Many subscribers have been worried about Netflix not working. The truth is that when you make out time to watch a TV show or a movie, the last thing you would want to experience is your Netflix not working due to some unknown error.
There could be many reasons why this tends to happen. Bearing this in mind, we’ll outline some errors common with that shows up on Netflix and solutions on how to get your Netflix running again. If you want to learn how we rated Netflix then check out the review here.
Table of Contents
Netflix, not working issues, and how to fix them?
Crash Of Netflix App
I’m sure the majority of us experience this a lot. Your app will suddenly crash when you want to use it without any prior warning.
It’s normal to panic when this happens but there are procedures you can take to rectify this issue but that will depend on the device you make use of.
For phone users, force-stopping the Netflix app. If the error continues, switch off your phone and reboot again. When there is still no positive response, delete the app, head to the app store, and download again. Do the same if you make use of a set-top streaming box.
Those using Netflix on your smart TV, this cant be deleted. As an alternative, sign out of the app, clear the cache of your TV, then sign in again.
For those using Netflix on Windows or macOS, disable your antivirus software because it might be restricting the service.
12001 Netflix error on Android
This is familiar with Android users as they try to use the app. It affects both tablets and smartphone users. The cause is a result of outdated data remaining on your device. To resolve this, refresh the data so the Netflix app can start working again.
To refresh the data;
- Navigate to settings
- Apps & Notifications
- See all apps
- Scroll down, then tap on Netflix
- With the Netflix menu, move to storage cache
- Tap on Clear storage
Having issues downloading Netflix Content
On Netflix, you can download any content of your choice to watch offline. But there is a challenge, this feature does not function perfectly. If you struggle with downloading any content, use the steps below;
- For those using a rooted Android device or jailbroken iPhone, it won’t work for you.
- You must be running iOS 8 or Android 4.4.2 and an updated Netflix app. Your phone also needs to have enough storage.
- If this fails, reinstall Netflix on your phone.
Netflix Error 1012 on iOS
This only affects iOS users and it refers to a network issue affecting your Netflix app from reaching the servers. Follow these troubleshooting steps;
- Try and restart the app, your device, and the home network.
- If there is no positive response, go to iOS settings and reset the Netflix app. Navigate to Settings >>> Netflix >>> reset directly into the on position.
Remember to close the existing Netflix sessions; double-tap the home button, swipe up on the app, proceed to relaunch Netflix using your login details.
Black Screen on Desktop
This often happens on macOS or windows whenever you try to play any video. This is often caused by Silverlight, cookies, antivirus.
Therefore, you need to clear browser cookies, delete Silverlight and disable antivirus. If it continues, use a different browser or disable the plugins.
Too Many Users Streaming on Netflix
The different plans offered by Netflix create room for many users to be online watching simultaneously. Once you receive “Your Netflix account is being used on another device’ log out on other devices.
This is what you need to do; terminate all sessions by navigating to account >>> setting >>> remove all devices.
Alternatively, navigate to settings >>> recent device streaming.
This will show you the list of current sessions which you can use to know who is active online. This way you easy ask one person to log out.
Netflix Not Loading
When you’re faced with this especially when a spinning circle is stuck at a particular percentage level, here is what to do;
- Close & relaunch the Netflix app
- Restart the device in use as well
- Log out & sign in back to your Netflix account
- Reboot your router
- Carry out Netflix app upgrade
- Log out from Netflix on all devices
- Install the Netflix app again
- To avoid internet service provider throttling, use a VPN
Netflix Not Working on Smart TV
Netflix apps built inside some smart TVs have proven not to be reliable than the mobile, desktop, and set-top box versions. This is as a result of the internal hardware of the TV that tends to have an issue with Netflix .
The most problematic is the Samsung TV because it’s configured to run Linux based Tizen Operating System and not Android or Roku OS. There are things you can do to correct this;
- First, remove every power source attached to the TV, be patient for 30 seconds, and connect everything back again.
- Turn off your TV’s ‘Instant On’. It tends to interfere with Netflix and other apps.
- When every other step fails, do a factory reset. But know that this removes all data on your TV.
In Conclusion
These are common issues that will prevent your Netflix from working. By following the recommended troubleshooting hacks, Netflix will start working again and continue to enjoy your TV shows and movies.
Frequently Asked Questions
Is Netflix currently have any server problems?
Currently, Netflix is running. So, you won’t have any interruption as you stream any content.
Netflix has continued to fulfill its part of the bargain by bringing different TV shows and movies to subscribers to watch when they want. Though sometimes, they do experience server issues.
Why is my Netflix app having a problem connecting?
If you have noticed this, turn off and remove the Blu-ray player, modem, or router and wait 30 seconds before plugging it back in. Be patent as you wait for the indicator light to go off, then turn the Blu-ray back, then launch Netflix again.
Why can’t I connect to Netflix with VPN?
Maybe the VPN is blocked. Hence you need to try another one and remember to ask them about the server for Netflix. Though they don’t announce it openly.
