All of us are familiar with Google but know quite a few things about Google Fiber. To put it plainly, Google Fiber is high-speed internet from the one and only tech giant, Google. Google Fiber is an ISP that seems to have taken the industry by storm. As a matter of fact, it ranks fifth on the list of the most extensive fiber internet services in the US.
Managing a business is never easy or straightforward, and you have to make sure everything is done right. Business owners are often looking for consistent, affordable, and fast internet services. While many ISPs promise you heaven on earth, very few of them live up to their promises. Well, one internet service provider that you can count on to provide exceptional internet is Google fiber.
Their prices are comparatively lower or at par with many of its competitors. The only setback would be the fact that it has quite a limited geographical coverage. If you have a business in the US’s rural parts, you won’t have access to this service anytime soon. So, is Goggle Fiber worth the investment? Let’s find out from this comprehensive review.
Google Fiber availability
Consider yourself lucky if Google Fiber internet service is accessible in your area. It has super limited availability, and in some areas, there is no full access to their fiber-optic service. Furthermore, the company has its spotlight on metropolitan regions and cities in the US. The rural areas are left in the dark, and there is no telling about when their fiber internet will get there. Well, this is typically expected with the ISPs, especially when it’s about fiber internet.
The Google Fiber official site states that only eleven regions across the US have full access to fiber internet services. These are;
- Salt Lake City, Utah
- Orange County, California
- Provo, Utah
- Kansas City, Missouri
- San Antonio, Texas
- Austin, Texas
- The triangle, North Carolina
- Atlanta, Georgia
- Nashville, Tennessee
- Huntsville, Alabama
- Charlotte, North Carolina
Generally, fiber-optic connections are available in eighteen cities. Out of these, some areas have the service only accessible in large buildings such as apartment complexes, condos, and business towers. These include;
- Oakland, California
- Seattle, Washington
- Chicago, Illinois
- San Diego, California
- Miami, Florida
- Denver, Colorado
- San Francisco, California
Google Fiber may boast of the fastest internet speeds in the whole of the US, but you will agree with me that they have to do something about their limited area coverage.
Google Fiber business internet plans and prices
Unlike other ISPs, Google Fiber has just a few straightforward internet plans. The internet plans are divided into two types; the fiber and web pass. The difference between the two is that the fiber internet service is similar to that of the other ISPs. The company hooks up cables with thin optical fiber, which allows the internet to travel at light speed. The fiber internet is found in different regions and metropolitans in the US.
The web pass internet service is what some people don’t understand. Webpass is a small company that Google bought to help increase its footprint in certain cities. The process of creating a fiber network is cumbersome and takes a lot of time. Things such as infrastructure and roads are vital considerations. The web pass network technology uses wireless relays to connect certain buildings and business complexes to a central hub. This should explain why this service is only available in specific buildings.
Google Fiber provides both business and residential internet plans. The business packages include optional add-ons such as firewall protection. This may help protect your computers from malicious attacks such as viruses, Trojans, and hackers. There is also the option to add static IP addresses, but this comes at an extra cost.
Here are the business internet plans;
|Internet plans||Price||Download speeds|
|Fiber business 100||$70 per month||100 Mbps|
|Fiber business 250||$100 per month||250 Mbps|
|Fiber business 1000||$250 per month||1000 Mbps|
The company also offers residential internet plans, which are ideal for people with home-based businesses. There are two internet-only packages, and all the rest are bundled. The fiber 100 internet costs $50 per month while the fiber 1000 goes at $70 per month.
Google Fiber internet prices are comparatively lower compared to other ISPs in the same market. For instance, its Fiber 1000 internet is one of the cheapest fast-speed plans in the US. This is certainly admirable. Finally, people have access to high-speed internet that won’t cost an arm and a leg.
Google Fiber internet speeds
I like the fact that Google Fiber offers exclusive fiber internet plans. This only means one thing; incredibly fast speeds. Now, who on earth doesn’t like that? I am glad this company provides symmetric download and upload speeds. This means even better internet connections. Your business operations will not be slowed down by sluggish internet connections.
The fiber business internet with speeds of 100 Mbps and 250 Mbps is suitable for small and home-based businesses. Such speeds will get most of the work done with no hitches. The 1000 Mbps plan offers the fastest internet speeds. It’s suitable for gaming, large businesses, and corporations with heavy internet usage.
When it comes to reliable and fast internet speeds, Google Fiber leaves most of the competing ISPs out in the dust. The cherry on the cake is the no data cap policy. You might have access to the fastest internet service, but if there are data limits, you have no reliable internet. Additionally, Google Fiber rarely fails to deliver on its advertised speeds. This means that you get exactly what you pay for. Remember, we are talking about the fiber-optic network, and nothing beats this kind of technology in terms of reliability and speed.
