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This write-up will address Netflix not working on Roku and how to fix it. In the market today, Roku is among the most demanded streaming devices out there.
This is as a result of its features and other interesting options it offers to its subscribers. For instance, one can easily watch different TV series and movies on Netflix on Roku which is indeed a blessing especially during the recent lock-down that most people are indoors.
As most people try to stream on their Netflix on Roku, they tend to encounter issues that end up restricting it from functioning effectively.
When this happens, what are you suppose to do to resolve this issue? This write-up will provide a troubleshooting guide to help you fix it.
Table of Contents
What hinders Netflix from working on Roku?
Outdated App
Netflix app needs to be updated as to when due if you want to avoid this problem. The regular update is important because it will accommodate new server protocols to fit new configurations.
Internet Issues
This affects Netflix from working because the app makes use of the internet to establish a connection with the server. So, whenever the connection is slow or unstable, there will be disruption as it streams. This issue might show up as error code 009 that hinders Roku from establishing an internet connection.
Outdated Device
Most times, there might be app and device incompatibility as a result of outdated firmware versions. It ends up showing error code 003 which disrupts the user from relishing the comprehensive functionality of the device.
Netflix Account Restriction
A restriction can be placed on your account which prevents you from using many devices to sign up. Most times the account might be limited to run one device at a time.
Troubleshooting Netflix Not Working on Roku
1. Cross-check the settings of the network
The network setting is the first thing to check. This seems to be the key issue most times.
Youโll get to notice it when Roku will suddenly lose connection and the error, in turn, affects streaming with the Netflix app.
Follow the procedure below;
- Press the home button on Roku >>> click setting on the screen
- Scroll down >>> click on network >>> confirm if the Roku device is connected to the internet.
- If itโs connection yet the error persists, then you need to test the internet connection.
- After confirming the connection, ensure the router is working fine. Itโs advisable to visit the Roku page and check on some error codes and what they mean. This will help you know if the issue has been resolved.
2. Check for the updates
New updates are often released from time to time, hence, itโs your duty to always check. This new update helps to free the device from bugs and as well add new features to it.
Therefore, your app needs to be updated especially at a time itโs facing a connection issue. To make it easier for you, activate the auto-update as you install the app.
When itโs off, then you need to manually update. However, this will be stressful because you might forget as a result of your busy schedule.
3. Restart your Roku device
If youโre yet to restart your device when this happens, then itโs time to do so.
- Switch off the device and unplug all the cables.
- Wait for few minutes, restart.
Check if everything is now functioning properly. In most cases, this little exercise resolves the issue. If the error continues, then reach out to Roku customer service to help you out.
4. Turn Off VPN
For those making use of VPN on Roku or router, you must turn it off before launching the Netflix app. The platform is configured to block users who run VPN services because theyโre not within a particular region
. You may not know how licensing works. Netflix can face legal charges when users access TV shows or movies within a region theyโre not supposed to.
Just disable the VPN. However, if you insist on using a VPN, then itโs advisable to use IPVanish which is known to work perfectly well with Netflix.
It will also protect you from being vulnerable online and wonโt interfere with your connection.
5. Check Netflix Servers
Before you proceed to start making changes on your device, itโs important to check the status of the Netflix app. Sometimes, the server might be down or there might be important maintenance going on.
Checking their page will save you the stress of wasting your time trying what will end up not working. Go to their https://help.netflix.com/en/is-netflix-downโ status page, to check the platformโs current status.
In Conclusion
No device is 100 percent when it comes to service delivery so Netflix not working on Roku is not exceptional. But the good thing is that most of these errors can be fixed.
So carefully apply the suggestions outlined in this write-up to get your Netflix working again on Roku by changing your account on Roku.
Frequently Asked Questions
Why did Netflix stop loading?
This may be a case of the Netflix server being offline but know that when your internet is down Netflix wonโt work. Ensure your Wi-Fi and the cellular connection are switched on. Check the airplane mood status as well.
Why is the Netflix app not functioning on my smart TV?
Once you notice this, you need to restart your home network.
- Switch off your smart TV
- Unplug modem or any router wireless router connected to it
- Wait for at least 30 seconds
- Plug back your modem and wait until the indicator light blinks
- Turn your TV on and try again
What does Roku factory reset actually do?
This is a thermonuclear procedure of fixing numerous problems. The process returns your Roku to default. meaning all settings, channels, network preferences will be wiped out.
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