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TracFone internet review

TracFone Review – Is Their Internet Service Any Good

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If you’ve been out there searching for a prepaid cell phone service, you probably have heard about TracFone Wireless. This company is a popular player for low cost cell phone plans. TracFone also runs a total wireless, Simple Mobile and Straight Talk. TracFone services work on Sleek Smartphone but there are a few things you should know about it before making any decision. This brief covers major TracFone categories and provides information to help you make informed decisions.

TracFone Review Summary

TracFone is a key player with no contract prepaid cell phone services. The provider is known for providing affordable cell phone plans without contracts. The current deals include low cost cellular phone services for smartphones and regular phones. It’s clear that TracFone has the best prices for all phone users.

TracFone Pros

  • Least Expensive deals for regular cell phones and smartphones.
  • No contract plans
  • Cost-effective plans for moderate to heavy phone users
  • Carryover minutes
  • Senior and kid-friendly options
  • Affordable International calling
  • Mexican local numbers service
  • Bring your own phone options

TracFone Cons

  • No international text messaging
  • The price can skyrocket for users that need more than 3GB of data
  • Customer support is not the best

What is TracFone wireless and how does it work?

TracFone is a leading no contract wireless phone service provider in South America. The company has incredible coverage especially because they use signal towers of leading ISPs in the country. From the website, the company advertises the service as the largest and most dependable 4G LTE network.

TracFone understands that everyone has the freedom to make their own decisions when it comes to prepaid plans. This is the reason why they have eliminated contracts. They advertise the service claiming that it won’t cost you any extra fees. There are no activation and cancellation fees. You also have the option of keeping your existing BYOP. You can either bring your own phone or choose to get it from them.

Getting started with TracFone

Getting started with TracFone is a smooth process. The process is easy because you will get a new phone or even use your existing one. After that, activate the service and refill as needed. We will now dig deeper to make things clearer and provide all the useful information that you need.

What does TracFone offer?

TracFone provides prepaid services and a great coverage in the country without the customers having to sign contracts. After everything is done, you can pay as needed by adding minutes and credits to your account. To refill your account, you will have to purchase airtime cards. Luckily, you can either choose to use TracFone simcard on the existing phone or get a new Smartphone or a refurbished phone from them at very affordable prices.

There are different types of airtime cards that you can buy after setting up the service. Regular smartphone only, unlimited smartphone cards, and add-on cards. These cards have specific time frames for talks, texts, data and operability. The differences between the types of airtime cards is that Smartphones keep separate count of talk minutes, data and texts. The traditional cells have minutes which split for all the three services. A good example is when you purchase a 60-Minute card for a basic phone. In this case, you will have 60 talk minutes, 60MBs of data and 60 Messages.

TracFone plans and pricing

Subscribers can get prepaid plans with Carryover data at only $20 every month. This price will cover unlimited talk, text and at the same time give you 1GB of 4G LTE data. If you need more data, then you can easily choose other plans. The next plan costs $25 and $30 monthly. You can as well add more data if you run out of data before the end of the month. The data costs $10 for every GB. Unfortunately, there are no unlimited data plans. There are other options that exist such as a 365-day plan with very limited data. Given these details, it’s easy to realize that these plans work best for people that don’t use their Smartphones often. The table below shows the TracFone Smartphone plan prices.

Plan price* Talk and text Data
$14.25 200 minutes, 500 texts 500 MB
$20 300 minutes, 1,000 texts 1 GB
$23.75 500 minutes, 1,000 texts 500 MB
$33.25 750 minutes, 1,000 texts 1 GB
$45 750 minutes, 1,000 texts 1.5 GB
$50 750 minutes, 1,000 texts 2 GB
$118 1,500 minutes, 1,500 texts 1.5 GB

The fact that there’s no unlimited talk, text and data plan for Smartphone means that if this is important to you, you are better off with a competitor’s plan. The plans have very little data which is not the best for heavy internet users. If you like gaming online or streaming movies and TV shows, this is definitely not for you.

TracFone Pay-as-you-go plans

The plans available for basic phones are perfect and the price is awesome. But they will only work for people that don’t use smartphones every other time. The prices are cheaper than those of the Smartphone plans. The basic Phone plans are better than what is provided by competitors basically because the price can get as low as $8.99 every month. Most competitors’ price won’t drop below $25. The table below shows all the TracFone plans and prices for basic phones.

Plan price* Service days Talk, text, and web minutes**
$8.99 30 days 30 minutes
$17.99 90 days 60 minutes
$26.99 90 days 120 minutes
$35.99 90 days 200 minutes
$71.99 90 days 450 minutes
$99.99 365 days 400 minutes
$159.99 365 days 1,000 minutes
$199.99 365 days 1,500 minutes

Add-on plans

The prices for this category seem at par because the Cricket wireless has 1GB of extra data for just $10 and another simple mobile offer of 1.5GB for just $10. Unluckily, this data might not be enough for heavy streamers and data users. If you find yourself paying for extra data every month, it’s important to look at other options such as what you get with Total Wireless and Simple Mobile.

