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AT&T Business Internet Review

AT&T Business Internet Review – Must Read For Small Businesses

Every Business; startup, big, or small has its own needs and AT&T business internet is a likely contender of your list of available options for your small business. Useful for both online promotion and communicating with customers and other business you need a reliable small business internet connection at an affordable price.

This leaves business owners and managers with multiple decisions to make for maximum productivity. One of those major and critical decisions to make is the internet use and searching for a Business Internet Provider so they are online 100% of the time.

Whather that is

  • Downloading or uploading large files
  • Emailing
  • Online security for your premises
  • Have remote workers

Then having reliable internet service for your business is essential to keep competitive in the market place.

I understand that choosing an internet provider that matches all your Business and cost-saving needs can be quite overwhelming and time-consuming because the truth is that AT&T fiber internet is not found in all locations in the US. Consequently, you’re probably looking for the closes comparison.

To narrow down the options and shorten the search time, I took it upon myself to review AT&T Business Internet options available in your area. Some of the factors covered include Their business internet plans, internet speeds, customer service, and eventually, pricing and costs.

Who is AT&T?

AT&T is famous and one of the largest business internet providers in the US. The company offers Fiber Internet in more than 30 states and Digital subscriber lines for maximum internet utilization by small and big multinational businesses.

Their business internet plans are impressive and competitive, which is why most people are talking about it. On the other hand, the ISP has some pricy high-speed plans and a small Fiber internet footprint. Therefore, their fast speed internet may not be available to everyone who needs it. As a business owner, take some time to weigh your options and see what works for you.

AT&T Business Internet Speeds

To help you as a small and upcoming business owner make a decision, we will cover AT&T business internet plans. First of all, you must already know that a small business will have marginal internet needs. The internet demands for the Business will skyrocket with time.

For now, you might have just a few connected devices and manageable internet needs for your Business. For that reason, Internet speeds of 25 Mbps to 50Mbps can work for you. The employees and customers can have reliable Wi-Fi connections with only 25Mbps. Each of the computers in the Business can as well be connected and run seamlessly with such speeds.

When need arises, the employees can download large files within a very short period of time. However, if you need to conduct video conferencing and other related functionalities, you will be forced to go for internets speeds as high as 50Mbps. This offers seamless video streaming, which is perfect for all your video conferencing and other streaming needs.

As the Business grows, your needs are very likely to go up. For some types of businesses, the internet needs may already be up. In case your business internet needs to exceed those required for high-functioning computer software or service and a standard computer connection for your employees, there’s still room to go for higher Internet speeds from AT&T.

With AT&T internet, I only recommend going for internet speeds of up to 50Mbps. If your internet needs exceed this limit, you should look for another alternative. You may be wondering why I am dismissing their high-speed plans like that. Although these plans are reliable and highly dependable, they are relatively costly.

Unless you don’t mind the high cost of internet, AT&T internet speeds of above 50Mbps may not be a good option. There are still many alternatives in the same niche for your business requirements.

Plans, speed, and pricing breakdown

AT&T internet plan offers two major types of services for anybody considering to contract with them. For your Business, you should weigh between DSL High-speed Internet and Fiber-Optic Internet. However, this depends on the location and several other factors.

AT&T DSL Business Internet Plan

If you have already decided to go with the AT&T DSL Business Internet Plan, check the below details for the DSL plan, Internet speed, and cost.

  • Internet 500 offering 500Mbps at $300 monthly
  • Internet 100 offering 100Mbps at $150 monthly
  • Internet 50 offering 50Mbps at $100 Monthly
  • Internet 25 Offering 25Mbps at $60 Monthly

As I had explained earlier, it’s easy to notice that plans above 50Mbps are not very affordable, especially to new businesses still struggling to get a share of the market. Though, if your Internet needs exceed the typical needs for a small business, then this may be the way to go.

An Important thing to note is that the prices can vary from time to time, depending on a number of factors. Individual users can also bargain their way to affordable Business Internet Plans with AT&T. This is an indication that the above-mentioned prices are provisional and may not be the same at the time you are checking.

With the list of DSL internet Plans from AT&T, you can now weigh your decisions depending on your specific needs, willingness, and ability to pay the monthly fee for any of the plans. If low-cost internet is a significant factor, go for 25Mbps for the Business at the cost of $60.

AT&T Fiber Business Internet Plans

This is the best plan for already established businesses that have high internet demands. The AT&T business fiber internet comes with speeds of up to 1Gbps. This is probably one of the fastest internet plans that you can find out there.

