Disclaimer: Themescene.tv is an independently owned internet & cable and home services comparison review website on a mission to provide unbiased reviews. Themescene.tv is NOT an internet, cable TV, Satellite or phone provider

The information may be subject to change without notification of those changes. The information found on Themescene.tv is strictly for entertainment purposes only.

mediacom internet service review

Mediacom Internet Review

Share on facebook
Share on twitter
Share on pinterest

Mediacom advertises impressive internet rates and speeds ranging from 60Mbps to 1,000Mbps. You may not necessarily need 1,000Mbps, but there are many other alternative providers in your area that make the selection criteria complicated. This is why you should take your time to research alternatives, read reviews, and eventually use the data to make up your mind. This brief covers internet speeds, prices, reliability, hidden fees, and other dimensions of Mediacom Internet service.

What is Mediacom Internet?

Mediacom is a prominent southeastern and Midwest Internet provider that offers reliable Internet and other services to more than six million customers in 21+ states in the United States. Mediacom is also a cable TV provider ranked fifth in the US. It delivers TV and Coaxial cable Internet and Telephone services to people and businesses in its coverage area.

Mediacom started Operations in 1995 as a private company but eventually went public with the shares being traded in the Stock Exchange. However, in 2011, the company changed to Private ownership again. Mediacom is headquartered in Blooming Grove, New York.

Mediacom Internet availability

Mediacom provides Internet to more than 21 states in the US with the highest concentration in Lowa, Wisconsin, Minnesota and Illinois. The company has the largest coverage in urban areas but the Internet services seem to extend beyond the suburbs to the rural homes. This indicates that people and businesses both in rural and urban areas can get Mediacom Internet services.

Mediacom Internet service type

Mediacom provides Internet via Coaxial Cable and Fiber-Optic technology. This means that the type of Internet connection you’ll get from Mediacom will vary depending on where you live. The Mediacom Fiber Optic Internet is limited in availability with the highest coverage in Lowa and few other urban areas.

Mediacom Review Summary

Category Features Price/Month
Cheapest Internet plan 60Mbps download and 5Mbps upload $19.99
Best Internet only plan 1,000Mbps download and 50Mbps Upload $69.99
Best Bundle package Internet 1 Gig+Variety TV+ Home Phone $129.99
Data Caps Yes/Vary
Installation One-time fee $99.99
Activation fee One-time $10
Contract Month-to-Month

Mediacom Pros

  • Offers Bundle Internet
  • Month-to-Month service Option
  • Faster than DSL
  • Network is partially fiber Optic
  • The prices are reasonable
  • Comparatively more reliable Internet
  • A relatively better Customer services

Mediacom cons

  • Hidden Fees
  • Data Caps

Mediacom Prices and Internet plans

Mediacom Internet speeds range from 60Mbps to 1Gbps and all the plans in between have varying prices and monthly benefits. All the plans are combined with in-Home Wi-Fi which makes it easy to connect all home devices. Another imperative thing to note is that there’s a promotional period of 12 months for Internet service. The prices within this period are discounted.

The company offers five Internet plans which all come at a different price. This variation in Internet speeds and prices covers users with different lifestyles. The prices featured on the website are promotional prices which are going to vary greatly after the first year. I’ve heard complaints from several users that the price hikes can be brutal. In some markets, the prices are very likely to shoot up by almost $30 per month and go further up to a standard rate.

At the time of writing this review, the prices for standard Internet 200Mbps were $99.99 per month while those for the fastest Internet speeds were $139.99 per month. This is actually more than $30 and $60 for the corresponding advertised plans on the website.

This is unlikely to matter unless you plan to stay for more than a year on Mediacom. If otherwise, you might be forced to go for a cheaper alternative. Fortunately, Mediacom offers month-to-Month services which means you can always cancel at the end of any month.

To better understand what I’m talking about, check the table below for Mediacom Internet plans and prices. Note, the information in the table is viable on the day of writing this review. There are chances that Mediacom will charge slightly higher prices over time. The prices also vary depending on the current Mediacom Offer and promotion details.

Mediacom Internet Plan Features Data cap Price
Access Internet 60 Download speed: 60Mbps, Upload speed: 5Mbps 60GB $19.99
Internet 60 Download speed: 60Mbps, Upload speed: 5Mbps 400GB $29.99
Internet 100 Download speed: 100Mbps, Upload speed: 10Mbps 1TB $39.99
Internet 200 Download speed: 200Mbps, Upload speed: 20Mbps 2TB $49.99
Internet 500 Download speed: 500Mbps, Upload speed: 30Mbps 4TB $59.99
1gig Download speed: 1000Mbps, Upload speed: 50Mbps 6TB $69.99

Everyone has a different lifestyle and varying Internet needs. Although I have my favorite Mediacom’s Internet plans, yours might be different. Take time to look at the available plans and prices to make an individual decision.

