The truth is there are many internet service providers in the market today and this is why we have put together this Suddenlink business internet review. This often makes it quite challenging to find the best provider for your business. If you live in the big cities, there is definitely a wide array of ISPs that have already dominated the market and are competing for customers. However, there are some areas where you will find only a few service providers that will offer the best internet for your business. Suddenlink is one of those internet companies that have concentrated their services in only a few states.
Some people have never heard of Suddenlink, probably because it doesn’t exist in their locality. On the other hand, this company may be offering its services within your business area, and you are wondering if it will be the best match for you. Also, if you are not sure of the company’s availability in your area, you can always check before you make any decision. With that in mind, I took it upon myself to do thorough research on Suddenlink, including their internet plans, prices, availability, and even the responsiveness of their customer service.
The availability of Suddenlink business internet
The most important thing before even choosing an internet service provider of your choice is determining whether they are available in your area. Running a business or company is not an easy feat, and for that reason, you have to be certain the ISP will provide the best and most reliable internet. I admit that I am quite pleased by the fact that Suddenlink decided to provide internet in those areas that are less concentrated with dominant internet companies.
In most cases, the rural regions don’t enjoy the privilege of reliable internet and have to bear with poor connections. Luckily, Suddenlink offers high-speed internet in such areas and also in the metropolitans. First of all, Suddenlink provides internet to about 20 states in the US, and their main focus is basically on Texas. Other states include Arizona, Oklahoma, New Mexico, North Carolina, Ohio, Kentucky, Mississippi, California, Idaho, Kansas, West Virginia, Louisiana, Missouri, and Arkansas. Additionally, Suddenlink does not offer its services on the east coast.
The Suddenlink business internet plans and prices
Since we all literally live in a fast-moving world, nobody wants to deal with bad internet. As it is with a number of the ISPs, the internet plans may have varying speeds depending on the location. On the other hand, a number of people will light up upon hearing there are no contracts required for the Suddenlink plans.
Suddenlink consists of both the cable and fiber internet services. This means that you have many options to choose from depending on your specific needs and the size of your business. Their variety of internet plans ensures all types of companies are covered, whether you are a small business owner or a freelancer working from home.
Here are some of their internet plans and the prices;
|Suddenlink internet 100||$34.99 monthly||100 Mbps|
|Suddenlink internet 300||$44.99 monthly||300 Mbps|
|Suddenlink internet 400||$54.99 monthly||400 Mbps|
|Suddenlink internet 1 Gig||$74.99 monthly||940 Mbps|
Their standard internet is basically the one that comes with 100 Mbps. For a small business or a startup, this will work just fine in getting most of the tasks done. For instance, you can seamlessly download or transfer large files. This plan also allows internet use on about ten devices at the same time.
With that said, if you need a plan with fast-speed internet, then it’s prudent to choose the 1gig internet plan. This may be just what will keep your business up and running with no issues whatsoever. Remember that the speed of your internet largely contributes to the productivity of the company. With such a plan, teleconferencing will be an easy process. Another thing worth mentioning is the fact that Suddenlink gives the 1Gbps customers a price for life guarantee. This means that once you sign up for this service, your monthly internet price will not increase.
Generally, this is not the cheapest provider out there. As a matter of fact, you are bound to find a better deal if you took the time to search around.
The internet speeds
You will get the fastest internet from the 1gig plan. It comes with download speeds of up to 940 Mbps and upload speeds of 50 Mbps. I have to point out that when deciding on the internet speeds, go for what matches your internet usage. Sometimes people choose the one gig plan only to realize they don’t require that much speed. These are internet speeds for heavy internet users such as businesses that frequently conduct web conferences or require usage on more than ten devices simultaneously.
The 300 Mbps and 400 Mbps speeds are more suitable for downloading and sharing files, emailing, and other moderate internet usages. Also, keep in mind that the internet speeds change with location. For this reason, you can’t be 100% sure that you will receive the advertised speeds. It’s just a matter of trial and error.
Suddenlink bundle services
The majority of internet providers also offer phone and TV services. Suddenlink has three bundle services for its customers. There is a Suddenlink business internet and phone which you can add to your internet package. There is no doubt every business requires phone services, and therefore you might save a considerable amount of money and time if you decided to bundle these services. The business phone consists of features such as call waiting, caller ID, and call forwarding, among many others.
Another service is the business TV. This consists of a variety of TV channels that will keep the customers who are coming to your business entertaining. Aside from all this, there is the Altice one TV and Altice mobile. Altice TV comes with additional features such as voice-activated remote control. On the other hand, the Altice mobile gives the business customers access to nationwide coverage, unlimited talk time, data and texts, and so much more.
