I won’t comment on mistakes we all make when searching for an Internet Service Provider (ISP) for specific Internet and wireless needs in our homes and businesses. This is definitely because some of us have once fallen victims of ISPs with poor Internet services that ended up costing our businesses tons of money or causing immense frustrations.
It’s therefore important to look around for specific ISP reviews and user comments to clearly understand what people are complaining about and how the services are on a general viewpoint. Today, we’re going to turn Comcast Xfinity Internet service around and check all the available points that are important in the decision-making process.
Xfinity is a prominent Internet service provider in the U.S. that was introduced to the market by its parent company, Comcast in 2010. Xfinity is now known to be one of the largest Internet Service providers of cable Internet in the country. In 2019, the company had about 55 million customers from different parts of the country. The same year, the company grew its high-speed Internet customers by about 1.4 million.
Comcast was established in 1963 and has been around as a major player in technology in the U.S. for that long. It today continues to partner with a couple of media companies such as British Media Company Sky and NBC Universal to offer technology services and entertainment services to its users across the continent. Xfinity is headquartered in Philadelphia offering Internet services to all the neighboring states.
Services offered by Comcast Xfinity
Comcast Xfinity offers both Cable and Fiber Internet to residents and businesses in all the neighboring states. Besides offering Cable and Fiber Internet plans, Xfinity also provides Voice Phone services, Xfinity T.V. and Xfinity Mobile wireless services together with the Home security service.
Xfinity Internet Comparison Table
|Cheapest Xfinity Internet plan||Performance Starter: 15Mbps|
|Fastest Xfinity Internet Plan||Gigabit Pro: 2,000Mbps|
|Xfinity Price Range||$19.99-$74.99|
|Contract||Depends with the deal|
|Installation fees||Vary: Up to $500|
|Rental Equipment||$11, Modem and Router|
|Data Overcharge||$10 per extra 50GB|
|Late Payment fees||$10|
|Early Termination fees||Varies based on the remainder of the pact length|
Is Xfinity Internet available in my area?
Xfinity offers all the services stated above to more than 39 states in the U.S. The Internet services and a couple of other Bundle Options are available to more than 55 million Americans. What this means is that Xfinity services are probably close to you. It’s equally important to note that you can always check with the company’s website to be sure what types of internet services are available to you.
Its services can be accessed by most of the continental United States residents. It’s hard to state over time which states the services are available in because it’s expanding every day. But Xfinity Internet services are largely used in Montana, Wyoming, Nebraska, Nevada, North Dakota, Rhode Island, Oklahoma, Hawaii, Alaska and Lowa among many other states and cities in the U.S.
Xfinity Internet Pros
- High speed Internet Up to 2,000Mbps
- Low speed options
- Affordable Internet plans
- Reliable Internet
- Available almost everywhere in the country
- No-contract option
- Frequent deals
Xfinity Internet cons
- The prices vary
- Data caps
- Contract Options
- Notoriously difficult customer service
Xfinity Internet speed and Data
Xfinity offers the highest speed Internet with speeds of up to 2,000Mbps. This is actually the only ISP in the market with such internet speeds. Many people have praised this move by Xfinity but given most households don’t need 2,000Mbps for their Internet needs; we should look at how reliable Xfinity Internet speeds are.
The Xfinity Internet reviews from customers clearly show that they are satisfied with the Internet speed options offered. The speeds are more than double of what AT&T, Charter and other competitors are offering.
The FCC report shows that Xfinity provides speeds slightly above those advertised. This is good news because users want to get exactly what they pay for. The previous reports show that Xfinity offers internet speeds up to 99% to about 80% of their users. The 2020 FCC report indicates that this provider’s customers get 100% of the advertised speeds.
The report and online reviews shows that if at least there were 1,000 people that purchased the 25Mbps plan from Xfinity, more than 800 of them get above 24Mbps at all times. This is good news for people that rely heavily on download and upload speeds.
