The truth is people in rural areas tend to suffer the most when it comes to unstable internet connections. Fortunately, Windstream is one of the few internet providers that offer its services in the rural parts of the country. The company basically uses DSL, cable, dialup networks, and fiber technology to provide internet to their customers. Unlike in the metropolitans, people with businesses in the rural areas don’t have a lot of options. For this reason, you want to know how good Windstream is before you even consider their services. In this article, we will go into the details concerning its prices, contracts, internet speeds, and customer service. This way, you know what exactly you’re getting yourself into.
Windstream Business Internet availability
You might have a small or medium-sized business in the rural regions, and you’re wondering whether this internet provider is available in that locality. Generally, Windstream offers its services in about 18 states in the US. These are Mississippi, New York, Lowa, Kentucky, New Mexico, North Carolina, Ohio, Oklahoma, South Carolina, Minnesota, Missouri, Georgia, Florida, Alabama, Texas, and Pennsylvania.
If you have a business in any of these states, then you stand a better chance of accessing their services. Keep in mind; the company provides services in only some select parts of the mentioned states. Furthermore, the internet speeds tend to vary with every one of the locations or at times, addresses.
I noticed that this internet provider seems to be geographically limited, considering the fact that other ISPs may have more significant coverage areas. However, their focus is in rural areas. It’s definitely applaudable that Windstream is keeping the folks out in the country connected. It also means that those with businesses in such areas don’t have to bear with poor internet connections. Additionally, the company has been doing everything they can to improve their services and widen the coverage area. More states now have access to their fiber internet.
Windstream internet plans and prices
Windstream mainly deals with two types of the internet, which are the DSL and fiber internet. This means that they have internet packages for both. Basically, DSL is the type of internet connection where the transmissions are passed through a telephone network. The DSL internet plans come with speeds starting from 10mbps. On the other hand, the fiber internet is the fastest among the two and the most suitable for businesses with heavy internet usage.
It’s quite tricky to determine the exact prices of each of their plans because it usually depends on the location. Different places with the services have their unique prices. The best way to know for sure is to check their website and see what is advertised for your area.
The kinetic Gig plan is the only fiber-optic plan. The download and uploads speeds go up to 1gbps, and its best suited for heavy use such as 4k streaming and teleconferencing. The best part of it is the fact that this kind of internet supports the simultaneous use of multiple devices. People with companies requiring lots of upload and download speeds should definitely choose this package.
Additionally, there is the kinetic 500 and kinetic 200 internet plans. These are DSL services with download speeds of 500mbps and 200mbps, respectively. As I usually say, it makes no sense to pick a plan with more speeds than you actually require. For instance, business owners with average internet needs should consider these two packages depending on their requirements.
It’s the norm with internet service providers to raise their prices after the first 12 months. Therefore, it’s more than likely, the prices you receive when signing up for the service will increase after some time. You should be very keen and attentive to what they have to offer. Literally read between the lines, and you’ll be safe.
Here is a rough idea of how the Windstream internet plans and prices look like;
|Standard kinetic internet 25mbps||$45||25 Mbps|
|Standard kinetic internet 50-100 Mbps||$55||100 Mbps|
|Kinetic internet 200mbps||$60||200 Mbps|
|Kinetic internet 300-400mbps||$65||400 Mbps|
|Kinetic internet 500mbps||$65||500 Mbps|
|Kinetic Gig||$75||1000 Mbps|
Windstream internet speeds
Now that you already have some useful info on the internet plans and the pricing, I would like you to be aware of the internet speeds. Basically, it’s crucial to determine the reliability of their internet connections and the best speeds for your particular business. Windstream’s primary focus is on the DSL internet service, which transmits through the telephone lines. When talking about the rural areas, there is the option of satellite internet, which is reasonably as good as the DSL.
On the other hand, the Windstream internet speeds get the upper hand when you compare them to that of the satellite providers. For instance, a small business with less than ten employees will significantly benefit from the kinetic 500 or kinetic 200 plans. With such speeds, you can accomplish most of your business tasks with few hitches. With that said, it’s not every area with the service that will achieve such high download speeds.
Several factors affect the download speed, some of which are out of the company’s control. For example, if your business location is a bit far from the network hub, then you might experience lower speeds. According to an FCC report, it’s only around 1.76 percent of the Windstream DSL coverage area that is lucky enough to receive download speeds of 500 Mbps.
The kinetic Gig plan offers the fastest download and upload speeds. Besides, this is the most reliable internet you will ever find. Its best suited for large companies with more than ten employees or heavy-duty online activities. However, only a small percentage of the Windstream coverage area has access to the fiber internet. These are mainly urban customers.
