Before the emergence of streaming services, satellite and cable services are the only options for people to sign up for. Among these cable services is the DirecTV, which will be installed in your house after signing the contract papers. The service was top-notch, but the subscription fees have always been the issue, especially when alternative streaming services started springing up. This has made DirecTV subscribers want to jump ship and cancel their DirecTV service to try a new experience like Netflix and HULU TV which has been the popular alternative.
If you’re among this category of people, then this write-up is for you. All you need to do is to follow the steps outlined in this write-up carefully.
Pointers to note before cancelling your DirecTV service.
- You must be the original account owner, i.e. your bill must indicate your name. This measure is essential to prevent impostors from changing services that are not theirs. In a situation where the account is not yours, you need to provide proof of identification to authorize it.
- If you’re really done with the service and have decided to cancel it entirely, don’t accept for it to be suspended. This is because account suspension is meant for designed to temporarily pause your service, especially for those travelling on holiday or just want to save some money. So cancel and search for another provider.
- The cancellation won’t take effect immediately until a couple of days depending on your region. It’s advisable to do this when you still have a couple of days ahead of you.
Step by Step on how to Cancel DirecTV
Bear in mind that there is every tendency to face some series of resistance, especially when you reach out to DirecTV customer service for cancellation. You have to explain to them to influence your decision, but you must be ready to make the necessary payment for the cancellation. When this is done, you’re now free to search out other services.
1. Reach out to DirecTV customer service
Regrettably, this can’t be done via mail; instead, you need to put a call across to the customer service on 1-800-531-5000, which is available to the public daily from 8 am to 1 am ET. To quickly get across to them for a better outcome, ensure you call during the weekday. When your call connects, follow the prompt to input all your details before getting transferred to a representative that will attend to you.
2. Ask to speak with a retention staff.
In most cases, a different department will pick your calls. But if you intend to speed up your cancellation process, you need to request for a retention staff that will help you cancel your DirecTV account.
3. State your purpose.
You’ve to be patient to go through all the prompt customer process. When you’re done, categorically state, it’s your decision to cancel your DirecTV contract. It would be best to listen until you hear the cancellation option. When this is unsuccessful, alternatively, you can use the verbal prompt that will transfer you to a live representative. However, they might want to talk you out of it so you can resend your decision and stay. But it’s important to stick with your guns. Once they grasp that your mind is made up, the issue of cancellation fee payment will be next.
4. Return any equipment in your possession.
You’ll be told how to return your DirecTV equipment, especially the receiver and the remote control. They often send a box to your address in respect to this but when they fail to do so, reach back to them again. The packing box often carries a slip with tracking details which prevents you from paying for additional shipping cost. The maximum number of days often given for the return is three (3) weeks. So endeavour the equipment to avoid being charged for late.
5. Call to confirm the return of the equipment.
With your tracking number, always check to know when they’ve received it. You need to reach out to them for confirmation this will put your mind at rest that the contract has been dissolved effectively.
6. Time to make the final DirecTV payment.
This should be your very last bill, so endeavour to make the payment when you receive it. Furthermore, always keep in mind the very day you cancelled your service officially, to know when your contract really ended for the cancellation fee.
Early Cancellation Fees: What you’re expected to pay?
Some people tend to be boarded about the cancellation fees, but the truth is that the fees aren’t as huge as you may want to believe. The important thing is that you get to save money for yourself when this is done. The fees you’re expected to pay is $2o per month for the remaining months in your contract together with additional deactivation fee of $15. This is the sole reason you need to be aware of your cancellation date. But make sure you confirm this from the retention representative
As outlined above, this is a straightforward process that won’t involve any form of hindrance. Once the cancellation is over, you’ll get to save enough money than when your account is still active.
FREQUENTLY ASKED QUESTIONS
What is the stress-free method to cancel DirecTV?
Cancellation of DirecTV service cannot be made through any online channel or even email. The only method is to reach out to them through a phone call. The hotline is 1-800-288-2020, which is always available daily from 8 am till midnight EST.
What is the resultant effect when I cancel my DirecTV?
When your service is cancelled, you’ll be required to pay for all outstanding charges together with the deactivation fee, which is clearly stipulated in the customer agreement.
What does it cost to terminate my DirecTV?
It attracts an early termination fee of $20 per month for each of the remaining month, but when you cancel before installation, you’re entitled to a refund though the pricing may vary.
Can DirecTV be cancelled when I relocate?
You can either cancel at the end of your contract even when you’re moving to a location where DirecTV service is not available. There is no other method because you agreed to the contract terms, together with the early termination fees.