You don’t have to go for the 1Gbps internet speed if it’s beyond your usage level. AT&T Fiber options are available in varying instances, and hence you can choose any of them. The good thing is that the Fiber internet plans from AT&T all come with symmetrical download and upload speeds. If your Business constantly uses Video conferencing, it’s recommended to use Fiber-Optic packages. Here are some of the available plans:

  • AT&T Business Fiber 1,000 at the cost of $500 and download speeds of 1Gbps
  • AT&T Business Fiber 500 at the cost of $300 and download speeds of up to 500Mbps
  • AT$T Business Fiber 100 which comes with 100Mbps at the cost of $140
  • AT&T business Fiber at $85 and the download speeds of up to 50Mbps
  • AT&T Business Fiber 25 at the cost of $60 and download speeds of up to 25Mbps.

Just like the DSL internet options, these prices and the plans can change with time. This means that you can find different prices at different times of the years. There are also many discounts along the way. The users can as well bargain their way to lower internet costs.

AT&T fastest Business Plan

The fastest plan on AT&T is the Fiber 1,000, which is also the most expensive. The plan comes with download speeds of up to 1Gbps. This is the best plan for video conferencing capabilities and for already established businesses with over 20 employees and huge traffic of customers. It’s also suitable for online retail businesses and banking purposes.

AT&T fiber 1,000 is for those with complex cloud computing, VoIP calling, massive file uploading, and many other demanding services. However, be prepared to pay costs of up to $500 every month.

AT&T Business packages with the best value and added services

Your Business probably requires a service provider that can combine the internet and several other services such as Phone and TV. This is the reason why I have covered this other bit to help you make a better decision.

AT&T just like other providers understands your business needs and hence includes other packages for increased convenience. Here are some of AT&T business plans with added services for value buyers.

  • Internet + DirecTV at a cost of $79.99 every month. You get 500 Mbps, Over 85 TV channels and professional TV installation
  • Voice + Internet at $90. This other plan offers you unrestricted long distance and local calls and up to 500Mbps.
  • Voice + Internet+ DirecTV at a cost of $109.99. In this case, you will have a list of 85 TV channels, Professional TV installation, Unrestricted Long distance and Local calls and eventually 500Mbps.

I usually recommend bundling because it’s one of the major ways of making it through at a cheaper price. It gives you the advantage of one plan and one bill at the end of the month. This saves you a lot of money and time spent on budgeting and eliminates the expensing hustles.

An additional benefit from AT&T is that it entices small and upcoming businesses to bundle through the use of AT&T reward center, reward card and several other promotions.

AT&T customer Reviews

Being one of the biggest Internet service providers in the US, AT&T has provided services to a couple of businesses and individuals. This is an indication that they have also received massive reviews and testimonies over the course of service provision.

To offer you a detailed review, I decided to analyze some AT&T customer reviews and present to you a summary of their praises and complaints. AT&T has already attracted 2498 reviews in total. Out of that number, more than 70% of them have agreed that AT&T is a viable and dependable Business Internet provider.

One of the prior customers says that the service is very reliable for small businesses. However, he continued to argue that there’s a maximum speed of 10.8Mbps in his area which was disappointing. This user advises that he would want to see the 25Mbps as advertised on the AT&T site.

Another one was happy with the AT&T team and great coverage. He adds that the AT&T tech came to offer the needed assistance and fix the bugs. The team promises superfast responses in case of any issue in your area.

On the other hand, there is a small number of disappointed previous and current users of AT&T services. One person said that the way AT&T does the setup with the TV receivers using the Wi-Fi is unreliable and terrible. Their receivers fail to connect to the WAP which is problematic and irritating.

The AT&T internet especially the Fiber is not available in all areas. This means that you will only get AT&T fiber services if you live in the 31 states where they have great coverage. In other areas, you will have to bear with the local ISPs.

Their Motto for New and Small Businesses

Now that you want a business Internet provider that will meet all your business internet needs at affordable prices, I thought of sharing some information bout the best plan for your specific business and location.

Since the internet requirements for your Business are still growing, you should choose the AT&T 25Mbps for only 60 dollars monthly. Start from here and if you notice that the business internet usage is growing rapidly, choose 50Mbps.

For business owners that want AT&T internet plans with combined packages, the Internet + DirecTV at a cost of $79.99 every month is the way to go. You can upgrade to higher packages as your needs grow.

Important Notes about AT&T Business Internet

Besides the information shared above for AT&T business Internet, there’s a lot more information that you should still digest. This information helps you make decisions that you will not regret afterwards or the ones that will not lead to serious and costly mistakes.

Firstly, AT&T is a worldwide ISP with the highest dominance in the US. The company has the biggest revenue which outweighs that of many competitors. This is an indication that AT&T has been in the market for a long time. The company has also improved on their services over time.

Furthermore, AT&T provides Phone, cable TV and high-speed Internet at different locations in the world. With all the expertise and experience, the company can offer highly dependable services to all types of businesses in the market.

Though, AT&T plans, pricing and services has received serious critics from prior users. Most people believe that AT&T plans are not widely available to people from all locations. In some areas the internet speeds are not as marketed on the site. Some other people explain that the AT&T services are overrated.

