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Verizon Media Server Error - how to fix guide

Verizon Media Server Error – How To Fix Guide

Are you getting a Verizon Media Server error (11010) on your TV screen, and you are wondering what might be wrong and how to fix it?

Well, we have you covered, as this is one of the common error messages Verizon users struggle with from time to time. Like other Verizon error codes, Verizon Media Server error 11010 will prevent you from watching your favorite movies and TV shows, and we are sure you wouldn’t like that.

But not to worry, we have put together some helpful tips you can explore to resolve this issue. For those who have no idea, read on to learn everything you need to know about VMS error 11010.

What is Verizon Media Server error 11010?

Although Video Media Server has proven to be an excellent home solution that allows users to view their favorite shows and movies on up to five TVs in their home, this advanced whole-home solution can run into problems and report error messages on users’ screens.

The thing is, when you get a Verizon Media Server error 11010, you’ll most likely be unable to keep up with your favorite programs on TV, and you’ll agree that no one wants to miss new episodes from their favorite TV shows.

Thankfully, you can resolve this error message by implementing some solutions we will show you shortly.

What to do when you get Verizon Media Server error 11010

Like we stated earlier, getting Verizon Media Server error 11010 can be super frustrating and annoying at the same time. When this error happens, you’ll most likely not be able to keep up with your favorite programs on TV.

And the not so cool part is that this error message can be problematic and may require a bit of patience as you implement different solutions to see which one resolves the problem.

Read on to find some fantastic solutions you can implement to solve the issue.

Powercycle your router

If you’re looking to resolve Verizon Media Server error 11010, then you’ll not go wrong to power cycle your device. For those wondering what power cycling means, well, it is a fancy word that means rebooting your router by unplugging it from its power source and then reconnecting it back.

This process has proven to solve many error issues, including the Verizon Media Server error 11010 you’re currently struggling with.

Here is how to power cycle your router:

  1. Start by disconnecting or shutting down any device connected to your router.
  2. Proceed to disconnect your router from its power source
  3. Wait at least 20 to 30 seconds.
  4. Reconnect the router back to the power source
  5. Exercise some patience and wait for the light on your router to turn solid blue.
  6. Connect your devices to your router and see if you’re still getting Verizon Media Server Error 11010.

For the most part, this process should resolve the error you’re getting; if not, try the next solution we will be showing you shortly.

Check for a loose connection

If you have tried the first solution and you’re still getting Media Server error 11010, then it’s important to check your router for any loose connection. For what it’s worth, a loose connection or a cable not sitting properly can trigger this error.

To ensure that this isn’t the case, simply disconnect every cable behind your router and reconnect. But this time, make sure every cable is connected to its assigned port. Also, check to make sure every cable sits correctly.

Once you confirm that everything is okay, power your TV on to see if you’re still getting the error message. Hopefully, this should do the magic.

Restart cable box

It’s okay to reset your cable box every now and then. This helps to resolve many issues, including the Verizon Media Server error 11010 you’re currently experiencing. And guess what, this process is super easy.

Follow these steps to restart your cable box:

  • Start by disconnecting your cable box from the wall outlet.
  • Allow it to sit for 30 seconds.
  • Plug it back and allow the box to reboot fully- it should take around three minutes

Alternative option

  • If you can’t seem to reach your power cord, you can simply restart your cable box by turning the power button on.
  • Having done that, press the volume up, volume down, and INFO button together and allow the box to shut down.
  • Wait for 30 seconds and turn on your box.

Contact Verizon customer support

If you have tried every solution listed above and none of them seems to be working for you, it’s time to reach out to the guys at Verizon for additional support to have this problem sorted out. They will most likely guide you on the steps to take, and if that doesn’t work, they will send a technician over to help resolve the problem.

Frequently asked questions

How do I reset my Verizon VMS?

There is no doubt that resetting your Verizon VMS helps solve many Verizon error problems, including Verizon Media server error 11010. That said, here is how to reset your Set-Top Box manually.

  • Disconnect the power cable to your Set-Top Box from the power source for 15 seconds and connect it back.
  • Wait for the timer to appear on the LED display of your Set-Top Box and proceed to power it on.
  • Exercise patience for some minutes while the Interactive Media Guide updates.

What is VMS1100?

The VMS1100 is one of Verizon’s new FiOS Quantum TV service. This incredible service comes with a super impressive VMS1100 box that allows users to connect up to five TVs in their home.

So, if you’ve been looking for a way to connect multiple TVs in your home, this is the one for you.

Can I resolve the Verizon Media Server error by myself?

Although this error can be quite problematic, it isn’t so difficult to sort out. From restarting your router to resetting your cable box to checking for loose connection and more, all these tips can resolve the problem. And if they don’t work, you can simply reach out to the Verizon support team for assistance.


Verizon Media Server error can be super frustrating to deal with. But not to worry, if you explore some of the solutions outlined in today’s post, you should be able to resolve the problem once and for all.

And should in case you need further assistance, don’t hesitate to contact the Verizon support team.

Jill Burns
Jill Burns
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My internet and cable provider that shall not be named was raising my monthly bill. I later found out that there were were better discounts with no contracts. Now I'm only paying a fixed $92 dollars a month for cable and internet
John Hollaway
John Hollaway
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Without warning from the provider, I get a bill thats $30 more expensive than the last month. I had a word with the customer service about the constant drop outs My friend told me about your website Theme Scene and now im getting wifi for $29 per month
Marie Williams
Marie Williams
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If I called you earlier I would have saved myself 10 months of grief with my previous provider. Thank you

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