Irrespective of the state, new and better Internet service providers (ISPs) are popping up every day. If you live in the Mid-western part of the country, you must have heard of MetroNet. It’s a company growing in popularity thanks to their TV, Phone service and fully fiber internet. From 2015, MetroNet has gradually expanded to offer services to a larger part of the country. If you have heard of MetroNet and read all the praises about their Bundle packages, fully fiber internet, and prices, you might want to know more before settling for their services.
Do you think MetroNet is worth all the hype? Do you believe it’s a competitive option to the existing ISPs in the Midwestern part of the country? Let’s find out in this brief. We will go through all the dimensions of MetroNet from the internet speeds, data, contracts, equipment, customer service, and the bundle packages.
MetroNet started its operations in the US in 2005, but they only covered a small part of the country. Most of their services were offered in Indiana and Greencastle, but recently, the company expanded to make its services accessible to people in Lowa, Kentucky, Minnesota, Ohio, Florida, and Illinois. It offers full fiber-optic internet through cables that have been installed thousands of miles across the country.
The company is regarded as a rare breed of service providers offering high speed and highly reliable internet services to residents in the country’s Midwestern part. You shouldn’t worry about data caps and contracts because all the services provided by MetroNet are free from contracts and data limits. This is a big win for serious internet users. However, the prices are relatively high, and they may not be the best option for casual workers and light internet users.
For the customers that want to combine TV, Phone, and Internet services, MetroNet has some basic yet great options for you. Though in terms of Bundle packages, MetroNet may not quite be there just yet. DirecTV and Comcast offer relatively better bundle packages.
MetroNet pros and cons
- No data caps
- No contracts
- Fantastic speeds
- Relatively fair pricing
- Limited Bundles
- Basic Phone and TV services
MetroNet Review summary
|Price Range||$49.95 – $69.95/mo+|
|Customer Recommendation Rating on BroadbandNow.com||73.9%|
|ACSI Customer Service Rating|
MetroNet Plans and Prices
Plans and pricing details for most ISPs change drastically. The information shared about MetroNet plans and prices is valid to the date of writing this review. It’s therefore important to verify the plans and prices immediately with MetroNet before subscribing to the service.
MetroNet offers its gigabit fiber internet through fiber-optic cables installed throughout the service area. Besides the fact that MetroNet is a small ISP in the industry, it offers some good internet speeds and affordable pricing.
Currently, there are four internet service packages featured on the MetroNet site. The plans vary depending on the download and upload speeds that you will get. The company offers symmetrical upload and download speeds, which is surely impressive. Here is a table with all the current prices and internet speeds.
|DEALS||PRICE/M||Download and upload speed|
|MetroNet 100 Mbps Internet Plan||$49.95||100 Mbps FIBER|
|200 Mbps||$49.95||200 Mbps FIBER|
|1,000 Mbps||$69.95||1,000 Mbps FIBER|
|MetroNet 500 Mbps Fiber Internet||$59.95||500 Mbps FIBER|
The internet plans don’t include TV or Phone. For that reason, if you need any other services included with your internet plan, you can combine them in a bundle package.
The Cheapest Internet package: 100Mb Package
Users can get 100Mbps download and upload speeds for only $49.95 every month from MetroNet. The best thing about this first Package is that you will get equal download and upload speeds. The Package is highly recommended for users in need of high-speed internet but is on a budget. The speeds are enough for basic internet use, streaming, and playing online games. 100Mbps is basically the ideal internet speed for videoconferencing and video call purposes. Verily, this plan is a good option for average households with up to three simultaneous internet users.
According to the Metronet website’s information, the 100Mbps package will work for light internet uses, including browsing, email sending, and music streaming. But given that you only need a stable connection and at least 25Mbps of download speeds to stream Shows and Movies on Netflix in HD quality, it is believable that this Package can also support all the other users with little to no glitches.
Best Fit Package: 200Mbps package
This Package is the nest on the list with 200/200Mbps for download and upload speeds. The speeds are decent, and surprisingly the download speed and upload speed are enough for all types of internet use. It’s enough for streaming movies and TV shows in HD and 4K. However, MetroNet confirms that the Package is the best fit for businesses, streamers, and other light internet users. Upload speeds of 200Mbps mean you can upload a 1GB file in only 5 seconds. Users can do a lot of browsing at such speeds. This plan is currently offered at $54.95 per month, but only if you select the WholeHome Wi-Fi or go with the contract. Otherwise, you will have to pay $59.95, and well, the difference is not that huge.
MetroNet Business Package: 500Mb Package
If you have a coffee joint or operate a Casino, GYM, or any other mid-size business, this Package will be ideal for all your business operations. It costs $69.95 a month, and if you think about it, this is a good deal not easily found with the other internet companies. It supports more than ten devices at once and is also stable enough for all forms of business and household internet use. The speeds can support simultaneous streaming, gaming, uploading, and downloading heavy files.
