Markets are filled with Internet service providers and it seems like every one of them changes their pricing which tempts customers to save on their internet services. And why not?
Some providers also play the frustrating game of increasing their prices which may have you ticked off, and maybe the reason you are reading this post.
So if you have had enough of Spectrums services and you would like to cancel, then this is the most important post you will read all day.
Because Cancelling your spectrum internet services it’s not the easiest task, and you need to be on your best for this to happen successfully.
1: Contact The Spectrum Customer Department
The first step of cancelling the spectrum internet is to call the spectrum retention department. There is no direct number to reach directly; 1-855-757-7328 is the only number to reach this department.
There will be an automated voice and no options for this department. You can choose downgrade or cancel your services option to reach the retention department.
Of course, the menus are lengthy but you have to be patient as this is the only way to go through this. If you are directed to a department and an individual is attending you.
If it’s not the retention department, then ask the Spectrum rep you are calling to refer you to the right department to cancel your service. Otherwise, they will cut the call and you will be directed to another department automatically, and it can be quite frustrating.
As you probably worked out already, just reaching the correct department to cancel your subscription is a task in itself.
2: Give a great reason to cancel the spectrum internet
Now, it’s time to win the rep over with your kind words and make them empathetic to your situation to get the desired outcome.
Because the Spectrum rep will attempt in all their power to try to convince you not to change the service provider but you have to be personable about it, like tell a story that makes them feel for your situation.
“So why do I have to kiss the reps butt to cancel my service”
Good question, and its because they can be quite difficult to get what you want and you want to play it the right way if you need to get your service cancelled.
Try to give them real reasons for cancelling the spectrum internet backed up with a story.
If there is no specific reason, people try to give them an excuse that they are moving and they may counter your statement and ask about where you are moving too. Saying that they provide services at your new location as well.
You have to be smart here, research before calling. Look for an area where the respective provider doesn’t provide services, so even if he asks, you can tell him the address and he will be no longer able to convince you.
Be careful while talking to the person. Avoid getting stuck in conversation explaining why you want to cancel the spectrum internet.
3: Be polite and friendly
As we have discussed a bit earlier that they can do anything to stop you from cancelling your spectrum contract.
They will tempt you into discounts, faster internet and additional bonuses to deter you from cancelling your service with them.
You need to be on your A-game or you are going to lose this chance to cancel your spectrum subscription with ease because you don’t want to be cornered into another one or two years into their services.
As mentioned, it’s advisable to be polite and firm and Tell the spectrum representatives that you are only calling to cancelling your spectrum internet, not to negotiate the services.
4: Returning of spectrum equipment to avoid extra fee’s and cover the outstanding balances according to your original contract.
If you forget to return the equipment then they will charge you the cost which can be up to $300.
Spectrum cable boxes, spectrum modems and spectrum DVRs and the etc, be sure to get all the info from the rep on how you can return your equipment and ask for a forwarding contact of someone from the company or company branch to assist you with the intake of the equipment when you return it.
There are three ways to return the spectrum equipment.
- One way is to ask the representation to send one prepaid return box to you.
- Another way is that you can go to the spectrum store and submit there.
- The third way is that you can ask the representation to send a technician along with you to collect all the equipment
Once you have this all hashed out you can comfortably cancel the service, return the equipment and have no other problems.
But if you would like to get a better deal on your Spectrum service, how do you go about it?
5: Getting a better deal on your Spectrum services
If you are living in a remote or rural area where the only provider is Spectrum What are you going to do now?
Try to change the service by contacting this number (833)267-6094 and request to cancel. Use this number to either cancel or get a better deal on your services with them.
6: Confirm the cancellation of spectrum internet
Last but not least! The most important step of cancelling the Spectrum internet is to get the confirmation that your internet service has been cancelled successfully.
This step is similar to step 1, you have to call the spectrum and ask them to confirm the cancellation has been done. There are three important questions you should ask during this call;
- Check if there is any outstanding balance on the account?
- Check if there is any equipment is showing as unreturned in their system?
- Check if your cancellation request is going forward or not?
If you are not getting answers as expected, ask the agent to fix the issue and do step 5 again until your request has been honoured.
If you made it this far then you would have received a confirmation of the successful cancellation of your spectrum service and this is the time to reward yourself.