Spectrum and Frontier are two popular companies operating in the United States with ‘slightly distinct’ services. Spectrum is one of the biggest names in cable TV and the internet. Frontier, on the other hand, is one of the biggest DSL internet service providers in the business. In essence, by comparing the two companies, you’re only comparing the differences between cable and a DSL internet connection.
However, an informed comparison goes beyond the ‘cable and DSL dichotomy’. In between these two internet connections, these two companies offer other connections to specific states. For example, Frontier offers broadband and even FiOS and Vantage Fiber plans. Spectrum, on the other hand, offers internet bundles that can appeal to households. Also, there’s a question on the pricing, internet speed, and reliability. In short, comparing the services of Spectrum and Frontier is easier said than done.
To help you navigate the Spectrum vs Frontier internet provider comparison, we go beyond the obvious differences and move into the details. In this guide, we take a look at the strengths of each service provider, focusing on speed, monthly cost, value for money, and overall reliability.
Spectrum Vs Frontier – How Do They Compare?
Spectrum is a leading communications company in the US that offers TV, voice, and internet. It boasts one of the fastest internet speeds in the business, with plans starting at 100 Mbps. Frontier is also an industry leader when it comes to internet service provision, offering coast to coast coverage. Although both companies provide a variety of internet plans and competitive pricing, the actual services enjoyed by customers vary.
With Spectrum, you can enjoy high-speed internet starting at $49. At this price point, you can enjoy free modem and free anti-virus software with no data cap. In terms of internet speed, Spectrum offers one of the fastest starting speeds at 100 Mbps. With this speed, you can easily cover a variety of activities like video streaming and calls online. And since there are no data caps, you can enjoy stress-free use of the internet anytime.
The company offers cheaper internet plans which can work for households on a tight budget. The internet plans of the company start at $39.99 (Fiber) at ‘base speed’ and pricing includes a fee for Wi-Fi. Compared to Spectrum, Frontier’s speed starts at 1 Mbps. Although you can manage standard tasks with this speed, a busy and heavy-use household may be disappointed with this plan.
Speed – Are They Fast For The Price?
A basic way to compare the value of two internet providers is to check their speed. Both these internet software providers up to 1,000 Mbps through Fiber connections, but these are only available in limited areas. To effectively compare these two companies, you need to focus on their primary product offerings.
Spectrum primarily offers cable internet and boasts a starting speed of 100 Mbps, one of the best in the industry. Meanwhile, Frontier relies on DSL internet connection which offers a slower base connection.
The cheapest plan comes with 50 Mbps, a few notches lower than what Spectrum can offer. For Spectrum, the minimum speed is 100 Mbps, and you have the option to apply for an upgrade of up to 940 Mbps. So when you look at the internet speed, Spectrum wins by a mile.
Spectrum Pros & Cons
- One of the fastest starting internet speeds at 100 Mbps
- Speed can reach up to 940 Mbps through an upgrade
- No data caps and free modems
- Internet plans are a bit expensive
- Speed of 940 Mbps available for an extra charge
- Limited availability
Frontier Pros & Cons
- Boasts FiOS® and Vantage™ by Frontier which offers high-speed internet
- Wide availability of the service
- Offers cheaper internet plans
- Speed starts at 1 Mbps
- Maximum speed of up to 500 Mbps on most areas
- Pricing includes a monthly fee for router use
Monthly Costs, Data Allowance and Value for Money
The internet speeds of both companies may not be the best in the business but they certainly offer competitive plans. In areas where both services are available, the cheapest package from Frontier will cost you at least $20 monthly with a speed of 1 Mbps to 6 Mbps.
This is not the best speed for the heavy user but it’s a great start if you’re planning to stream videos to complete some online task. The nice thing about this starter package is that you can always upgrade the speed for an extra $3.33 per Mbps to $20.
The cheapest package from Spectrum comes at $49.99 but it comes with a speed of 200 Mbps. This package price is exclusive of the set-up and installation fee of $49.99. Price-wise, Frontier is your best bet since you can have an internet connection for $20.
Although the two companies advertise installation fees, there are instances when the companies also offer deals to waive the fees. If you’re planning to get an internet connection, we highly recommend that you check out the availability of some offers.
It’s also good no note that both internet service providers don’t place data caps on their services. No matter how heavy your internet usage is, you can be sure that you can enjoy uninterrupted internet service. However, this does not mean that both internet services are reliable 24/7.
There are instances when the internet speed may dip in speed, especially during peak hours. If both companies don’t have data caps, then your next concern should be the internet speed. On this count, Spectrum is the obvious winner.
You can also compare their services based on the deals offered. As part of their marketing strategies, service providers often deliver deals to its customers that maximize the entertainment value. With Frontier, you can add a TV and home phone to your account. The availability of these bundles will depend on your location. if you’re a new customer, you can enjoy an introductory offer. However, you are locked in for 2 years.
