all 50 states with better coverage in California, Texas, and New York. You’d be living on a desolate island or a dense forest but as long as you have a clear view of the southern sky, HughesNet will deliver satellite internet to you. This includes even the most contiguous areas in the United States, including rural and semi-urban areas where fiber or DSL cannot reach.

If you wish to see for yourself, you can go to their website and check what internet packages does HughesNet offer in your area.

HughesNet has recently rolled out its HughesNet Gen5 satellite internet that promises faster speeds, better experience, and comes with built-in Wi-Fi modem Wi-Fi standards and technology (dual-band 802.11ac).

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HughesNet Prices, Plans, and Internet Speeds

HughesNet has adapted to the good-old one-size-fits-all approach for data caps. Since the average download and upload speeds remain the same across different packages, packages differ in terms of the data caps they offer i.e. higher the pricing, more the data cap.

Briefly, HughesNet’s residential plans fall into one of the following categories:

  • The 10 GB internet plan for $59.99/month suitable for a single user or a couple
  • The 20 GB internet plan for $69.99/month suitable for 3-4 people or a small family
  • The 30 GB internet plan for $99.99/month suitable for a connected household with multiple devices and heavy data consumption needs
  • The 50 GB internet plan for $149.99/month for a large family needing copious amounts of data all the time

The following is applicable for each of the above plans:

  • 25 Mbps download and 3 Mbps upload speed on the above-mentioned data caps.
  • If you exceed your plan’s data cap, HughesNet doesn’t pause your services till the plan replenishes nor does it charge you extra. Instead, it simply reduces the data speeds to 1-3 Mbps.
  • Bonus Zone: The golden hours from 2 am to 8 pm is HughesNet’s “Bonus Zone” when traffic congestion is less. In these off-peak hours, you can enjoy 50 GB of additional data per month.
  • HughesNet’s video data saver saves data in the background as you’re streaming videos to deliver a standard definition video quality. This lets you stream 3 times more videos in standard definition than in HD. You can choose to opt-out of the video data saver option temporarily or permanently by contacting the HughesNet customer service.
  • HughesNet uses the Fair Access Policy to distribute data to its subscribers, much like how cell phone data distribution works, to allow each user to access equal internet bandwidth without compromising on quality for anyone.

Additionally, HughesNet also offers bundle plans that lets you bundle internet and voice services.

HughesNet has a separate category of services to cater to its commercial clients.

HughesNet Service Fees, Equipment Fees, Other Fees and Contracts

HughesNet requires a satellite transmitter and a modem to set up its internet. You can either lease these equipments or choose to purchase them. For leasing, you pay $99 + $ 14.99/month. HughesNet has also provided free standard installation for a limited period if you chose to lease out their equipment.

However, if you’re planning to stay on board for a longer period, you can purchase the equipment for $499.98. This is an onetime cost that includes equipment and standard installation charges.

HughesNet also comes with a 24-month service commitment. If you cancel the subscription within 90 days after the installation, you’re liable to pay $400. Thereafter, the amount gets reduced by $15 for each month left on your subscription. If you’re lucky enough to cancel before installation, the full amount you’ve paid at the time of the order will be returned to you.

If you’ve leased their equipment, you’re also liable to return them in good condition within 45 days of cancellation or pay $300 unreturned equipment fee, which roughly translates to $100 for the modem and power supply and $200 for the transmitter.

Other Services

Along with satellite internet, HughesNet also delivers HughesNet Voice, a home phone service over your satellite internet. HughesNet Voice uses VoIP to deliver seamless calling services along with features such as caller ID, call waiting, and call forwarding.

HughesNet enables HughesNet Voice by installing an Analog Telephone Adapter (ATA) during installation.

Pros

  • Coast-to-Coast Availability – HughesNet services almost all areas in the United States as long as you have a clear view of the southern sky. Hence, if you’re living somewhere where neither fiber nor DSL can help you, HughesNet’s satellite internet comes to your rescue.
  • No Extra Charges After Surpassing Data Caps – HughesNet’s internet plans are priced based on data caps. Once your usage surpassed the data caps, HughesNet simply reduces your data speeds instead of charging you extra or cutting off your data supply. Hence, you’re never cut-off from the internet except in case of internet outages.
  • Built-in Wi-Fi with HughesNet Gen5 Internet – The HughesNet Gen5 modem comes with a built-in Wi-Fi so that you’re seamlessly connected to super-fast internet all over your premises.


