Netflix Error Code M7121 – 6 Quick Fixes – Updated Guide 2024

Experiencing Netflix Error Code M7121 will put you on your toes to search for possible solutions. This article will provide a guide on how to resolve it.

Netflix Error Code M7121 explained

The error is an indication that there is something wrong with your web browser which makes it not compatible with the Netflix platform. Users that make use of a speed browser often encounter this error code.

This is because browsers like this tend to create obstructions which in turn affects the functionality of the Netflix player.

Once this happens, it will be difficult for you to continue to stream on Netflix. In addition, this error can also pop up when HTML5 is yet to be enabled on your browser.

Causes of Netflix Error M7121

1. Unsupportive browser used for Netflix.
2. The inconsistent server on the platform.
3. Internal outage in Netflix’s server.
4. Allowing accumulation of cookies, cached data, and browsing history on your device. This, in turn, interferes while running Netflix.
5. Trying to stream Netflix with a public network especially when Netflix is restricted on it.
6. HTML 5 may have been disabled on your internet browser.
7. Google Chrome extensions may be causing disruption.
8. Damaged or missing chrome installation files.
9. Yet to be updated web browser used to stream Netflix.

Resolving Netflix Error M7122

For the fact that this error is browser-related, you can check to confirm that your browser is updated. Also, confirm that HTML 5 is enabled on the browser and Netflix is permitted to run in it. For the troubleshooting to be effective, ensure that Widevine Content Decryption Module is updated on that browser.

1. HTML 5 must be enabled on the browser, and it must support Netflix

Some browsers do not support Netflix. When you used such there is every tendency you will experience Netflix error code M7121. Supported browsers for streaming Netflix can found here. You are free to use any of them. In addition, it is important to confirm if HTML 5 was mistakenly disabled. Enable it and update it to the recent version. This helps to ensure that there won’t be errors when using Netflix.

2. Inactivate any Chrome Extensions

Some extensions available on Chrome help to have a wonderful experience when streaming Netflix. But they also have the tendency of obstructing Netflix, in turn, causing the m7121 error code.

If you are currently making use of such extensions, you need to deactivate them. This can be done by tapping on the toggle button which can be seen beside them. To successfully disable any extension on your Chrome;

1. Type ‘chrome://extensions’ in the ‘address bar’
2. Navigate to the extension list
3. With the help of the toggle button, disable anyone that is enabled.
4. Revisit the Netflix website and check if the error has been rectified.

3. Remove Google Chrome and reinstall it 

Some users have reported encountering this error while making use of Google Chrome to stream Netflix. If this is your situation, remove the Chrome browser, and wait for a few minutes before reinstalling it again. But before then, it is important to clear all data stored in it.

Steps to do this;

1. Close all Chrome tabs and windows.
2. From the Start menu, click Settings.
3. Tap on Apps >>>Apps & features, and select Google Chrome.
4. You will see ‘Also delete your browsing data.’ Click on it to delete all the profile information and browsing history data.
5. Click Uninstall.
6. Confirm it has been uninstalled.

Follow the steps to reinstall Google;

1. Look for the installation file. then download it.
2. Tap Run or Save when you come across prompt requesting permission.
3. Next double click on the download to begin the process of installation
4. After the installation, try and use Netflix again. Hopefully, the error must have been eliminated. You can continue to stream without any interference.

4. Update Content Protection Feature on Chrome

When you start to experience error code M7121 while streaming Netflix, it might be that your browser’s component has been blocked or it needs to be updated. The component always responsible for this is the Widevine Content Decryption Module. You need to navigate to the location of the component before it can be updated. The procedure is as follows:

1. On the address bar of Chrome type chrome://components and hit Enter.
2. Navigate to the bottom and search for the Widevine Content Decryption Module component.
3. Tap on Check for an update.
4. At the end of the process, reboot so the changes will be saved. Try to confirm if that solved the problem.

5. Confirm the Netflix Server Status

It is also advisable to confirm if there is a server issue from Netflix. Most times this may skip your mind whereas it is the main reason you are unable to find a solution to the Netflix error. Once the server is not stable, you will find it difficult to make use of Netflix. If this is the case, you need to be patient pending when the server issue has been resolved from their end.

6. Confirm if your Web Browser is updated

Another thing to do is confirm the update status of your web browser. If you are yet to update it, there is every tendency you will continue to experience error M7121 on Netflix. As a matter of urgency, you need to get the recent version of your browser.

In Conclusion

The error code m7121 on Netflix will become a usual occurrence whenever you make use of a browser not supported by Netflix. We have outlined other possible problems that may cause this error and the troubleshooting methods to apply.

To make sure that you do not experience this error, especially when streaming your favorite content, attempt the listed instructions in this write-up. Hopefully, one of them will help you resolve the error code.

Frequently asked questions

What does error code M7121 1331 implies?

If for one reason or another you have experienced this error code while trying to stream Netflix on your computer, it’s an indication that your browser’s component Might be affected or blocked by the security settings. Widevine Content Decryption Module has been identified as the culprit behind this error.

Is possible to fix the Netflix browser when it’s not supported?

One of the surest ways to get this rectified is to update the browser you are using. For instance, you can go for Google Chrome version 64 and above if you intend to use it to stream Netflix. If for some reason you are still making use of an older version, endeavor to update it immediately

Netflix has refused to work on Google Chrome.

If you are making use of the Netflix desktop app and are currently not working on your Chromebook, first you need to restart your laptop. If that did not rectify the problem, update your Chrome operating system, or better still reinstall the app.

If you have any difficulty using the web app, check and disable any extension blocking Netflix from working. You can also try clearing your browser cookies, also confirm if you’ve authorized third-party cookies to work with Netflix. Finally, uninstall and reinstall Chrome.