Top tier MetroNet package: 1Gbps
You can definitely enjoy download speeds of up to 1000Mbps with MetroNet Gigabit package for only $89.95 every month. The Package offers 1Gbps download and upload speeds. This is actually more than what a normal household would need. But if you are a serious gamer and don’t want to deal with lags and other connection issues when you are about to win the League of Legends, then this plan is perfect for you. The plan is also good for Freelance developers, writers, and designers that are working from home, especially during the coronavirus period.
MetroNet offers TV and Phone services besides the fiber internet. This is an indication that users can choose to Bundle TV, Phone, and Internet services as a way of saving money monthly.
MetroNet Internet Performance
You definitely want to know what other users are saying about the MetroNet Internet performance. Since MetroNet uses Fiber-Optic infrastructure, there are few experiences of congestion on their network. And if there’s any congestion, you only experience slightly slower download and upload speeds that you cannot even notice. MetroNet will equally not block access to any content regardless of your internet usage. Your internet service will also not be throttled or limited at any time. The company states that the speeds shared on their site are maximum speeds and they are not necessarily guaranteed.
MetroNet doesn’t impose any type of data caps. This is a benefit for serious streamers, business users, and gamers. It eliminates the anxiety of using a lot of data where many ISPs choose to throttle data usage or block you from accessing certain content. Unlike most of its competitors, MetroNet offers all plans with zero data limits and contracts.
MetroNet Internet contracts, equipment, and fees
Surprisingly, when it comes to MetroNet, you don’t have to worry about hidden fees, data caps, and contracts. There are no contracts, and technology offers the best services. We haven’t come across any contracts or agreement information from MetroNet fine prints.
There’s little information about the router and the equipment that will come with your service. However, we can tell that you can end up getting Zyxel or Linksys router with the service. Also, the technology service fee on your bills covers the rental cost of the router. This shows that you might not have any equipment rental fees.
That said, the MetroNet Whole Home Wi-Fi costs $9.95 per month. But this is an option for the people that want to connect every device in their homes.
MetroNet Service Fees
You are required to pay $9.95 monthly for technology fees. But there’s little information about this service fee. The company doesn’t openly disclose why you should pay this amount monthly. The little available information says that it covers the needs of a technician in case they need to visit your home for any technical issue. Additionally, these fees cover the monthly rental fee for the equipment.
How good is MetroNet Customer service?
It’s common for the ISPs to have poor customer service, and MetroNet seems to have followed suit. Their customer service has received mixed reactions and comments from previous and current users. MetroNet is not individually rated by the American Customer Satisfaction Index. Since MetroNet is a small ISP, it was slammed by the ACSI as others that had a score of 64 out of 100. This shows that MetroNet has a rating lower than the average customer satisfaction index of 65 out of 100. The reviews from customers indicate MetroNet’s customer service is not the best, but it’s not as bad as some of its counterparts.
Saving Money on MetroNet?
There are numerous options to save money on MetroNet. The first option is to utilize the current promotional prices and subscribe to the plan that works perfectly for you. After the expiration of the promotional period, you have a chance to call customer service and proceed to explain your dissatisfaction with price increases. You need to explain that to customer support and, if possible, ask about all the current promotions that you can utilize. If the prices are too high for you, you can always research new options. MetroNet, just like other providers, has limited time promotions on their current Internet plans. That way, users can get discounted internet plans and other phone services at any time of the day. It’s therefore very important to constantly check the website and utilize limited time promotions.
Is MetroNet better than Comcast?
Comcast is a well reliable Internet service provider that is popularly praised for the faster download and upload speeds. Comcast equally has more data plans than Metronet. But when it comes to reliability, customer service, and affordability, MetroNet wins.
Is MetroNet better than Spectrum?
MetroNet’s speeds are awesome, and they are relatively faster than the speeds from Spectrum Internet. MetroNet delivers download speeds of 100Mbps minimum to 1000Mbps maximum. Spectrum also offers a gig plan, but the download speed for their Gig plan gets to 940Mbps. This is the only visible difference existing between these two companies. The prices also vary, but they are closely similar.
Does MetroNet Provide Route?
Yes, the company can provide a router for a one-time fee but only if your business needs it. In most cases, a router is not very necessary.
Does MetroNet charge for installation?
The user is required to pay a one-time fee that covers all services from broken set-top boxes, routers, and other MetroNet owned equipment. However, if you have your own equipment, you will definitely not be charged for the installation.
MetroNet has no contracts, the data is unlimited, and the prices are quite reasonable. All these features are very important to note. But remember the promotional prices will not last forever and worst of all they have meager customer service. Besides that, it’s important to understand that MetroNet prices start out great, and the internet speeds are exceptional. All these make MetroNet an excellent ISP that is worth checking.