Frontier and Xfinity are two of the largest internet service providers in the US with overlapping coverage in several states. Both of them also offer mobile, TV, and home phone services to subscribers, and the prices of their internet plans don’t differ that much either. Overall, the two providers almost offer the same kind of service, diverging mostly on customer service, speed, and reliability.
If you’re choosing between these two internet providers in your area, it’s best to understand what each of them offers.
Frontier vs Xfinity – Who Do They Compete For The Best Internet Service?
Here’s a brief description of how Frontier and Xfinity fare against each other on streaming, gaming, and web browsing.
Xfinity Internet Overview
Xfinity offers internet, mobile, home security, home phone, and TV and streaming services to subscribers in the US. The company is widely recognized for providing the fastest internet speed in the country at 2Gbps.
Xfinity offers a gamer-grade internet service with a nationwide average latency of 37ms. For most cities, the actual internet speed reaches its advertised rate, so there’s no need to worry about this aspect.
Overall, Xfinity Internet seems to be built for those who want to play games online or stream HD movies all day long. You’ll rarely experience lags even when multiple devices are simultaneously connected to the home network.
- Extreme internet speed of up to 2Gbps
- Affordable internet plans
- Wide service availability
- Price increase after the first year of promo subscription expires
- Customer service is mediocre at best
- Slowdowns might happen during peak hours in certain locations
Frontier Communications is a provider of internet, TV, and home phone services. They cater mostly to urban areas, but they also provide satellite internet plans for those in rural areas.
Frontier is one of the cheapest internet providers for online gaming, with its 50Mbps plan costing only $29.99 per month. You can even play over Wi-Fi connection and seldom feel any drastic decrease in speed and performance. You won’t have problems streaming HD movies and surfing the internet using a mobile phone with any of Frontier’s internet plans.
- No data cap
- Price lock guarantees
- Wide range of bundled packages for internet, TV, and home phone at affordable prices
- Reliable and matching upload/download speeds
- Hidden fees
- Bad customer service
- Limited fiber availability
Major Points to Consider
In choosing an internet service provider, it’s best to look at the following factors to determine which is best suited to your needs.
Speed – Do they Live Up To Their Speed?
Xfinity delivers internet connection using cable and fiber networks, depending on your location. Fiber is currently limited to a few regions in the US.
Xfinity offers internet plans from 25Mbps to 1Gbps. They also have the Gigabit Pro plan that can reach speeds of up to 2Gbps. No other internet service provider offers this kind of speed to customers.
Frontier uses DSL and fiber connections to deliver internet to subscribers. They offer a wide selection of internet plans with speeds ranging from 6Mbps to 1Gbps.
Monthly Cost – Are They Worth It?
Xfinity internet plans cost from $34.99 to $299.95 per month, with the most expensive being the 2Gbps. These rates are often valid only for the first 12 to 24 months while the promo period is in effect, so expect the rates to increase after the promo elapses. There are also one-time upfront costs to take note of as this can go as high as $1,000 for fiber internet plans.
Some of Xfinity’s plans are offered without a term contract, meaning you can switch to a different provider in case you don’t like their service.
Frontier’s internet plans start from $20 to $200 per month, with a price-lock for 24 months. After the price lock period, expect the monthly rates to increase. Additionally, there’s a one-time upfront cost of $9.99 for subscribing to Frontier’s service.
Most of Frontier’s internet plans have a 24-month contract. Switching to a different provider during the contract period might result in penalty fees.
Installation Costs & Equipment
The professional installation of Xfinity internet will cost $89.99. If you prefer self-installation, you still have to pay $15 to $30 for the shipping and handling of the equipment.
For the Xfinity modem, it’ll cost an additional $14 per month. You can choose to use your own router to avoid the additional monthly cost to your internet plan.
On the other hand, Frontier’s professional installation fee costs $75. You can choose to proceed with self-installation, but you still have to pay $9.99.
Frontier’s router fee costs an additional $10 per month, but you can just buy the equipment for $200. It’s recommended to just buy the router to save money since renting it for 2 years will cost $240.
Frontier offers unlimited data to its customers. Xfinity also offers unlimited data to fiber plans, but they cap cable data plans at 1TB per month.
What’s included in The Bundle Deals
Frontier has bundled packages that combine internet, TV, and home phone services with a nationwide unlimited call feature. The TV partner of Frontier is DISH Network which can provide more than 240 channels with top-quality video and audio output.
Xfinity Internet can be partnered with mobile, home phone, home security, and TV and streaming plans. Xfinity has the popular X1 Double Play bundle which combines TV and internet services in a single package. Similarly, you can choose the X1 Triple Play bundle which mixes TV and home phone deals with internet plans for the best cable and internet experience.
