DISH and DirecTV are two fantastic options available to people who want to watch their favorite movies and TV shows seamlessly. And for those who are having a hard time choosing which of these providers to go with, today’s post will make things easy for you.
Although it can be pretty daunting to compare packages between DISH and DirecTV as each of these providers offer unique values, we have found some distinct features that will make it easy for you to choose the perfect fit.
- One of DISH’s robust features is its superior Hopper 3 DVR and, of course, the fact that they offer their customers a two-year price outlook. On the flip side, DISH has a small channel selection and offer their customers fewer package tiers.
- With DirecTV, users’ have unlimited access to superior sporting channels. So if you like watching NFL Sunday Ticketing, opting for DirecTV wouldn’t be such a bad option.Plus, DirecTV comes with a reliable Genie DVR, even though their DVR isn’t as powerful as the Hopper 3. Sadly, DirecTV’s low price rates will increase after the first year of your two year contract.
While a comprehensive overview will be super helpful, we have stepped things up a bit to give you an in-depth review of equipment, packages, and unique offerings, so users can find a fantastic deal they will be proud of.
What’s the difference?
Satellite TV packages and pricing
Yes, it can be pretty tricky to choose a plan that works for you, but guess what, we have made things easy by listing all their available packages, pricing as well as the number of channels they offer.
With DISH, customers are poised to enjoy exclusive packages with unique offerings. While DISH’s prices and the number of channels are higher, they have a smaller range compared to DirecTV. More so, DISH’s two years price lock is a game-changer in an industry that is notorious for raising prices after promotional periods.
Here, checkout four exclusive packages offered by DISH and their prices;
- America’s Top 120, $59.99
- America’s Top 120+, $69.99
- America’s Top 200, $79.99
- America’s Top 250, $89.99
For those looking to save more, you will definitely love DirecTV as their packages starts at a low price. With that said, there is a price jump between their Ultimate Package and Premiere package, and that is because their Premiere package includes “A” list channels like HBO, Showtime, Cinemax, and Starz.
As a matter of fact, if you were to include the Premiere channels to DISH’s premium package, you’ll still have to pay over $20 more per month when compared to Premier. So you should have this in mind, especially if you want to keep up with your favorite TV shows and movies.
Another perk that comes with DirecTV pricing is that all their packages include their Genie DVR, this means you can finally kiss goodbye to pesky equipment cost.
And although DISH includes the Hopper Duo DVR along with their plans, they charge customers a $5 service fee or a $10 upgrade fee if users opt for their far superior Hopper 3 DVR.
What stands DirecTV out from DISH is that they offer entertaining sport-based channels that appeal to sports lovers. With DirecTV, you’ll enjoy exclusive access to NFL Sunday Ticket for the first year, along with their top four-channel tiers.
The cool thing is that this service is unique to DirecTV and allows customers to watch every out of the market Sunday NFL game. The downside, however, is that after the first year, NFL Sunday Ticket will cost you up to $293.94 per season.
DVR information Comparison
Both DirecTV and DISH offer their customers exclusive access to their DVRs. With DVRs, your TV experience is on a whole different level. Read on to find out all the information you need to know about the DVRs from both providers.
DISH Hopper 3
With an exclusive $15 a month package, DISH Hopper 3 is guaranteed to deliver a fantastic DVR experience you haven’t enjoyed in a while. And thanks to its whopping 500 HD hours recording capacity, 2 TB storage along with 16 simultaneous recordings, Dish Hopper 3 is way in the league of its own.
Did we forget to add that the DISH Hopper 3 features home wide voice control with Alexa, supports 4K Ultra HD, app integration, and commercial auto skip? Oh yes, this makes it highly recommended for DVR enthusiasts.
DirecTV Genie DVR
While DirecTV Genie DVR isn’t as powerful as Dish Hopper 3, it will still deliver an exciting DVR experience you’ll love. With DirecTV Genie DVR, you’ll enjoy five simultaneous recordings along with 200 hours of storage capacity.
Featuring 4k Ultra HD support and a Multi-view sporting bar that offers exclusive access to NFL Sunday Ticketing, users of DirecTV Genie DVR can expect to watch up to eight live sporting programs.
Installation and Ongoing customer service
Before you decide whether to opt for DISH or DirecTV, it would be wise to compare installation and ongoing customer service offered by these providers. Good enough, we have highlighted everything you need to know. Read on, and you’ll find out in a bit.
The minute you sign up for DISH, your service cost will include standard installation from a certified DISH professional. What this means is that you can start watching your favorite TV show and programs with NO expensive setup fee. How cool can that be?
To make installation hassle-free, the MyDISH app allows you to view your technician’s picture, track their location, and review your scheduled appointments with just a few clicks.
DISH customer service
DISH customer support is one of a kind as they are available 24/7 to answer your questions and complaints. If you have any questions after installation, please feel free to visit their support page, and you’ll be attended to by their friendly support team.
They also have a collection of help videos and live chat function.
Although DirecTV will charge you a $35 activation fee, you’ll not be charged extra for installation. And unlike DISH, DirecTV has no tool that keeps track of technicians.