Using the online available speed tests proves that Xfinity offers more than 80% of what they advertise. As a matter of fact, you’re likely to get 84.5% or more of the speeds on the Xfinity Site. All this information shows that Xfinity is a reliable Internet Service provider.
Xfinity Internet plans and Prices
There are a couple of Xfinity Internet options which is great for budget shoppers. But there’s one major concern that I noted with Xfinity Internet plans. The availability of certain Internet options and the pricing varies deeply depending on where you live. I didn’t like this because all the users are not on the same level. This means while I may pay $29.99 every month for 25Mbps, you might have to pay $19.99 for the same speeds.
Another thing is that some users can get consistent, fast and reliable Internet speeds for reasonable prices. But that is not the same for everyone. The price may vary greatly for certain Internet speeds. Another important thing is that the price for Gigabit and Gigabit pro Internet packages is not readily available on the site mainly because the plans are limited in availability. This means you can only know how much it costs if you want to purchase. Check the table below for current Xfinity Internets speeds, Plans and prices.
|Xfinity Internet Plan||Download speeds||Price/Month: Region A||Price/Month: Region B|
|Performance Starter Internet||15-25Mbps||$19.99||$29.99|
|Performance Plus||Up to 60Mbps||$29.99||$34.99|
|Performance Pro Internet||150Mbps||$44.99||$44.99|
|Blast! Pro Internet||250Mbps||$59.99||$59.99|
|Extreme Pro Internet||400Mbps||$74.99||$74.99|
|GigaBit Internet||1000Mbps||Currently Unavailable||$89.99|
|GigaBit Pro||2000Mbps||Not available||$299.99|
This information shows that the price will automatically have to vary from one State and City to the other. Keep in mind, the 1,000Mbps and the 2,000Mbps are not available widely.
Xfinity Internet contracts, equipment and fees
Xfinity offers internet plans with contract and no-contract options. This depends on the agreement with the company and a couple of other factors. Going for a contract option can save you more than $10 per month on specific bundles and Internet only plans. At the end of the contacts, users will have saved $120 on the monthly bills.
After this time, you can expect the Internet cost to go up by almost $15-$20 a month. What this shows is that the internet plans are featured on the site at introductory prices. This is not quite good news to users that want to stay for more than the contract term.
Xfinity applies data caps for 30 days. But the data cap of 1TB is way above the ceiling for most households. To surpass this data cap, you need to download videos and stream movies or game continuously for over 25 days without a stop which is usually not the case.
Another thing is that even after surpassing this data limit, you’ll have to pay $10 only for an additional 50GB for the remaining time. For the super Internet users, serious gamers and streamers, Xfinity offers an unlimited option. But be ready to pay an extra $50 per month. I wouldn’t advice going for this because it would take you an extra 50GBX5 to qualify for that which is almost impossible in one month.
Here are the fees that you will have to pay with Xfinity Internet.
- Installation cost: Varies from one location to the other but it can cost anywhere between $60 and $500. You can choose self-Installation on some plans at a cost of $29.95.
- Rental equipment: The rental equipment fee per month is $11. But you can as well choose to bring your own equipment.
- Late payment: You will have to pay $10 for late payment
- Data Overcharges-I did state that Xfinity has a 1TB data cap for the low speed Internet options. In case you surpass this limit, you will definitely have to pay an additional $10 for 50GB.
- Reactivation: in case you disconnected your services and later want to connect back, you will pay $6 for the reactivation.
- Early termination fees-this fee is only applicable to the people that choose to go with the signed deals. It can be as much as $200 depending on the remainder of the pact length.
Xfinity Internet Outages and Service Uptime
Just like all the other Internet services, Xfinity has experienced some outages which is a cause for worry. I’ve come across some people complaining about Frequent Outages and Downtime. Though, this is not a big issue because the FCC claims that Xfinity offers 99% of the advertised speeds. The outages are often confused with low Internet speeds caused by multiple Internet users. If the reviews available online are a thing to go with, then Xfinity Internet has an uptime of up to 99.99%.This means that people would only experience disconnections about less than 5 hours in a year.
