What would you do if your internet is utterly slow? What if it’s normal, but the monthly bills for August doubled for the Internet, TV, and Phone? What actions would you take instantly? For some of us, the first thing to cross our mind is to opt for alternative Internet Service providers (ISPs). Unfortunately, this is not the case for people tied up on contracts. In such a case, someone will be forced to look for specific ISP’s deals and promotions or just call the ISP to negotiate the bills.
Securing internet deals with some of these companies is a challenge. Equally, some of the ISPs will not allow any form of negotiation, while others will try to help you as much as they can. Consequently, it’s imperative to compare ISPs in the US market for similarities and differences in Internet speeds, prices, hidden costs, contracts, and many other categories.
So are Cox Communications and Frontier Communications offering Internet and TV services in your area? Would you want to draw a clear line between these two giant ISPs? If yes, then this brief is for you. I have expressly provided enough information to help you make the decisions.
Cox Internet Service Overview
Cox Communications is an American Internet service provider that offers other forms of services such as Digital cable Television, Telecommunication Services, and Home Automation services in the US market. The history of Cox Communication dates back to 1898, but the company didn’t enter the Internet service provision until later in the 20th century.
Cox started as a communications company, but now it’s also a provider of high-speed internet.
Frontier Internet Service overview
Frontier Communications Company was started in 1935 and now offers high-speed internet and other communication services. The company was started as a Citizens Utility company in 1935. Today, this company offers fiber internet to many states and cities in the country. The company also offers modern TV services in the same areas.
Internet Pricing Comparison Summary
|Comparison category||Cox Communications||Frontier Communications|
|Availability||18 states||26 states|
|Price/month||Starting from $89.99||$62.99|
|Speeds||From 10Mbps to 1,000Mbps||From 1Mbps to 940Mbps|
|Rental fee/Month||$9.99||Free Wi-Fi router|
|Contract||1-year, 2-year||No contract required|
Internet Coverage Availability Comparison
These two companies are internet and TV services giants that offer their Communications and Utility services to a large area in the US. Thus, it’s equally important to check with the specific company whether the ISP you are about to go for is available in your area.
For example, Cox Communications offers cable Internet to states and cities such as Florida, Idaho, Kansas, Virginia, Rhode Island, Arizona, Arkansas, Connecticut, Ohio, Missouri, and Massachusetts, among many other areas.
On the other hand, Frontier offers DSL and FiOS internet to a wider area in the US. The company has the largest connection in South Dakota, Texas, Wisconsin, West Virginia, Utah, Florida, Georgia, Illinois, Arizona, California, Indiana, Lowa, Michigan, Minnesota, Oregon, New Mexico, and several other places.
From the observation, it’s easy to realize that these two companies are available in the same areas in many instances. The same statistics show that Verizon has extensive coverage, especially when compared H2H with Cox Communications.
Cox provides its services across 18 states, but its most significant coverage is in the states mentioned above and cities. The Cox Cable Internet is available to an estimated 21.2 million people in the US. This is what makes this company the 3rd largest cable Internet provider for residents. Besides their Cable Internet and Cable TV, Cox also provides fiber internet to more than 1,139 Zip codes.
Lastly, Frontier communications offer its internet in 26 states in the country. The Frontier Internet most extensive coverage is in the states, as mentioned above. But people in Connecticut, California, and Florida have the most significant Connection for Frontier Internet.
The Frontier DSL Internet is available to 30.5 Million people. This makes this company the 5th in DSL internet provision in the US by coverage. In addition to Frontier DSL internet, they also offer fiber and cable internet to 9.5 Million people. This makes Frontier communication the 5th company in terms of coverage in providing fiber and Copper Internet.
In terms of coverage, Frontier Communication wins the top position in this review. But note their Fiber and Cable Internet is available in over 90% of areas where Cox offers their cable Internet and other services.
Internet Speed Comparison
Every Internet shopper knows that the Specific Plan’s Download and Upload speeds matter significantly. Another essential thing to consider is the download and upload speed along with data caps, contracts, and hidden costs. This is mainly because they determine the time it takes to upload or download files.
When it comes to Internet speeds, Cox and Frontier are similar. The Cox Internet speeds vary from 10Mbps to 940Mbps. Cox’s good thing is that there are five different plans with varying download and Upload speeds and prices that you can choose from.
The cox entry plan has a download speed of 10Mbps and costs only $29.99 per month. This internet plan is excellent for less than three devices connected at once. From the 10Mbps Plan, the next plan on Cox is a 30Mbps Internet plan. It’s a good plan for families that have more than three devices but less than five connections. It’s also perfect for low data activities such as browsing.
One of my favorite plans on Cox is the 150Mbps plan. This plan is the one I like talking about because 150Mbps is enough for most household Internet needs. It’s also perfect for home-based businesses and other forms of Internet needs such as Video Conferencing, Gaming, Video streaming, and downloading huge files.