Service Features

There are very few features with TracFone services. There’s no unlimited plan options with this service provider and you will not be allowed to connect Mobile Hotspot. The Video streaming at DVD is 480p in quality. Luckily, Wi-Fi calling is supported but only if your phone supports it.

TracFone performance and reliability

The speed and the coverage is very okay and reliable. But this is the case only for people living in the cities and major towns. The connection and speeds vary from one location to the other. Rating the speeds and coverage is very hard because TracFone uses giant companies’ networks. The network that you will get access to will highly depend on where you are and whether AT&T, Verizon, T-Mobile, US Cellular or Sprint offers services there. There are many coverage troubles in rural areas especially in Northern Georgia and Wisconsin Suburbs.

How good is TracFone Customer service?

TracFone lacks in-person support for its users. This clearly shows that all the issues that you may encounter with activation, setting up and using the devices will only be handled through chats. By dialing 611611 from device, you will get answers to common issues. The only challenge with calling is that you will have to wait for longer and the representatives may not be in a position to answer many questions.

For users that are lucky enough, they will get good customer services. We all know that Cellphone and internet industry in the US is not known for better customer services. There’s no single provider that offers the very best in this category. TracFone just like these companies has the same issues especially when it comes to solving common network problems.

What other users are saying

TracFone has a very poor rating from their previous and current customers. One of the customers on Trustpilot.com wonders whether he has to give the service any star. This customer left a one star review claiming that the TracFone customer service is almost non-existence. The connection is apparently also terrible and the menu tree is very misleading and endless. Every department that this customer was transferred to was incapable.

Another customer in the same platform claims that adding more data is a problem. The customer service is never there to help solve this issue. This customer ended up calling Better Business Bureau and that was the only sure method of getting help. Unfortunately, the customer claims she still didn’t get the required help and believes TracFone is misleading the elderly.

Overall, TracFone has a rating of 1.6 stars. All the complaints are due to the misleading customer service, problems with adding more data and poor connections. The service proves to be working for some time but there are chances that the connection will not be stable enough for common internet uses. I haven’t come across any complaint about the prices and the packages. This shows that TracFone has affordable services.

So is TracFone a good bet?

A quick recap will help you make a decision and know whether you should use TracFone or not. When it comes to the plans, you get a couple of options. But for the data, it doesn’t seem satisfactory for the average internet user. The Smart-Phone plans are the best if you don’t need a lot of data. But if data is all you need, you might have to check what MetroPCS, Boost Mobile and Cricket wireless provides.

Moving on to performance, TracFone will connect users to towers from major ISPs. For that reason, the coverage and data speed is pretty good. In some areas especially rural areas, you might run into issues. The customer service is not the best but it’s relatively helpful. You may not be able to get instant assistance but reaching the company through social media and support forums will help you greatly. All in all, TracFone is a great option for people that don’t use their phones that often. The prices are lower than what is offered by its competitors. That said, TracFone is the worst service for heavy data users. If you fall in this category, it will help to look elsewhere.

FAQs

Is TracFone any good?

Yes, TracFone is one of the largest no contract prepaid cell phone provider in the country. They provide some of the most affordable cell phone plans. Currently, users can get low cost cellular phone services for smartphones and regular phones. What makes TracFone unique is the fact that all the services are offered at low costs.

Does TracFone have good services?

The services offered by TracFone are unique and great options for users that don’t want contract based plans. TracFone equally has a good network coverage which is why many users are running to make it their greatest choice when it comes to wireless services.

What network is TracFone on?

TracFone is a MVNO partnering with cell phone companies such as Verizon, T-Mobile and AT&T to provide services. This shows that the company doesn’t own any network infrastructure but provides services to millions of customers by partnering to these companies.

Will a TracFone work in 2020?

Some TracFone users claim that they received messages from TracFone claiming that their CMDA devices won’t work with TracFone in 2020. TracFone has also claimed that the date was pushed to the end of 2020 and the users will need to have VoLTE compatible devices to receive and make calls.

Final Verdict

TracFone is a pioneer in the wireless service industry but there are many negative reviews from customers. That said, users with negative experiences tend to leave reviews and comments more often than those with positive experiences. TracFone is the 5th largest Wireless service in the US and provides services to about 26 million users. The information above should help you determine whether or not to use TracFone services. The one thing to keep in mind is that if you need large amounts of data on a daily basis, then this may not work in your best interest.

What Internet Service is Available in My Area?

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Jill Burns
Jill Burns
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My internet and cable provider that shall not be named was raising my monthly bill. I later found out that there were were better discounts with no contracts. Now I'm only paying a fixed $92 dollars a month for cable and internet
John Hollaway
John Hollaway
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Without warning from the provider, I get a bill thats $30 more expensive than the last month. I had a word with the customer service about the constant drop outs My friend told me about your website Theme Scene and now im getting wifi for $29 per month
Marie Williams
Marie Williams
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If I called you earlier I would have saved myself 10 months of grief with my previous provider. Thank you
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