More so, there are complaints by DirecTV customers that technicians arrive late or reschedule appointments at the last minute.
DirecTV customer service
If you have questions or complaints that need urgent attention, please feel free to visit the DirecTV support page. The exciting part is that DirecTV offers online troubleshooting, live chat services, and 24/7 support.
Pros and cons of DISH and DirecTV
To give you a better picture of what you’ll get from both of these providers, here, check out their advantages and disadvantages.
Customer Satisfaction Ratings
According to reports from the American Customer Satisfaction Index, both DirecTV and DISH boast of high customer satisfaction ratings compared to other TV service providers on the market today.
Compared to cable TV, both DISH and DirecTV ranked higher on customer satisfaction scales.
Mobile App Integration
Both DirecTV and Dish boast of fantastic apps that allows users to manage their subscriptions and watch their favorite movies and TV programs on the go. Here, check out what both apps have to offer;
Dish Anywhere App
Available for both Android and iOS, the DISH Anywhere App is specially designed to allow users to watch live and on-demand TV on the go.
Not just that, this powerful app also allows you to transfer your DVR recordings to your smartphone so you can enjoy offline. With the My DISH Anywhere app, you can easily manage your DVR library and recordings directly from your phone.
However, with the latest update, some users had trouble logging in to their app, but DISH responded that the bug would soon be fixed.
While the DirecTV app has almost similar functionality with the My DISH Anywhere app, it features a powerful remote control feature that allows for seamless navigation.
Using their remote control feature will allow you to explore their voice search feature. More so, this feature will mean you don’t have to dig between your couch every now and then to search for your DVR remote.
Nonetheless, using the DirecTV app comes with a few complaints. Some users have reported buffering issues, as well as their inability to delete DVR recordings.
DirecTV NFL Sunday Ticketing App
Want to watch your favorite NFL team on the go? Then now will be a great time to give the NFL Ticketing Sunday App from DirecTV a try.
Besides letting you keep up with NFL games, this app features some really great features, including their live game to game fantasy analysis. Using this feature will give you a boost in your fantasy league.
The thrilling part is that this app allows you to keep up with player progress as it features a kind of alert that beeps every time your favorite player makes a big play. This way, you never miss out on the action.
Account management app
The MyDISH app is an account management app that allows users to view and pay bills quickly. More so, you can use it to order pay per view events and view your appointment information.
With DirecTV, no app feature allows you to pay your bills, and that’s what makes DISH so convenient.
DirecTV Customer reviews
For years, this TV service provider has been committed to delivering a quality digital television experience to over 37 million customers both in the US and Latin America.
Here, check out what other customers have to say about their services; hopefully, this information will help you make an excellent choice when looking for a reliable TV service provider.
DISH Customer reviews
DISH has always provided its customers with exceptional TV services. Read on, to discover what other customers are saying about their services.
Kathleen of Colorado Springs, CO Verified Reviewer
A review of my Q&A session with one of their customer service rep led to DISH calling me. Before their call, I’ve been a long time customer. Unfortunately, my life took a wrong turn due to my stage four cancer diagnosis.
Because of my current condition, I’m pretty much confined to my house and have had to watch TV to alleviate my suffering. Again, since I received a COLA raise in January this year, the government has taken away my $150 worth of food stamps.
Thanks to DISH that saw my plight, they were able to keep my services at no cost. I’m super grateful to a company like DISH, who still lookout for people like me.
Lola of Mount Enterprise, TX Verified Reviewer
My Dad’s television was showing no signal, so he had to contact their tech team. The first person he was patched to wasn’t too helpful, didn’t listen to his complaints, and kept insisting that the problem was from his TV.
Seeing my Dad’s frustration, I called on his behalf and got patched through to a lady named Joy.
She was super kind, patient, and worked with us every step of the way to have the issue resolved. Yes, it turned out that the TV was on the wrong setting, but it was her patience that intrigued me. I don’t know if this review will get back to her employers, but I really appreciate her kindess and helping us fix the issue my Dad was complaining about.
Dan of Sterling Heights, MI Verified Reviewer
After reading tons of terrible reviews about DISH, I was skeptical about having DISH installed in my home. On second thought, I decided to go ahead with their services, and I must say it was one of the best decisions I have made.
I currently have a Hopper 3 and 2 Joey in my home and they both work perfectly. Their technician arrived on time and did an excellent job with the installation.
He was very professional and didn’t complain about the poor weather we had that day. Also, I had installed a new roof in my home and didn’t want my Dish installed there, to my surprise, he was able to accommodate my request. Thank you, DISH, for such exceptional service.
While both of these television service providers offer exceptional digital TV experience to their customers, neither of them provides satellite internet services.
However, you’ll be pleased to know that internet service providers bundle cable internet from DISH Network and DirecTV by AT&T.
Although the choice of which ISP to go for rest solely with you, please keep in mind that you can bundle Frontier, HughesNet, or Windstream internet with DISH while AT&T and CenturyLink internet can be bundled with DirecTV.