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Did you recently notice that Google Fiber stop working and youโre looking for a quick fix so you can go back to surfing the web or continue playing your favorite online games? Well, youโre in luck as we have put together some fantastic solutions that should help solve this problem. And if you are working from home for your business then Google Fiber Business internet is also covered in this tutorial.
But before we get into all of that, letโs bring you up to speed on why Google Fiber stopped working.
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Google Fiber Service outage
One of the reasons why your Google Fiber may have stopped working could be due to a service outage. So, before considering other options, check to see if youโre affected by a power outage by visiting the Fiber Outage search page.
For starters, your Fiber account is designed in such a way that you get notifications in the event of a network outage. That said, keep in mind that other issues like a website being down or a major service outage affecting your area can also cause your Google fiber to stop working.
Here is how to check for an internet outage that affects Google Fiber.
Check for a general internet outage
- Visit the Fiber Outage Search page
- Fill in your street address
- Choose โCheck statusโ to see if there are any reported outages in your area.
If this doesnโt work, you can simply check for a network outage by signing in to your Google Fiber account. Follow these steps to sign in to your Fiber account.
- Visit the Fiber login page and sign in using the associated email address and password you used while signing up for Google Fiber.
- Once you have successfully signed in to your Fiber account, check for a notification at the top of the page regarding an internet outage affecting your Fiber service.
What happens if there is no alert displayed?
If after checking for network outage and you arenโt getting any alert regarding a known outage in your area, then there might be a problem with your home network.
And should that be the case, you have to perform network troubleshooting to get your Google Fiber working again.
How to troubleshoot Google Fiber
For people who have been having issues with their Google Fiber account and are struggling to get their internet connection working, network troubleshooting usually helps solve the problem. Read on to learn how to powercycle or reset a Google Fiber device to get your internet working again.
Powercycle or reset a Google Fiber device
Whether your Google Fiber stops working or youโre struggling with slow internet speed, rest assured that powercycling or resetting your Google Fiber device usually helps solve the issue.
The truth is, sometimes, your Google Fiber devices may run into some problems that will prevent them from working. In such a case, restarting or resetting your Google Fiber devices helps solves the issues.
For Google Fiber users having troubles with their internet connection, the first thing you should do is powercycle your Wi-Fi router either manually or through the Fiber app.
How to powercycle a Fiber device
Before exploring other options like contacting Google Fiber customer support, you can try to powercycle your Google Fiber device by following these instructions.
- Unplug your Fiber device power cord
- Wait for at least 10 seconds
- Proceed to connect the power cord back into the device
- Wait for 2-3 minutes for the LED to turn solid blue
Although powercycling usually solves most Google Fiber problems, if in this case, it doesnโt resolve the problem, your best bet is to contact Google Fiber customer support.
Caution about resetting your Fiber device
While Google Fiber devices come with reset buttons, itโs advisable you use them with caution, especially considering that resetting your Fiber device usually restores it to its original setting. For instance, a factory reset of your Googe Fiber device will reset 3rd party app logins, display settings, and other configuration settings.
Meanwhile, here is how to reset a Google Fiber Network Box or TV
- Hit and hold the Reset button for 20 seconds
- You should notice the Deviceโs LED fashing red for about 10 seconds before switching to purple
- Once you notice that the LED is off, release the Reset button
- Wait several minutes for the Network Box to fully reboot and proceed to reconnect to the network.
How to reset Google Fiber Storage Box
There is no doubt that resetting your Google Fiber Storage Box will help fix the problem you are having with your internet connection. Check out the steps to take below:
- Hold down the reset button on the device and wait for the LED to switch to a fast blinking purple light
- Keep holding the reset button for another 10 seconds and wait until the LED goes dark, before releasing
- Wait for several minutes for your device to fully reboot and proceed to reconnect to the network
- If the first step doesnโt work, feel free to reset the TV box
How to reset Google Fiber Phone Box
Follow these steps to reset Google Fiber Phone Box:
- Hold down the reset button until the LED changes to a flashing purple light.
- Keep holding down the Reset button for extra 10 seconds and wait until the LED goes dark.
- Wait for some minutes to allow the device to fully reboot before reconnecting.
Frequently asked questions: Learn more about Google Fiber
Is my Internet Down Google Fiber?
If you notice that your Google Fiber isnโt working, the first thing you should do is check for network outages. You can do this by signing into your Fiber Account using the original email and password you used when signing up.
Why is my Google Fiber blinking blue?
According to the company, if your Network Box keeps blinking blue, it only indicates that your device is trying to establish a connection. Most times, it resolves to a solid blue within a couple of minutes, indicating that youโre back online.
How fast is Google Fiber?
In terms of internet speed, Google Fiber delivers internet speed up to 1000 Mbps. So, if youโre interested in high-speed internet, youโll not be disappointed to give Google Fiber a try.
Conclusion
From network outages to general home network issues, there are many reasons why Google Fiber can suddenly stop working. And if thatโs the case, feel free to explore some of the tips outlined in todayโs post.