Besides that plan, Cox Communications offers 300Mbps plan, which I believe is enough for startups and Medium-sized Businesses. It works perfectly well, even when using more than five connections. It can work fine for up to 10 connections all at once.
Their top tier Internet plan is 940Mbps, which offers more than enough Internet speeds for a typical household Internet needs. It’s perfect for already established businesses and families with huge Internet needs.
As shown on their website, Cox currently offers another Internet plan with download speeds of up to 500Mbps. This is perfect for more than 7 connected devices. Although they advise this plan can only accommodate up to 9 connected devices, it’s impeccable for a medium-sized house. Check the screenshot below.
Frontier, on the other hand, provides similar data plans, but the options are fewer. Their entry-level Internet speed is 6Mbps, which is sufficient for Freelancers and a small household. If you just want to take orders, reply to emails, upload photos, and download medium-sized videos and other files, then 6Mbps from Frontier will work just fine.
The company also offers another 25Mbps Internet Plan, which now works flawlessly for medium-sized households with less than 5 simultaneously connected devices. It’s perfect for internet browsing, social media use, and downloading medium-sized files.
Another Internet plan from Frontier is 45Mbps, which now marks as a good option for people with multiple devices connected simultaneously.
According to the information available on their site, the Frontier FiOS internet comes with speeds of Up to 500Mbps. Frontier lags because they don’t disclose some of the plans they offer for businesses and homes unless you call them. The Frontier Official website has little information about their internet plans, but they offer a couple of super speed Internet plans with symmetrical download and upload speeds as shown on the below screenshot.
Upload speeds comparison
We all focus on the download speeds to an extent that we miss out another important factor to consider. If you have a home-based business such as Videography, Photography or even a freelancing business where you have to upload large files such as videos and documents, Internet upload speeds matter. Upload speeds of more than 10Mbps are always considered as fast.
The Frontier FiOS internet is super speed and comes with symmetrical speeds. This means 500Mbps for download speeds have matching upload speeds. As shown on the above screenshot, Frontier offers better download speeds for 50Mbps, 500Mbps and 940Mbps on their Gig service.
Cox provides reasonable download speeds on their cable internet but their Upload speeds are not very appealing. The upload speeds start from 3Mbps to 35Mbps depending on the Internet plan you choose. Cox Gigablast has an upload speed of 35Mbps while their 30Mbps is 3Mbps.
Who’s got the Fastest Internet?
These two Internet Service providers offer Gig speeds but this depends entirely on where you’re located. In most areas, people only end up getting 300Mbps from Cox on average and 500Mbps on average from Frontier. The fastest Internet plan from Frontier is 940Mbps for their Fiber-optic connection with no data caps. The starting price for this is $150 per month.
On the other hand, Cox offers 1,000Mbps from their Coaxial connection for $119.99 per month. The only challenge is that there’s a 1TB data cap. In this category, someone would choose the best between Cox and Frontier based on the availability of their fastest internet and your willingness and ability to pay for the gig plan.
Though, I should say that Cox Internet wins in this category. Cox offers 1,000Mbps while Frontier offers 940Mbps. The prices also vary with Cox providing its high-speed internet at $119.99 per month while Frontier’s goes for $150 per month. But Cox internet is best for average internet users because of its 1TB internet cap.
You can buy or rent equipment from these two providers. While Frontier gives out free equipment, you will pay $9.99 per month on Cox Internet rental fees.
For professional installation, you have to pay a fee for these two ISPs. On Cox, Professional Installation starts from $50.
Which ISP has the best customer satisfaction?
I understand sometimes it’s just the internet speeds and prices that matter. But people want providers with real customer service and value for their money. The information available on the ACSI Telecommunications report shows that these two companies are in a close tier when it comes to customer satisfaction.
Cox has a score of 59/100 while Frontier had a 2019 score of 57/100. This was an improvement for Frontier from 56/100 in 2018 and a decline from 60/100 score in 2017. Cox, however, dropped significantly in 2019 because the company previously had a score of 60/100 in 2016 and a 61/100 score in 2017.
To be sure which of the two has a higher customer satisfaction score, it’s important to look at the average scores for these three years. Cox has an average score of 60% while Frontier has an average score of 57.7% for the three years.
Customer service comparison
Besides the quality of services offered by these two companies, most people report they don’t want to be left stuck when the service goes down or when there’s another issue. This means that it’s better to pay more for a provider that has reputable customer service.
From the information found on the 2020 Customer satisfaction survey, these two companies offer decent customer service. However, Frontier ranks a few rungs below Frontier. They are actually on 19th and 20th position. Frontier is known to offer a relatively better customer service than Cox.
In this category, Frontier is the winner. Still, I don’t expect you will have major concerns with either of these companies.
One user left a two-star review for Cox on March 05, 2020, claiming that he had a technical issue with his home phone. He called several reps from Cox and all of them failed to provide a viable solution. He alleges some of them were rude while others couldn’t help him. Though, eventually, the issue was solved after a long struggle.