AT&T Business Internet Pros

  • With Fiber plans, you don’t need any contracts
  • The chance for bundling
  • Unlimited data uses
  • Cloud Storage
  • Free Internet security software
  • Reliable Customer service
  • Wide selection of options
  • Free self-installations
  • Best for small and startup Businesses

AT&T Business Internet Cons

  • Limited Fiber availability
  • Comparatively higher prices

Buying vs. renting AT&T Business Internet Equipment

AT&T just like any other internet provider offers you all the equipment you want to get started. The good thing about their equipment is there’s no additional cost. However, you may have to pay for the rented internet equipment monthly.

For people that don’t want the AT&T gateway, it’s always advisable to buy the equipment. Any method you choose here has its own advantages and disadvantages. When you choose renting internet equipment, you get guaranteed compatibility, simple tech support and no additional costs. However, there are some features you will miss with rented equipment.

I usually recommend buying Internet equipment because you can choose them based on your specific needs, pay no monthly fees for the equipment and also keep the equipment whenever you want to cancel AT&T contract or to switch providers.

AT&T Fees and contracts

You don’t need a contract to purchase AT&T Internet or phone service. Though, there are some instances where you can be offered certain contracts. There are also some fees that you will be required to pay along the way.

The DSL plans attract free installation but that is only if you can do it yourself. If you want to get professional assistance, then you will be required to pay a one-time fee of $200 for installation. I usually advise going for 3rd party installation experts because they are cheaper. If you have someone that can install this for you, then you will bypass the $200 fees.

This shows that it’s up to you. On the other hand, in case your team doesn’t offer the much-needed expertise and experience, you won’t escape the pain of paying $200. When your team doesn’t have the right expertise, it’s recommended to pay for the fee because the installation process is complicated.

If you decide to go with Fiber plans, there is the advantage of paying a lower one-time installation fee. The installation fee is as low as $99.

Aside from this, there is also the early termination fee in case you cancel a contract. The termination fee depends on the type of connection you have. Additionally, the fiber plans don’t attract any renewal term requirements. This means that they don’t have ETFs.

In case you think of cancelling the DSL plan early, you will have to pay early termination fees. The amount, in this case, depends on how many months are left on your contract. You will pay $20 for every month left. If you want to cancel six months all at once, you will be required to pay $360 on a two-year contract.

It’s very enticing to join AT&T because of the fact that there are no contracts required on the business fiber plans. Though, the DSL plans come with a 12-month contract. The good thing is that the company guarantees the price for the duration.

After picking your internet package, you will only be left with 30 days to cancel the service. That is if you are not satisfied or think that you picked the wrong plan.

AT&T pro installation vs. Self-Installation

When you are choosing AT&T Fiber or DSL plan, you have a chance to either choose pro installation at a fee or do the installation from your side. Each of these two methods has its unique advantages and disadvantages.

Pro installation is highly reliable because the installation tech does all the work and handles all the issues that may arise. You also don’t need any technical knowledge for this case. This means that you get the internet up and running with little participation from your hand.

On the other hand, self-installation has no installation window. This is an indication that the self-installation kit can be installed anywhere. There are no installation fees or any other additional cost after purchasing the kit.

In case you choose the pro installation, you should be ready to pay an installation fee that depends on the type of connection you choose. Fiber connection is cheaper to install. The installation cost in this case can be as low as 99 bucks.

If you go with pro installation, you will also have to adjust your schedule for the AT&T appointment time. This is not the case with self-installation. Though, self-installation also has its own unique drawbacks. First, troubleshooting issues will be overwhelming. Secondly, you need some technical knowledge to work on it well.

Deciding between these two types of installation is easy. Start by asking yourself if you are willing and able to pay the installation fees. What if something comes up when installing, how can you approach the installation team? Can you be able to troubleshoot something on your own? Do you have the right knowledge to do the installation?

AT&T Business Internet Pro installation Review

In case you don’t have the right knowledge and manpower to handle the installation on your own, there are chances that you will go for pro installation. Is AT&T pro installation worth it? Should you go for pro installation?

Pro installation has a couple of advantages. The first advantage is that the AT&T technician have the right knowhow and experience to do the installation. You also don’t have to worry about anything else except being at home at the scheduled time. The tech will handle everything and in case there are any issues along the way, they will be able to take care of it.

Additionally, the technicians will look for the most flexible time for the installation. The installation period is only two hours. What this means is that you will only need to be at home for two hours. The company team will give you an appointment date and time. In case you will not be available on the appointment day, you can change or consult using AT&T’s online order manager.

Before you settle for a certain date and time, understand that the appointment time may go for more than two hours depending on the work that needs to be done. Again you don’t have to be there during the installation day. You can just get someone over 18 years to do the work.