Cons

  • 24-month Service Contract – There is a whopping 24-month service contract with a large early termination charge associated with it in HughesNet plans.
  • Comparatively Low and Fixed Internet Speeds – The internet speed for HughesNet remains fixed across all its plans: 25 Mbps. Even if you’re paying more, you’ll get a higher data cap and not increased data speeds as is with other ISPs.
  • High-End Internet Usage Not Supported – Since satellite internet relies on latency, gaming, 4K HDTV viewing, video conferences, and other real-time experiences lag with HughesNet.
  • Limited Customer-Service Options – There are limited ways in which you can contact the HughesNet customer service reps. If they don’t answer their calls, you’re left stranded with a broken internet till they reply to your query either on social media or let you call them again.

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What do Customers Think of HughesNet Internet

1. FINALLY – INTERNET AND VOIP THAT WORKS WHERE WE LIVE (4 Stars)

Kevin Laure lives in the sticks. She has low internet expectations and wants to just use email, browse the web, and have a VoIP service that works. She had had a few bad experiences with previous providers when she switched to HughesNet Gen5 with very low expectations. The installation only took about an hour. The technician set everything up. She had bought a limited data plan. Her review of HughesNet was double the internet speed she was able to get from previous services, even though the overall service just got slower. If you live in a town and have more options, she recommends you may find something better. However, when cellular or satellite are the only options, HughesNet gen5 gets a big thumbs up from her.

2. PERFECT FOR ME (5 Stars)

Kenneth Dennis has had HughesNet for well over 2 years. He has never faced any issues and can watch videos perfectly. He has paid $52 for two years on a 10 Gig plan. He has watched tons of videos and never faced buffering issues. He has never had a problem with HughesNet.

3. ABSOLUTELY ONLY INTERNET OPTION AVAILABLE AT SERVICE LOCATION (2 Stars)

Kelly says she is satisfied with their customer service and calls everyone friendly and helpful. However, satellite internet is exactly how you imagine, she adds. It is non-existent on cloudy days and much less in rainy or stormy weather. She wishes she would have access to the internet to review weather updates during severe weather. When they signed the contracts, she was told that the satellites received signal just fine during stormy weathers. Now, she complains of reception issues sometimes even during sunny weather. She has compared HughesNet to slow broadband and dial-up on bad days. She says calls it “definitely not worth the price” but due to lack of options at the service site, she has stuck to HughesNet.

*Reviews taken from broadbandnow.com

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FAQs

Does HughesNet service my region?

HughesNet services almost all regions in the United States. For a complete list of plans applicable to your area, you can do an address-based search on their website.

How do I track my HughesNet data usage?

You can download the HughesNet App on your iOS or Android device to track your data usage. Since HughesNet plans come with limited data caps, it is essential you do this.

How do I contact HughesNet customer support?

There is only one way to reach out to HughesNet customer support: to call on 844-737-2700. However, you get a satisfactory reply on this number most of the time so it’s not an issue.

Conclusion

As grime as the prospects of satellite-internet may seem, HughesNet is both a boon and a bane to its subscribers. If you’re living in a rural area, even HughesNet’s decent prospects will fill you up with sheer delight. If you’re living somewhere where you can get better services, you might want to. All in all, with its competitive pricing and ubiquitous serviceability, HughesNet is a pretty decent catch for anyone struggling to find a decent ISP in their area.

What Internet Service is Available in My Area?

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Jill Burns
Jill Burns
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My internet and cable provider that shall not be named was raising my monthly bill. I later found out that there were were better discounts with no contracts. Now I'm only paying a fixed $92 dollars a month for cable and internet
John Hollaway
John Hollaway
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Without warning from the provider, I get a bill thats $30 more expensive than the last month. I had a word with the customer service about the constant drop outs My friend told me about your website Theme Scene and now im getting wifi for $29 per month
Marie Williams
Marie Williams
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If I called you earlier I would have saved myself 10 months of grief with my previous provider. Thank you
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