The Comcast status code 228 error is often experienced by those who subscribe to TV cable. When it happens, you’ll be restricted from viewing any of your subscribed channels. Most Comcast Xfinity cable users can testify to this fact. Often, when there is a signal interruption, that’s when this error shows up. Several factors can lead to the signal disruption, but most times it can be caused by Comcast backend, wiring in the house or lines laid outside your house, etc.
You can follow some troubleshooting guidelines to solve this. Hence, take your time and follow from solution one down till the error is resolved.
Solution 1: Emailing/Phoning Customer Support
Communicating to the customer support to report the challenge you’re currently facing should be the first step to take. The good thing about contacting them is to have an idea if the fault is from their end. Once you made this report, they’ll send a flash signal to your device. This will check if there is a signal interruption. With this, you’ll know if it will get to you or not. Furthermore, they can also carry out a holistic check on your device from their server, just to make sure no stone is left unturned. These can help resolve the problem much quicker.
In a situation where they inform you the problem is from their server, you’ve no choice but to be patient until they resolve it. If it’s not from them, then you need to follow the next steps.
Solution 2: Full Rebooting of Comcast box
Taking time to reboot your Comcast box fully can also help end some of these common errors. Follow the guidelines below to know how to reboot your Comcast box;
- To start with, you’ll first have to disconnect the power cable connected to the Comcast box.
- Next, please wait for a minimum of 10 seconds.
- Then, plug back the power cable to the Comcast box.
- At this point, you’ll need to check if the error code has been cleared or not.
Solution 3: Properly inspect all the Cables and Lines outside the house
Like you already know, the error is originally caused by signal interruption, damaged cables, or installed lines outside the house. You’ll tend to experience this error more if you reside in an extreme environment or it’s been long since you replaced either the cables or the lines. A skilled technician can help you inspect it and replace any damaged cable.
Solution 4: Make use of another outlet
Though it does not often happen, over time, a particular outlet might develop a fault that will affect anything plugged into it. So you should switch your Comcast box to another outlet and see if there will be any improvement. This will rule out any doubt if the outlet has a problem or not.
Solution 5: Engage in discussion with a Comcast Technician
Normally, this is the last resort in the process of you solving this error code. This is important if your Comcast device is still under warranty. In fact, it will be a free service. The discussion is to get him to visit your home to perform a complete inspection on all the wiring and connections both in and outside your house to discover any unseen reason causing the status code 228 error. The inspection will give you an idea if any cable needs to be replaced. The technician coming will also be an opportunity to inspect the main Comcast box, which provides a signal to your entire area. As time goes on, it can also develop a fault that will affect all Comcast subscribers residing in that area/region.
NOTE: If the error code is caused by your notebook, laptop, or computer, it’s better to make use of a repair tool. This repair tool will help you completely carry out a scan on all the repositories and then repair any missing or corrupt files. Most of these repair tools can be downloaded online. You just need to search for them. Once the error code is related to system corruption, this will fix it.
If after everything and it was discovered your Comcast device has an issue, you can request a possible replacement, especially when the device is still under replacement warranty. However, any fault that happens to your device outside warranty, you’ll be required to pay a certain amount of money for the replacement. So these are important information you need to know to overcome the Comcast status code problem.
Frequently asked questions
What is status code 227 on Comcast?
This error normally shows up when there is a shortfall in signal reception. It can also be caused by connecting the coaxial cable to the wrong port on your Comcast box. That’s not all; selecting a TV channel can also give rise to this error if off-air.
What is the best method to resolve Comcast’s no signal?
Whenever you’re having trouble with your Xfinity TV signal, try these tips.
- Check if your device has power. The means that the X1 much be turned on.
- Inspect the cables used in the connection. Pay attention to the video cables linking the X1 and TV. Ensure it is well connected and firm.
- Then, try to power your TV and the X1 TV box.
What is preventing my Comcast cable from functioning well?
To avoid this happening, the cables from the wall to the device must be very tight. Secondly, you need to remove the batteries from the remote and inspect them. Thirdly, the television cables must also be plugged into the right input.
What is the best method of resetting the Xfinity Remote?
You can actually factory reset the Xfinity Voice Remote using the Setup Button (XR11)
- Press and hold the setup button until you notice that the LED light has changed from red to green.
- Press 9-8-1.
- Be observant as the LED light blinks twice. This indicates the remote is done resetting.