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Itโs your movie night, popcorn is ready and you canโt wait to start a movie but Netflix audio problems just made your plans go south.
A cinematic sound is everything when it comes to watching a movie or TV show at home. Thatโs why many people prefer to invest their hard-earned money in excellent sound systems.
These are meant to augment streaming sessions with family and friends. However, there is still a possibility of running into audio issues when watching a TV show or movie on Netflix.
People often report that they canโt hear any audio or the voice is out of sync. While this is frustrating, there are definitely several ways to solve the problem and get the audio working appropriately.
That said, the root of the issue might be present in Netflix or lie in the equipment. Check below for information on how to fix Netflix audio problems.
Table of Contents
Troubleshooting Netflix audio or Voice out of sync sound issues
There is more than one way to fix sound issues on Netflix, especially for the Netflix 1.5 sound.
- Firstly, test your sound system to see if itโs a problem or not. You can use headphones or a soundbar to test the audio.
- Additionally, check the cables and ports. Unplug and then replug them to see whether everything is working perfectly.
- Another thing is to restart your Netflix app. This will give it a fresh start and connection for better functioning.
- It may also help to clear any errors on the application.
- A poor network signal may also be causing the problem and interfering with the audio. In that case, power cycle your internet devices, beginning with the router by unplugging it from the power source for a few minutes and plugging back in.
- Alternatively, avoid using HD streaming. Sometimes, a high streaming setting tends to interfere with the sound.
- Try to turn it down to Medium and see if the problem goes away. Simply go to your Netflix account and navigate to Profile. Next, select Playback Settings > Medium > and lastly Save.
If you have tried all the methods mentioned above and nothing worked, itโs time to move on to other ways of fixing the problem. These solutions focus on specific streaming devices.
How to fix Netflix audio problem on Android or IOS Smartphones?
People use all kinds of devices to stream Netflix. This is because the streaming giant goes the extra mile to ensure its users can access their favorite content at any time.
If you are facing Netflix audio issues on Android or IOS smartphones, there is something workable you can do.
Clear cache and reinstall the Netflix mobile application on your device.
Follow the steps below to go about it;
- Find the setting menu on your mobile device
- Proceed to select the application
- Choose Netflix
- Then, go to storage
- Clear cache as well as the date of your Netflix app
- Once the cache is cleared, uninstall the app
- Find Google Play Store or App Store and install a new version of the Netflix app.
Fixing Netflix audio and voice issues on the Samsung smart TV
If you are streaming Netflix on a Samsung smart TV, it may help to allow Digital Output Delay on the settings. This might rectify the audio problems.
This is how you set it up;
- Essentially, go to the Settings menu of your Samsung smart TV
- Navigate to Sound
- Click on Expert Settings
- Then, move the button beside Digital Output Delay while at the same time checking if the sound is back to normal or still out of sync.
Alternatively, restart your Samsung smart TV. Simply unplug it from your power source and wait for several minutes before plugging back the TV. Try Netflix once again to confirm the issue is gone.
Fixing Netflix audio and voice issues on Windows 10 PC
There is a way to repair Netflix audio issues on your Windows 10 computer. Simply turn off the Autoplay feature on the PC settings.
Use the steps below to resolve the problem at hand;
- Find the Autoplay Settings on Windows Search
- Navigate to Use Autoplay for All Media and Devices
- Proceed to Toggle the button right to Disable
- You can now restart your Windows computer.
In addition, while using the browser to watch, ensure the tab isnโt muted. Typically, you will see the mute icon on the Netflix tab.
If you notice the account is on mute, simply make a right-click and select Unmute Site or, better still, Unmute Tab. Also, check to ensure the computer volume is turned On.
Fixing Netflix audio and sound errors on Roku devices
For audio errors on Roku TV or other streaming media players, turn off the volume mode.
- During the video playback, go ahead and press the asterisk button on the Roku remote
- Navigate to Sound Settings
- Next, select the Volume Mode
- You can now disable it.
Itโs also essential to update the firmware on the streaming device to its latest version. This will immediately rule out any device-specific problems.
Additionally, install the latest release of the Netflix app on your streaming devices.
Fix Netflix audio issues on Apple TV
- The first step is to go to the home screen of Apple TV and then choose settings.
- In the second step, choose both Audio and Video
- Then proceed to choose Dolby
- After this, make a selection of Auto options that enable the surround sound
- The final step, restart Netflix.
Are you using an external speaker system?
In case the speaker system is disconnected and the audio issue persists, an additional setup is mandatory to connect the speaker system to your device.
The speaker systemโs manufacturer can assist.
If youโre using an external audio device, audio receiver, soundbar, or surround sound system, you have to disconnect the speaker system and then use the default setup.
If disconnection fixes the main problem, proceed with an additional setup to connect your speaker system to the device.
FAQs
Why is Netflix sound not working on Samsung smart TV?
Oftentimes, restarting the smart TV can fix the sound problem. It clears any errors or issues on the smart TV.
Why is Netflix sound cutting out?
Perhaps the device audio settings arenโt set the correct way causing a range of sound issues. Also, check on the surround sound.