It’s only natural to want to know for sure if this company delivers on its advertised speeds. ISPs promising what they can’t give is a common practice among them. There was a time when the state of Georgia fined Windstream for falsely advertising faster speeds. After this incident, the company has been doing everything they can to improve services and infrastructure. It seems that their efforts are bearing fruit because the FCC recently gave Windstream an average score of 95.6% in terms of delivering on their advertised speeds. This is quite impressive and good news for the customers.
Internet installation, contracts and equipment
Fortunately, there are no contracts. This means that you can cancel the service whenever you feel like without having to pay an enormous early termination fee.
Internet installation and service fees
For the DSL service, customers have to pay $35 for professional installation. This is inclusive of setting up the business network, the wireless modem, and connecting up to four devices to the internet. Self-installation is also allowed and you are given the instruction to follow, and technical support should anything go wrong. On the other hand, customers with fiber internet plans require a mandatory professional installation.
The Windstream fees look modest on the outside, but there is a catch to it. First of all, the advertised prices only last for 12 months and after that, you will start to notice unforeseen hikes. Secondly, there are many hidden fees that, unless you read the fine print, you will not discover them. For starters, you are required to pay a one-time activation fee of $50. This is the highest amount I am yet to see. Also, some bundles include a protection plan which costs $8 per month after a free six-month offer.
People who don’t want to spend a lot of money on rental equipment can purchase a Windstream compatible modem and router. However, if renting is the only choice you have, the rental fee for the standard or enhanced internet plans is $9.99 per month. A premium plan router rental cost is $11.99 monthly. Understand that there is a cost that comes with not returning rented equipment once the service is terminated.
The Windstream internet bundles
I think the majority of the people will be thrilled by the numerous internet bundles from this provider. Depending on your business requirements, you will undoubtedly get a suitable bundle package. Fundamentally, the bundles offered and prices differ with location. The only way to find out what’s available in your area is to go to the Windstream bundle page and enter your business address.
Currently, the company has partnered with DIRECT for its bundle TV. There are plenty of bundle options for the internet, business phone, and TV that you might want to consider. Here are some of the select business bundle packages;
|Bundle package||Monthly price||Download speeds|
|Kinetic internet 100 plus the phone bundle||$65||50-100 Mbps|
|Kinetic internet 200 plus the phone bundle||$65||200 Mbps|
|Kinetic internet 400 plus the phone bundle||$75||300-400 Mbps|
|Kinetic internet 500 plus the phone bundle||$85||500 Mbps|
|Kinetic Gig internet plus the phone bundle||$95||1,000 Mbps|
|Kinetic internet 200, phone plus the kinetic TV select||$140||200 Mbps|
|Kinetic internet 400, phone plus kinetic TV select||$150||400 Mbps|
|Kinetic internet 500, phone plus kinetic TV select||$160||500 Mbps|
|Kinetic Gig, phone plus kinetic TV select||$170||1,000 Mbps|
These are just a few of the available bundle packages. There are other premium bundle plans from Windstream.
Even though Windstream has its own local customer service, they still score quite poorly. The American index of customer satisfaction gives the company a score of 57, which is literally the lowest. Many of the customers are not happy and cite poor customer service as the main issue. Among the list of complaints are unhelpful customer service reps, taking too long to solve common problems, slower than advertised speeds, and hidden charges.
The best way to contact customer service is through an email or online chat. This way, you will get a response sooner or later. You can definitely make a call, but you will be placed on hold for a long time before it’s answered. There is also the option of reaching out through Twitter and Facebook, which are their main social media platforms.
- No data caps
- Available in the rural areas
- Reasonable prices
- Zero contracts
- Great internet bundles
- Consists of high-speed fiber internet
- Very poor customer service
- Price hikes after the promotional period is over
- Lots of hidden fees
- Limited coverage area
Frequently asked questions
Is Windstream kinetic internet good?
The kinetic internet plans have a variety of downloads and uploads speeds, which makes them suitable for all types of businesses. Furthermore, there are no data caps, and this eliminates the worry of reaching a limit or paying for overage data.
Can I use my own router with Windstream?
Yes, the company allows you to buy your own compatible router and modem. The only drawback is that they don’t offer technical support for equipment purchased outside the company.
Is spectrum better than Windstream?
These two ISPs closely compete with each other, but there are a few things that set them apart. For starters, the Windstream fiber optic internet has faster speeds at a lower cost. On the other hand, spectrum DSL service is more reliable and consists of faster internet speeds.
Does Windstream offer senior discounts?
Yes, there are discounts on internet and phone bills for seniors who are legible for the federal lifeline programs.
Bottom-line; Is Windstream any good?
People with businesses in rural areas where stable internet connections are rare can opt for Windstream. The kind of service you receive largely depends on the location. Some people are lucky enough to be in an area where the service is fast while others have to bear with shaky internet connections.
The fact that there are no data caps and contracts makes this company appealing. However, customer service is a bit of a letdown and will only frustrate you. Now you have all the information, weigh your instincts and make a concrete decision.