Current Mediacom Internet deals and promotions

Unlike other ISPs, Mediacom offers month-to-month services. This means that users have a chance to cancel the service if it no longer meets specific User Internet needs or budget. So, what does Mediacom do to make its services worthwhile?

Besides the low introductory prices for the Mediacom Internet plans, there are a couple of other sweet deals. If you ordered online today, Mediacom is likely to offer you free Installation. The Mediacom Xtream Wi-Fi 360 signal boosting service is free for the first three months.

Besides these perks, Mediacom offers other deals time to time. Stay updated on the Current Mediacom deals and promotions that can save you money along the way.

Mediacom Internet Bundle Offers

Mediacom offers several Internet Bundles that you can choose from. The 60Mbps double Play (TV and Internet) bundle is the cheapest. The 100Mbps Triple Play (TV, Internet and Phone) bundle is a great offer for people that want to get all their utility bills in one page. The prices for Double and Triple play Internet packages are priced low for 12 months but there are some additional charges that are likely to apply such as the Regional sports surcharges of up to $6.62 and Local Broadcast Station Surcharges of up to $18.19.

The above prices are subject to taxes. Another thing to note is that transitioning from promotional prices to the standard prices is a little complicated. The promotional price will only hold for a 12months grace period. After that period, the prices are not fixed meaning you can end up paying a relatively high price for the same internet features.

Mediacom Internet speeds: How fast is Mediacom Internet?

The speeds advertised on Mediacom website range from 60Mbps to 1,000Mbps. These speeds keep up with the fastest plans from cable providers. Mediacom competitors also offer Internet speeds of up to 1,000Mbps.

If you’re planning on getting Internet 200 and Internet 500 Plans, it’s important to examine the contracts and understand exactly the speed you need. The first year, Mediacom is very likely to bump you automatically to the next highest Internet plan. That is better for gamers and serious streamers. But remember the company has a data cap that varies depending on the Internet plan you pick.

A number of people wouldn’t mind the data caps because they are above the average caps in the industry. But a data cap of less than 100GB per month is a joke. With 60Mbps, someone is very likely to surpass this data cap which can either slow the Internet or attract overcharges.

Mediacom Internet applications and Internet plan recommendations

Streaming

You probably don’t need 1,000Mbps for streaming. But you still don’t want to choose Internet speeds that will not offer a seamless streaming experience. Mediacom has several Internet plans that can work perfectly well for serious streamers. Choosing Internet 200 or Internet 500 is a wise decision because of the high data caps and fast download speeds.

Gamers

Serious gamers and large families made up of teenage gamers and avid streamers would probably want an Internet plan with the highest data caps. For that reason, I would recommend Internet 1 Gig for home businesses, large families and people who like gaming or streaming regularl. This is perfect because of the high download and Upload speeds.

Download and Upload

Downloading and uploading files and documents will not necessarily need 1,000Mbps but you don’t want to take an entire hour waiting for a big file to download or upload. Although streamers and gamers don’t necessarily require upload speeds; photographers, videographers and bloggers will essentially feel the pain of slow Internet upload speeds. Therefore, I would recommend Mediacom Internet 500 since it has good upload speeds and high data caps.

Internet TV

Who wouldn’t want to save monthly on Internet and TV packages? Mediacom offers the best Bundle packages, as stated earlier, I recommend Internet 1Gig+ Variety TV + Home Phone.

Mediacom Fees, Contracts and Equipment

I usually want to touch on hidden costs that are likely to impact your monthly bill noticeably. Mediacom just like other ISPs has a couple of fees and hidden costs that can skyrocket the monthly bill. So, let’s see what other fees you will be required to pay.

Mediacom Service contract

Mediacom contracts are full of hidden charges. This means you can easily find your monthly bills surpassing your expectations. Fortunately, the Mediacom service doesn’t offer a yearly contract. The contract is monthly meaning you can cancel the service any time of the year. Though, to cancel you should notify Mediacom for at least 7 days in advance.

Mediacom Service fees

Besides the monthly price for specific plans, you will have to pay one-time fees and Installation fees to enjoy Mediacom Services.