If you choose to do that on your own, then at least spare four working hours for the whole installation. I usually recommend going for a day that you will be free from morning to evening. If that isn’t possible, you can spare few hours on Friday evening for installation.

Prepare in advance for the installation. You can do so by moving all the furniture and anything else blocking the way. You should also have a payment mode at hand so that you clear the installation fees with ease.

How reliable is AT&T?

You probably think first about pricing and speed when looking for a business Internet service provider. However, there are several other factors that you should consider. One of the most underrated factors is reliability.

It’s very important to consider the reliability of your internet connection and how fast the support responds to solve your issues. To help you in this case, I have tried to uncover details about AT&T service legal agreement and customer statements about the reliability of this ISP.

Although AT&T confirms that the two major types of their internet service has a 99.9% uptime guarantee, there are several factors that can affect the same. This shows that if you have to experience any delays, they are accumulatively less than two hours in a year.

Despite that affirmation, I have heard people complain about the company’s unwarranted claims. Some people claim that the details included in the website are not the same in real situations. Depending on where you live, you may get less speed for the same price or experience outages and downtime exceeding the two hours they talk about.

Now, what if this is the case and you are sure the company doesn’t honor their legal agreement? In this case, the company will not say or do anything. As a matter of fact, the company doesn’t account for all instances such as routine network maintenance, certain events and several other situations that can lower uptime guarantee rate.

For people that manage to complain successfully, there is a chance the company may offer a full day free internet as compensation for this situation.

How good is AT&T’s customer service?

One major thing that most people ignore is the reliability of the company’s customer service. In case of outages, downtimes and other issues, you probably want to partner with a company that will offer swift solutions.

AT&T customer service can be accessed through the Phone any day of the week except Sundays. Monday to Friday their customer care services are offered via Phone from 9.00am-8.00pm and on Saturdays the services are offered from 10.00am-6.00Pm.

If you happen to run into issues with your internet on Sundays or major Holidays, you will have to wait until the next business day for assistance. I think this is not a good customer service given that most companies today serve a 7 days a week clock. A serious service provider should be ready to offer solutions regardless of the time of day or the day of the week.

I checked on what most of their previous and current users are saying about the customer service. As a matter of fact, this company enjoys a good reputation for offering high quality customer service. Though, there’s a significant number of users complaining about slow responses and unsolved issues. This is actually what has made their customer satisfaction ratings go down in the last few years.

A good number of people say that the customer representatives are polite and have the right knowhow to offer expert advice and solutions in case of problems.


Is AT&T Internet any Good?

For Businesses looking for affordable internet plans, AT&T is a good option. The company offers some competitive pricing and quick speeds which is why I think it’s enough for a small and upcoming business. Though, their Fiber internet is limited to certain locations in the US. If your business is located in areas where AT&T fiber is available, it’s great to buy it for the Business.

How much is Just Internet with AT&T?

The price of AT&T internet-Only plan is 60 dollars every month.

Is AT&T 25Mbps enough for a small business?

Internet speed for your business is entirely dependent on your specific business internet usage. If you think that the business demands for internet are very high, then you have a chance of going for higher speeds which will attract a higher bill at the end of the month. For small businesses with less than 20 employees using internet, AT&T 25Mbps is enough for the business operations.

How good are AT&T routers?

AT&T routers are no different from those from other companies. Their upload speeds are above average and hence they can work exceptionally well. They also come to you at cheaper prices than most competitors.

Why is AT&T WIFI so slow?

I have come across a number of people complaining that AT&T internet is so slow. Although there are many other reasons, AT&T internet outage and downtime is the main reason. This issue is common with all Business Internet providers and so we cannot just blame AT&T.

How much does it cost to terminate AT&T contract?

I usually advise business owners to choose shorter contracts with their Business Internet Service provider. Though, if you cannot continue paying for the current plans or if there are some viable reasons to terminate AT&T contract early, you cannot avoid to pay an early contract termination fee of $325 minus $10 for each month you have been committed.


in 2020 and beyond, no business can survive without internet, its repercussions can be serious especially on productivity and growth. For your startup to have an online presence and an endless customer growth potential, you should pick a reliable ISP. The AT&T business internet review of the above options, prices, speeds is to help you make informed decisions for your small business internet needs.

Jill Burns
Jill Burns
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My internet and cable provider that shall not be named was raising my monthly bill. I later found out that there were were better discounts with no contracts. Now I'm only paying a fixed $92 dollars a month for cable and internet
John Hollaway
John Hollaway
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Without warning from the provider, I get a bill thats $30 more expensive than the last month. I had a word with the customer service about the constant drop outs My friend told me about your website Theme Scene and now im getting wifi for $29 per month
Marie Williams
Marie Williams
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If I called you earlier I would have saved myself 10 months of grief with my previous provider. Thank you

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