Xfinity Internet common applications
Xfinity Internet is enough for basic home Applications. The speeds and the prices bring Xfinity to the top list when it comes to reliability and performance.
- Upload and Downloads-One of the most common Internet applications is the upload and download of files and documents. 25Mbps from Xfinity is enough for this purpose. If you just need Internet for your home office and emails, you can pick the basic package.
- Streaming-Streamers would need seamless connections which will not affect the quality of content. For that reason, I would recommend Internet speeds of up to 400Mbps from Xfinity.
- Gamers-Gamers can go for Internet speeds of up to 1,000Mbps. That is what Xfinity offers and there is no need to compromise on that if you love what you do. For that reason, choose the Xfinity GigaBit plan if it’s available to you. If this plan is not available, you can also go for the 400Mbps plan which is also enough for a seamless gaming experience.
- Speedy Internet browsing-You just need 5Mbps for an uninterrupted internet browsing. To keep your blog updated, read online news or get tutorials from YouTube or WikiHow 25Mbps from Xfinity will do the trick. Pick any plan depending on your willingness and ability to pay.
Xfinity Internet Bundle Offers
Xfinity gives its users a chance to bundle Internet with Xfinity T.V. and Xfinity Home Phone service. Let’s now share some of the available Internet combos that you can choose. However, this depends on where you live in the country. You can end up getting 140 digital channels or 300 cable channels which includes the HGTV, TBS and ESPN.
|Xfinity Bundle package||Features||Price/month|
|X1 Saver pro Double Play||100Mbps Internet plus Home Phone||$79.99|
|X1 Starter Pro Triple Play||250Mbps, Phone and 140+ T.V. channels||$109.99|
|X1 Premier Pro Triple Play||1,000Mbps, Phone and 250+ T.V. channels||$159.99|
What do Customers think about Xfinity Internet services?
There are a couple of online reviews about this company. These reviews are not too kind for this tech giant. Many users are not amused with the service outages, lack of personnel attention to some of the issues, poor customer service, data caps, contract options and the expensive billing among many other things.
Note that the forums and the reviews left in online review platforms are a reflection of personal experiences with the company and most importantly how the problems were approached. Consequently, the reviews and user comments shouldn’t be ignored. To give you a clear picture of what I’m talking about, let’s take a look at two reviews from previous and current Xfinity Internet users.
One user on Consumeraffairs.com claims that Xfinity was the third provider he had to choose for home Internet needs. He agreed that Xfinity was by far the most stable Internet service. That was good for him because he has a teenaged gamer in the house. The only challenge he had was of connecting to Xfinity hotspot services.
Another reviewer on Broadbandnow.com claims that the Xfinity internet is high speed, reliable and affordable but the customer service is terrible. He adds that he has never had any issues with Xfinity Internet on connectivity and speed. Xfinity has always been a reliable Internet service provider for him but their Customer service is terrible at its best. He claims that the Phone menu to talk to a real person is absolutely ridiculous wasting more than half of your time.
Besides those complaints, Xfinity customers are happier than those of many ISPs in the U.S. This is visible in some of the reviews left online and the comments from some of these customers. It’s also easy to notice that Xfinity Customer service system is fairly easy to Navigate. Always explain yourself to the fullest to get the best responses and solutions.
How to disconnect from Xfinity Internet service
Disconnecting from Xfinity Internet service is not a very sophisticated process. But I advise someone to be fully aware of what they’re going to lose in terms of Cancellation fees, reactivation fees in case you want reconnect and early termination fees. If you’re already determined and fully aware of all that; follow the steps below to cancel your Xfinity Internet service.
- Contact Xfinity Customer service for guidance.
- Chat with the Customer reps online to express your issue and will to cancel Xfinity Internet service.