In this case, you have two choices to make. You can go for the internet only package or opt for the bundled services. Most of the time, bundling will save you a considerable amount of money. Furthermore, you get all the services you need from one provider without wasting time and resources on different companies. The other advantage of bundling is that there will always be some promotions and coupons that you can benefit from. The company does not necessitate contracts for their bundle services. You only make payments monthly.
Contracts, equipment and service fees
Nothing makes my day like discovering an internet provider with no contracts. Picture this; you have just settled for an internet company, and two months into your contract, you realize their services are not that good, and their speeds are rather slow for what you paid for. Many of us would want to cancel the subscription and look for another service provider. However, you already signed a 12-month contract, and the early termination fee is quite high.
This is literally how thousands of people have to put up with poor internet connections and slow speeds. Thankfully, Suddenlink has no contracts, and therefore you can leave whenever you want to. With that in mind, I would like you to be aware of the price hikes in the low tier plans. For instance, the 100 and 300 pricing is only constant for the first 12 months. After that, it starts shooting up unceremoniously. The same goes for the 400 Mbps whose low price lasts for 24 months only.
Suddenlink allows you the option of renting or buying your own equipment. If you feel that purchasing a brand new compatible modem is too expensive for you, it’s better to rent one at only $10 per month. You can also buy the equipment from them at $80, and it will be yours for keeps.
The decision of leasing equipment or merely paying a one-time fee is based on one thing. That is, how long you plan to stay with the company. If it’s only short term, it makes more sense to pay the monthly fee for the equipment.
One of the things I noticed about this company is that they charge the highest installation fee I’ve ever heard of. I honestly don’t know what’s so special about their installation to a point they are charging customers such a high fee. You can choose to have the standard installation or the premium installation, both of which are ridiculously expensive.
For starters, standard installation is free when you order for the service online. If not, you are required to pay $49. Premium installation involves Suddenlink technicians who will install outlets, set up wifi on devices, and set up an ONT for fiber internet in case that’s what you want. All this costs anything between $50 to $100 or more.
You can avoid the tremendous installation fee and opt for self-installation when there is already cable wiring on your business property. All you have to do in this case is plug in the modern and router, then follow the given instructions to get them working.
Lastly, you have to pay a one-time fee of $3.50 for network enhancement. A good number of the Suddenlink customers complain about their hidden charges, and you actually have to read the fine print to discover some of them. When compared to some other ISPs, they charge quite a high service fee, and none us understands why.
There is really not much to expect from the Suddenlink customer service. This comes as no surprise considering all the issues people raise about the customer service of the many ISPs around. There is basically a lot of work, and improvement Suddenlink has to do in this category. In fact, they fall below average in terms of customer satisfaction.
Among the large list of complaints are customer service representatives with a poor attitude, billing issues, and hidden charges. You can contact them through their social media platforms or through live chat, which is preferably the best option on the list. If you want to talk to one of their representatives directly, simply dial 1-877-794-2724. Keep in mind; there is a good chance you will be put on hold and listen to some repetitive music before the call is answered.
- There are no contracts
- Budget-friendly internet plans
- High-speed fiber internet in some areas
- Reliable cable plans
- Price for life guarantee for the 1gig plan
- Money-back guarantee within 30 days for the business customers
- Less bundling options compared to other ISPs
- Limited coverage especially for the fiber internet
- Poor customer service
Frequently asked questions (FAQS)
Is Suddenlink is a good cable company?
You might want to consider the Suddenlink cable internet plans if you are looking for something affordable and also reliable. Additionally, they have a wide variety of plans with different prices and speeds so that you can choose what works for you. However, if you want to bundle services at some point, you might have to look elsewhere. They have very few options.
Is the Suddenlink internet faster than AT&T?
Both companies have the 1Gig plan with download speeds of up to 940 Mbps. However, what sets them apart is availability, reliability, and pricing. AT&T fast speed fiber internet has a broader coverage and comes at a lower price.
Why is the Suddenlink internet so slow?
One of the things that can make your internet rather slow is an improperly configured router. Check the router settings to determine if everything is okay. Slow speeds also occur during peak hours.
How does the Suddenlink internet work?
Suddenlink provides two types of internet services, which are the cable and fiber internet. Fiber internet is the fastest and most reliable.
The imperative factor in picking out a reputable internet service provider is information. You have to know what they offer so that you can make a decision based on that. Customer service is also equally important because you might run into a problem with the service. Suddenlink business internet may not be for all of us, but its fast internet speeds and low prices are worth considering.