Frontier offers better bundle deals with lower monthly costs. Additionally, they offer a 2-year price-lock guarantee that can help you budget payments for monthly bills. Xfinity also offers a price-lock guarantee on their bundle deals, but they last only for 12 months.
Once the promo ends, prices will usually increase beyond the advertised rates by as much as $30 per month. You can renegotiate prices but there’s no guarantee that it will work. Still, it’s worth a try if you don’t want to get surprised by how much more expensive your current plan has become.
Xfinity has an organized customer support portal that can easily give you the answers to the most commonly faced problems with their service. Support for internet, TV, streaming, voice, home phone, and mobile are categorized for easier navigation. The site also has support areas for billing and payments, accessibility, accounts, and connection status.
You can also seek answers from other Xfinity customers through the Forums section or the Reddit site. The company also has a Facebook and Twitter community that can assist you with your connection issues.
If none of these methods work, you can always chat with any Xfinity Assistant anytime you need to.
Frontier provides a portal where you can browse for answers to issues regarding your billing, account, as well as the services you’re currently subscribed to like TV and phone. Frontier also has a Support Wizard that can automatically detect service issues you’re experiencing.
If you can’t find the solution to your connection problems, you can dial 1-855-549-3154 and talk to a tech support agent.
Service Availability Areas
Xfinity is available in more than 40 states including:
- District of Columbia
- New Hampshire
- New Jersey
- New Mexico
- New York
- North Carolina
- South Carolina
- West Virginia
On the other hand, Frontier has more than 2 million customers that live anywhere in the following states that they cover:
- New Mexico
- New York
- North Carolina
- South Carolina
- West Virginia
Xfinity and Frontier Customer Reviews – What People Are Saying?
In terms of speed, Xfinity delivers exceptional internet reliability to most customers in the US. Clients say that the speed they get is worth every penny they pay for monthly. Gamers and streamers love how they don’t experience any lag with what they’re doing even if multiple devices are simultaneously connected.
However, Xfinity’s weak point is the reliability during peak hours and rainy season. Some say they experienced frequent slowdowns during the afternoon when many other subscribers are using the network. Distance and customer density are the main factors that cause these issues, so it’s recommended to assess your neighborhood before subscribing to Xfinity.
According to customers, Frontier’s speed is superb, especially its fiber internet network. It’s great for gamers who need a lag-free connection for a seamless online gaming experience. The wide selection of TV channels also add value to the service, making Frontier bundled deals one of the best wherever they’re available.
Sadly, Frontier is notorious for its poor customer service. Some customers had problems with their internet connection for months without any resolution. It can be hard to contact their tech support team and there’s a chance you might get disappointed with their responses. Frontier still has lots to work on in this business aspect.
Similar Internet Service Providers – The Best Alternatives
Aside from Xfinity and Frontier Internet, here are other notable service providers to consider:
Optimum is a company owned by Altice which is a communications and media company. It provides robust internet speeds with a base plan of 20Mbps that costs $29.99. Their top-tier internet package of 400Mbps costs $64.99.
Aside from internet connection, Optimum also offers TV, mobile, audio, and smart home bundles to subscribers. They also have special offers to existing subscribers who are moving from one place to another.
Cox Internet is a telecom company that provides internet-only plans and customizable bundles where you can mix and match TV and internet packages. They serve both residential and commercial customers, with the latter given additional options for integrating security systems and cloud services.
Verizon Fios is a global telecom company that focuses on providing a fiber-optic internet network in the US. Currently, they have a limited coverage area because of the difficulty in installing fiber-optic cables.
Verizon Fios is known for providing reliable, stable, and high-speed internet connection to residential and business clients. It’s one of the best service providers for professional gamers and streamers.
What modem or router is compatible with Xfinity internet?
Before using your own equipment or buying a new one, go to Xfinity’s website and go the My Device Info section. You’ll find a list of approved devices you can use with Xfinity, as well as those that support the internet speed you’ve applied for.
Should I buy or rent the router?
Although the outright cost of buying the router is huge, you’ll be able to save more money in the long run compared to renting it for a monthly fee. If you have an existing router, that’s even better since you won’t have to buy or rent the equipment offered by your service provider. However, make sure that it’s compatible with your internet provider.
What is the best latency for online gaming?
Ideally, a latency of less than 25ms is great for streaming or gaming. Anything lower than 100ms is acceptable and won’t cause any lags that can have a huge impact on your surfing or gaming experience.
Xfinity and Frontier put almost similar internet offer on your plate, so it will all boil down to how it performs in your area. Ask around which is the better service provider in your neighbourhood, so you’ll have a stronger basis on which to choose based on customer reviews.
But as a guide, Xfinity offers faster speeds over the competition. They even have a 2Gbps fiber internet plan that tops everything their peers offer. But if you’re on a budget, Frontier offers more affordable internet packages that will fit your needs.