- Visit the local store where you can as well get guidance on cancellation.
- Some people also choose to mail a cancellation request with their first and last name, account number, Phone number and service address.
- After the cancellation has been initiated, the next move is to pack all the equipment and return them to a local store to finalize the process.
Note; There are chances of negotiating a better deal with Xfinity at any time of the day. In case you feel like the standard prices are too high for your budget, feel free to Negotiate Xfinity Bills by calling Xfinity retention department.
Xfinity Internet Customer service review
Comcast Xfinity just like other ISPs doesn’t have a good customer service reputation. Many people have over the time complained about Xfinity Customer service, their professionalism and qualifications to handle certain problems faced by the users. J.D. power reviews in 2018 ranked Xfinity with just two power circles which means the company was rated below average in terms of Customer service.
During the same year, The American Customer Satisfaction Index gave Comcast Xfinity Customer service a score of 60/100 which was below the average score for Customer service in the same industry. Given these records for the poor customer services, no one would want to be caught between the wrangles with a serious issue that needed technical assistance.
Xfinity Internet vs. Competitors
I usually like to say that almost all Americans are lucky to have at least two Internet service providers available to them. Even those loyal to Comcast Xfinity still have an opportunity to go for any other alternative. Let’s now see how Xfinity compares to some of the most viable competitors including Spectrum, AT&T and Verizon FiOS.
Xfinity has a price range of $29.99 to $300 per month. This is for Internet speeds of 25Mbps to 2,000Mbps. Given that there’s no other internet company providing 2,000Mbps, it’s always a win for Xfinity. On the other hand, Verizon FiOS has a price range of $40 to $80. The fastest Internet plan from Verizon FiOS is 1,000Mbps. Spectrum prices range from $45-$105 for internet speeds of up to 940Mbps. AT&T equally has an Internet plan with download speeds of 940Mbps.
Remember Xfinity has a 1TB data cap which is also the case with AT&T internet. However, Verizon FiOS and Spectrum Internet don’t have data caps. In terms of availability, Xfinity will only have one competitor on the list, Spectrum which is available in 45 states. AT&T and Verizon FiOS are available in 21 states and 9 States respectively.
The installation cost for Xfinity is up to $500 which is comparatively higher than the installation cost from Spectrum Internet. Verizon FiOS has an Installation cost of up to $100 but it’s waived for online orders. AT&T equally has an installation cost of $100 but waived for Internet 300 and above. So, when it comes to the Installation costs, Xfinity doesn’t compare well to its competitors.
Can I get Xfinity Internet only?
Yes, you can get Xfinity Internet only plans with speeds starting from 25Mbps to 2,000Mbps. The prices will start from $20 per month depending on the plan you pick and where you reside. Besides the Internet only plans from Xfinity, you can bundle Internet with T.V., Home phone and security services.
What Internet is better than Xfinity?
Xfinity proves to be a good internet service provider for both Internet only services and several other services. The ISP is known for high speed Internet at affordable prices and reliable Internet services. However, there are a couple of alternatives that internet users can go for. They include AT&T, Viasat Internet for people in rural areas, CenturyLink and Windstream.
Which Xfinity Internet should I get?
Besides the fact that many people are comfortable with Xfinity Internet 25Mbps, depending on your Internet application, you can go for other Internet plans. You don’t necessarily need 2,000Mbps unless you have a tech company in your house. So, Internet speeds from 100Mbps are good enough for normal residential Internet needs.
Xfinity Internet is good for families that are contract averse or people that want minimal speeds. Their Internet speeds come down to 20Mbps and 1Mbps upload speeds. Gamers, large families and Businesses choosing Xfinity Internet service will equally enjoy service benefits such as the access to Xfinity Hotspots all over the country, Money back Guarantee and Norton Antivirus Software. Before signing up for Xfinity Internet services, be sure to check and understand the current Xfinity Internet service agreement terms and digest hidden fees that can impact your monthly bills.