Spectrum also offers deals that include access to TV and home phone. Compared to Frontier, Spectrum does not limit the services in a contract, particularly for its Spectrum Triple Play. These bundle deals are often available for a limited time and the terms and conditions may change. To get updated information, we recommend that you visit their websites today.
Customer Support – Do They Keep Their Promises?
Both companies strive to offer the best internet service and customer support for its clients. For this reason, both websites offer several contact channels that customers can use in case of questions and technical support.
If you’re planning to sign up for the services of Frontier, then you can count on truly professional and comprehensive support services. A check of its website reveals the availability of different contact channels that’s available 24/7. For common questions and issues regarding its services, you can visit the Help Center and the Video Gallery. Here, you can find answers to common issues regarding your connection.
If you have recently applied for a service and still waiting for updates, you can use the Order Tracking tool of the website. For other concerns, you can call the Support Team at 1.800.239.4430 which is available 24/7. Also, the company runs Live Chat Support which can provide technical guidance in real-time.
Just like other leading internet service providers, Spectrum also provides a comprehensive Help Center. This Help Center offers different topics that you can explore, like Account and Billing, Internet, TV, Voice, and Mobile.
The site also offers a toll-free number and provides specific support services for its Latino clients. In terms of the available contact options, both Frontier and Spectrum cover the requirements of its customers expertly.
Aside from the availability of these reliable contact options, there’s another way to assess the quality of support services. For example, one can check the aggregated customer service scores of the company based on collected customer feedback and complaints. The score is collected through the American Customer Satisfaction Index or ACSI which is based on customer service and quality of services among others.
Based on the results of the 2019 survey, Spectrum Internet scored 59/100 while Frontier managed to collect 54/100. The three-year average of Spectrum is 51.3 while Frontier earned a score of 55 (2017-19). So if you’re going to base your selection on the quality of support services, then Spectrum is an obvious choice.
Service Availability Comparison
Frontier offers internet, home phone, and TV services to selected areas in 29 states. The company also offers the FiOS service in select states like Florida, California, and Texas. The type of internet package from Frontier will depend on your location. You can even count on the FiOS internet package, a 100% fiber-optic internet service package, that’s available in selected areas only.
Spectrum, on the other hand, offers a wider coverage for5 its internet services. As of the last update, Spectrum internet packages are available in at least 46 states. As two of the biggest internet service providers in the US, their service areas also overlap, particularly in Ohio, New York, and Southern California.
If you’re not sure if the service is available in your area, we recommend that you check its availability. You can call their support team or you can visit the website to check the availability of internet services.
Customer Reviews – What People Are Saying?
For a more in-depth comparison of the two service providers, you may want to check out some of the feedback and comments from customers, as listed below:
Just last month, we experienced poor internet connection and unreliable Wi-Fi signal after the installation of equipment. So I decided to make an appointment with Spectrum’s technical support team. I instantly got the confirmation by email and there was a text message as well to confirm the service.
A day before the scheduled visit, a representative called us to confirm the appointment and indeed, a technical person showed up to troubleshoot our connection. He explained the troubleshooting process and checked all connections in the room. I can say that he was professional and highly skilled, and he guided me throughout the checking and troubleshooting. I’m glad I chose Spectrum.
I would like to give 5 stars to Spectrum for its highly professional team. Last week, I called the company to cancel my cable subscription. The nice thing was that the representative was helpful throughout even though I don’t speak English fluently. He was accommodating, and a bit sad that I also ended my subscription with them.
It was last year, during the Memorial Day, that our area was hit by a tornado. Our community was left without power for almost a week. Luckily, our landline services stayed with us! Thank your Frontier for your reliable services.
I can say that the internet service of Frontier is reliable, but its customer service is different. When I called them to ask about the internet speed, they can’t provide me with concrete answers. I hope they can improve their customer service.
Other Popular Internet Services You Can Try
You can count on more than a dozen internet service providers in the US. And just like Frontier and Spectrum, these companies have their strengths as well. If you’re in the market for a new service provider, you may want to check out Xfinity, AT&T, and Verizon. These are the top companies in the business, at least in terms of reputation.
Does the pricing for internet plans include the installation fees?
No. You still need to pay a separate fee for the installation services of your chosen provider. The good news is that both Frontier and Spectrum offers deals and promos that can cancel out these fees. Make sure to check out the sites to learn more.
Is there a data cap to the offered internet bundles of both Frontier and Spectrum.
No. Both companies offer unlimited internet which means you can enjoy uninterrupted movie streaming and browse on the web.
How do I know if there’s an outage in my area?
You can go online and check using your mobile device. Also, the site often announces scheduled outages for maintenance purposes.
Frontier and Spectrum are two of the well-known internet service providers in the US, with Frontier focusing on DSL and Spectrum on cable internet. They are both respected in the business and they can deliver high-speed internet services at competitive price points. However, if you’re looking for a high-speed internet connection with wider availability, then Spectrum is a better option. Frontier is best known for its cheaper internet packages and also offers high-speed internet up to 1,000 Mbps but in select areas only.