Google Fiber, contracts equipment, and service fee
Google Fiber is just that one internet service provider that has chosen to make things quite simple and easy for its customers. There are absolutely no hidden fees, extra charges, or even the infamous price hikes after one year. The company has quite straightforward internet plans, well-stipulated pricing, and simple month-to-month contracts.
It may be a little disappointing that people have to sign a contract for this service. However, the contracts are quite simple and short term. You shouldn’t be worried about being tied down for a whole year. Furthermore, customers can cancel the subscription at any point without facing any additional costs.
The service fees
Google Fiber pricing is quite transparent and easy to understand. There is no such thing as monkey business with hidden fees in the fine print. After searching around, I did not come across any extra charges piled on top of the advertised rates.
The webpages internet requires no installation fees. This is probably because the buildings in which this type of internet is installed are usually already equipped for the service. The fiber plans sometimes necessitate some more work done to fully complete the installation. In this case, you will be needed to pay a small fee for that.
I had earlier mentioned that Google Fiber requires monthly contracts for its internet plans. The good news is that these are not the ordinary and restrictive contracts you will find with its counterparts. What do I mean by that? Well, there are no early termination fees! This means that you are allowed to cancel without facing costly repercussions.
Every Google Fiber customer receives a free fiber jack together with a wifi network box. In all honesty, this is unheard of in the ISP industry. Most of the internet companies will charge you for this. Therefore, I applaud Google Fiber for such a generous move. With that said, if you need more equipment, you will have to cater for that cost. Most of the time, small businesses or people with a home office don’t require more than one fiber jack or wifi box.
The webpass internet is the simplest in town. It actually can work perfectly fine without any extra equipment. However, the people who want business wifi will have to purchase a router.
Google Fiber internet bundles
There is no doubt Google Fiber is a commendable internet provider, especially if you look at their internet speeds and prices. Yet, there is one category in which this company is left lagging. This is mainly their bundle services because they are very few compared to what their counterparts have to offer.
People who choose the bundle options will benefit from a free TV box and high-quality DVR functionality. The fiber 1000 plus TV costs $160 per month. In case you also want the phone service, you can get that at an additional $10.
There is a good chance you will save a significant amount of money when you bundle services. Many businesses need TV packages for their customers. This can even be a dentist’s office where the client has to wait in line to be seen.
The Google Fiber customer service
I took the time to search around the internet and see what the customer have to say about the Google Fiber service. I wasn’t surprised to come across a myriad of complaints and unhappy customers. Unhelpful customer service reps, billing issues, lower than advertised speeds, and installation issues are among the things that top the list.
The truth is Google Fiber has tried its best to up the game in customer service. Customers can choose many support options, including round the clock phone, online chat, email, and active social media. But even with all this, there will always be issues and dissatisfaction on the customers’ side. Look around you and tell me if there is an internet company that does not have countless customer service complaints. However, this should not justify poor customer service from ISPs such as Google Fiber. We would definitely like to see them do better.
- Affordable internet prices
- Precise monthly contracts
- No early termination fees
- There are no data caps
- Uses a fast network
- Available in only a few regions and cities
- The company should work on its customer service and make it better
- Limited bundle services
Frequently asked questions
Is Google Fiber a good internet?
From the research I have done, I believe that Goggle Fiber is good internet for the people who are looking for fast internet at a fairly affordable price. The only issue is their limited coverage area and the fact that they offer very few plan options. If you don’t need high-speed internet, then I would advise you to look for other cheaper alternatives.
Is Google Fiber better than AT&T?
It’s quite hard to say which company between these two is better than the other because they both stand on solid ground. For instance, both Google Fiber and AT&T provide high-speed internet packages going up to 1000 Mbps. But when we categories them in terms of costs and value for money, Google Fiber wins pants down. Google Fiber internet prices are comparatively lower than AT&T’s.
Why is Google Fiber so slow?
Many factors can slow your connections down, which are beyond the company’s control. For instance, you may be using an outdated web browser. Also, if you have applications running in the background and a video device turned on, there is a possibility the internet will slow down. Additionally, multiple devices connected on the network are bound to slow your connections.
How can I improve Google Fiber wifi?
Your wifi signal’s strength depends on your proximity to the router, which is basically your wifi point. The farther you go from the router, the weaker your wifi signal. The best thing to do is put it at the center of the house. This will boost the coverage. Also, don’t put the router in enclosed places that might block the signal.
Conclusion: Is Google Fiber worth it?
If you are among the people with businesses in the Goggle Fiber service areas, there is no reason not to go for it. For one thing, the company offers high-speed internet at modest prices. Though, you might face some frustrations from their lackluster customer service if the reviews online are anything to go by.