Another anonymous reviewer claims Cox Internet reliability is in question. He adds the speed is great but there are many times the internet slows down significantly. This means that the internet is not very reliable.
Another one left a review for the Frontier FIOS internet claiming he chose Frontier for their FiOS Internet and TV packages. He believed that the internet is super-fast and reliable. Although the internet is as expected, this user says he doesn’t like the Frontier customer care at all.
There is also another user who alleges she installed Frontier Internet in the morning and the service stopped working a few minutes later. She tried to get in touch with the technical team but came to realize that the Frontier Customer service is inconsistent and poor.
Cox Cable has a ‘’A’’ rating from BBB but the customer reviews from BBB show a 1/5 star out of all the 230 reviews that are there. Frontier has an ‘’F’’ rating from BBB which is the lowest.
|Frontier Internet||Cox Internet|
|Pros||High-speed fibre plans
Has a Mobile app
Two-year price locks
Available in a large area
Greater access in rural areas
No Hidden costs
Wide variety of Internet speeds
Excellent Bundle services
|Offers Bundle packages
Free McAfee Security
30-day money-back Guarantee
Range of speed is great
Contract and no-contract plans are available
|Cons||Their fiber plans are not widely available
The fiber plans require a 2-year contract
|1TB data cap
Their customer care is average
Extra charges and hidden costs.
The best in Bundle deals For TV, Internet and Phone
These two providers offer bundle packages at affordable prices to help you save significantly on your internet, Phone and TV. However, there are many other things to consider when making up your mind. You can always bundle Internet, TV and Phone services and Internet services with both companies.
In the case of Cable TV and the Internet, I would recommend Frontier. Among many reasons why I am recommending this is the low prices (starting from $64.99/month) and the superb channels.
Though, if you wanted to bundle the fastest Internet with TV, you should go for Cox Bronze Duo for $89.99 per month and speeds of up to 150Mbps. The only drawback is that you will have to enter a contract of two years and cope with 1TB data caps.
Checking their bundle packages, it’s easy to notice that these two companies offer appealing monthly savings. But the problem is that the availability depends on where you are. Check on their specific sites to confirm the current prices and offers.
Cox vs Frontier Cheapest Internet plans?
I wouldn’t end this post before comparing the cheapest plans from these two ISPs. Most internet users especially those that want to occasionally browse the web, check emails, download, stream videos and music or access their social media platforms always seek affordable internet.
Those are the basic Internet users. For that reason, it makes no sense to pay hundreds of dollars on Internet bills monthly. This is where the basic plans from Cox and Frontier come in. These plans are cheap and affordable. Frontier offers cheaper plans but their Internet speed is slower than that of Cox.
With Cox Communications, the cheapest plan starts at $29.99 per month for 10Mbps. The Frontier basic plan starts at $27.99 per month for 6Mbps. If you want to pay less for higher speed, then choose Cox Internet. For people that don’t care about the speeds, opting for Frontier basic plan of 6Mbps is a good idea.
If you took the time to compare these two providers in terms of the offered prices, it’s important to look at the ratio of internet and the price. Cox provides higher Internet speeds but on average fewer Mbps per speed. Therefore, Frontier is more affordable.
In case you’re looking for an alternative internet provider, Viasat provides high-speed satellite Internet at affordable prices. It’s usually a great option for the people who don’t have access to other types of the internet or live in rural areas.
If you live in areas where CenturyLink high-speed Internet is available, you are lucky enough to have the best value internet with you. The company offers DSL internet with speeds from 15Mbps to 100Mbps. You can also get the CenturyLink Fiber plan with 940Mbps download speed and 1TB data cap.
This is the best Fiber Internet alternative to these two ISPs. It’s the best for their symmetrical download and Upload speeds and affordability. Unfortunately, it’s not widely available in all the areas in the US. If you’re lucky enough to live where Verizon FiOS is available, choose any of their Internet plans with download speeds from 200Mbps to 940Mbps.
Which ISP is better for residential use? Cox or Frontier?
Cox offers high-speed Internet while Frontier has better prices and TV packages. So, depending on what you want, you can choose any of the two.
Which ISP is the best for business use? Cox or Frontier?
Internet speeds of 150Mbps and above are perfect for business but when we turn to the upload speeds, Frontier is the best because of their symmetrical speeds.
Which is the right internet for me? Cox Cable or Frontier DSL?
These two internets have a lot in common but each of them has some strengths and weaknesses. Check the availability and determine your Internet needs before making the decision.
I know you are probably wondering which of these two ISPs is the best. Cox network provides faster speeds and provides excellent internet and TV bundles which makes it a good choice for sports fans. It also has more options for live events. But when comparing it with Frontier in terms of TV and prices, Frontier would win in a landslide. With the above-shared information, you’re in a better position to make a good choice. Choose Cox for their fast cable network but stay with Frontier for its affordability.