Centurylink Equipment Return – Avoid Fees – Updated Guide 2024

Looking for Century return equipment process for 2024, wondering the best course of on how to return equipment to Centurylink without being charged more fees? Then this is the article for you. When it comes to the internet, Centurylink has a respectable name in this industry. They make modems with the latest technologies available to give the best user experience.

Reasons To Return

Centurylink returns mainly happen due to a bad modem or serviceable modem. When you plan to send back the equipment to Centurylink it is obvious that you are facing some problems. Problems faced by users vary. Nevertheless, most of the major issues that results in Centurylink returns of devices are as follows:

• No internet Light on the equipment
• All lights on but no internet
• Internet not working
• Internet keeps disconnecting and reconnecting
• Very low speed of Internet
• Wi-Fi not working

If you face any of the above-mentioned issues, first you need to check up with their support team. If the support team cannot fix the device, you can ask for replacement. In addition, if you plan to terminate the Internet provider permanently, and choose a different provider, ask for a credit refund and send the equipment immediately.

How To Return The Centurylink Devices

However, due to some unfortunate reasons, you may require return the Centurylink modems or terminating the service. You can return Centurylink equipment through the following process:

1. Selecting the box, use a hard box with straps to pack the box.
2. Remove unwanted indicators
3. Cushioning
4. Seal the box
5. Print return shipping label
6. Attach return shipping label
7. Visit nearest UPS shipping Center

In this article, we will discuss how to return Centurylink equipment in detail. I am positive that at the end of the article you will be greater assured as to how and where to ship back your device or equipment.

Contents You Need To Return

TV Box: Any unopened Apple TV device can be returned within 30 days of the date of purchase to a Centurylink authorised store. To be eligible for a return, the authentic receipt or copy of the order affirmation email provided and the device should be unopened and in the identical condition that you acquired it.

Modem: Every unused modem device can be returned within 30 days after purchase. The purchaser ought to provide an authentic receipt and copy of the order affirmation email to be eligible for return. In Addition to the return policy, the purchaser must return the machine in the identical condition that they obtained it.

Controller: Disconnect any controller you desire to return to the company and carefully place it, including all the remotes and power cords, in a box of your choice. Provide the unique copy of the receipt or replica of the order affirmation e-mail for it to be eligible for return. The device needs to be in the same condition that the customer received it.

Cable: To return your cable successfully and receive a replacement or credit, you must pack the return box with the cable that was supplied by Centurylink. Ensure that your package arrives safely by following these Ups packaging guidelines and procedures:

• Use a rigid box with flaps intact.
• Remove or cover all markings and previous shipping labels from outside of the box.
• Use adequate cushioning material to make sure the equipment stays in place and is well padded.
• Use strong packing tape designed for shipping.

Steps To Return the Equipment

Returning Centurylink tools is no longer so tedious, and you can do it if you comply with the hints of the company. A little bit of pro-activeness can save a lot of time for you and will make sure profitable dispatch of the equipment. To make matters beneficial for you, let us discuss the steps involved in returning the Centurylink equipment.

• Selecting the box:: Use a hard box with straps to pack the box. This will ensure your package reaches its destination without any harm. Avoid using old and reused boxes. Go to market and get a new one.
• Remove unwanted indicators: Now, remove any unwanted indicators from the box to avoid unwanted delay in shipping. If you are unsure about it you can ask the courier company to guide you.
• Cushioning: Use good cushioning cover inside the box. You can use bubble sheets or any cushioning material. Good quality cushioning is a little investment that you can make to smoothly conduct the return process.
• Seal the box: Now after cushioning the equipment box, seal the box with high-quality tape meant for packaging. Use packing grade tapes, not normal household tape as they can open during transit.
• Print return shipping label: Print the label that you will need to pass on the box. Print and paste on the box.
• Attach a return shipping label: Do not forget to attach your return shipping address in the box. You can print the return shipping label form from your computer and paste it on the box. Do not forget to mention your contact number on it.
• Visit nearest Ups shipping centre: Therefore, when everything is set to go to any authorized Ups shipping Center, and post it.

Consequences of Non-Return from Centurylink

When you agreed to cancel the carrier of the company, you are sure to send back the leased device. It is as per the service contract that you made with the company. Nonrecurring of the device can lead to a fine and additional bill. Therefore, if you are using the leased gadget it is always better to ship again the equipment to avoid future complications.

However, in some cases, the agency may also want to take the machine back. This might also be due to the age of the tools or any major defect. In that case, you can put your device in any local recycling center.

Customers will pay any fees Centurylink incurs in retrieving the equipment. Failure of Centurylink to remove the equipment does no longer imply that Centurylinkl abandoned the equipment. Centurylink may impose a charge for unreturned tools to be determined following the Company’s then-current schedule of charges for non-returned tools and might also continue to charge the purchaser a monthly carrier fee every month until any final gear is returned, accumulated by Centurylink or entirely paid for by the customer. Any cost for unreturned tools shall be due immediately.

Timeline for Centurylink Return

When you cancel your service with the company, make sure you ship back the equipment immediately. Delay in the shipment of the device can attract more bills. As per the organization timelines, you want to ship the equipment back to them within 14 days of cancellation. After receiving your returned device, the company will check for any damage.

If everything is fine, you will get the costs returned within 1-2 business day of receiving the equipment. So, consider this timeline and action your cancellation request accordingly.

Where to Return Centurylink Equipment near Me

When you prefer to ship back the equipment back to the company, you can use UPS or any licensed UPS location close to you.

This is the organization authorized by Centurylink to take your equipment and ship it back to the company. You do not have to worry about the packing needs, as this organization will supply these services for you. To return any gadget near you, you need to contact Centurylink. The support staff will guide you where and how to deposit your equipment. Now that you have sent your box to the Internet provider, you must track the request to know how the company has reacted to your request. As per company’s term, they ship the replacement product the next business day.

How to Track Centurylink Equipment Return

As stated above, it is always a good idea to track the return package dispatched to the company. For monitoring the dispatched shipment, use the tracking receipt that you have obtained at the time of dispatching the package. Use the courier company website to track the shipment.

In case you have deposited the package to an authorized UPS store, you can guarantee since UPS notifies the company of the progress of the cargo. To be sure, you can track the cargo on their respective website. Take out the receipt, open the Courier website online, and track your box. Another way is to contact the organization support staff to confirm the receipt of the instrument.

Conclusion

I hope after reading this article on Centurylink return equipment, you have gathered enough information on the Centurylink equipment return process. When you plan to return equipment to Centurylink, our advice is first to double-check and send the device within 30 days if you want a free replacement. Otherwise, you are bound to pay an extra charge for new equipment and you may end up paying the monthly rent for a defective item.