  • Installation-Mediacom Installation costs $99.99. If you sign for Mediacom Internet service online, this fee will be waived.
  • Activation fees-You will equally have to service a one-time fee for the activation of services. The cost is $10. I don’t know why a company would ask for activation fees to offer their services, but that is how it goes with Mediacom.
  • Early termination costs-You won’t pay any early termination fee because there are no yearly contracts with Mediacom Internet services.

Mediacom Equipment and rental fees

With all the devices you have at home; talk about computers, Smart TV, cable line and an internet plan, you will still need a Modem. This will cost you $11.50 per month. Who wouldn’t want to avoid this by buying their own modem? But always make sure that the modem you want to go for has a DOCSIS 3.1 technology. Amazon has some options for you.

Data Caps

Just like the Mediacom Internet speeds and prices, Data caps vary depending on the Internet plan you picked. Anyone that increases Internet speeds will see an increase in the data. The lowest data caps is 400GB up to 6TB. This is not a very significant factor to consider but remember you have alternative ISPs that offer unlimited data.

Mediacom Customer reviews: What do Customers think about Mediacom Internet services?

Mediacom customers are not very happy with the Internet services offered by Mediacom Internet. Most people complain about the unresponsive customer service, outages, lower than advertised Internet speeds and price hikes. If the reviews and User comments available online are a thing to go with, then Mediacom is the best ISP out here. Here are two reviews and Comments from complaining customers left online in 2020.

A review on Consumeraffairs.com on 9th July 2020 claims that he liked the services offered by the Mediacom Customer support that came to help him connect the service. The support was experienced, friendly, caring and knowledgeable. He went on to add Mediacom will continue being a good service provider to him.

Another review left on the same platform says Mediacom is not a relatively good Internet service provider. He left a one-star review claiming that the Internet doesn’t stay connected. The Internet worked well for nine days after installation and Boom, everything changed. Since that day, the Internet has been disconnected several times. After calling the team, all they can say is that the problem is on the user’s area. It has now been months and Mediacom doesn’t appear to want to solve the issue.

90-Day Money-Back Guarantee

The Mediacom Internet service offers 90-Day Money back guarantee to all the users. If you don’t like the service within this range, then you can request a compensated cancellation. The Mediacom Internet Policy document confirms that someone should cancel within the range of 90 days to get the benefits of a service cancellation without a penalty.

Disconnecting from Mediacom Internet service

I admit that Mediacom Internet may be costly to you after the first year. The billing and Internet outages in your area may also inspire the thoughts of disconnecting from Mediacom Internet service. If that is the case, then take the steps below.

  • Make up your mind-What are the reasons you want to disconnect from Mediacom Internet? Are the current issues difficult to solve amicably with the company rather than disconnecting? Are there cheaper and more reliable alternatives in your area? Answer all these questions before deciding to disconnect from Mediacom Internet service.
  • Call Mediacom Customer service-The next step is to call the Mediacom Customer service and ask to be referred to the retention center. Here, explain all your reasons to cancel and eventually ask the reps to help you facilitate the process of canceling the service.
  • Pack and return all the equipment from Mediacom. You can drop them off at your local Mediacom store and sign the relevant documents as a sign of finalizing the process.

Mediacom Customer service

Mediacom just like other ISPs is a derided company in the country with the customers complaining about everything from slower than advertised Internet speeds, price hikes to delays in solving common internet issues and many other things. But I can regard the Mediacom customer care as a solid and an easy to deal with Customer service. To reach Mediacom Customer service, call (855) 633-4226.

Besides that information, I should admit that Mediacom Customer service is not the best out here. This accounts to why Mediacom today has a low Customer satisfaction index. Upon subscribing to Mediacom, each customer will get an account where someone can check the bills and pay.

Reaching the Customer service is easy but most of the cases are left unsolved for a long time. I have personally came across a couple of people complaining about the same. Consequently, I always recommend repeating your questions and seeking clarifications when raising concerns. The service should as well send you a mail with the information about your problem.

Internet Outages and Uptime and reliability

Mediacom gives its customers more than average reliability. According to the FCC data on reliability and performance of Internet service providers, Mediacom provides Internet speeds slightly higher than the ones advertised in more than 80% of their time. This is good news for internet users that highly rely on internet speeds.

There are fewer reported cases of outages. Mediacom will respond swiftly to correct any issue that may lead to outages. However, there are some customers complaining of Mediacom outages and slower than advertised Internet speeds. But this is likely to happen less than 5 hours in a year.

Mediacom vs. Competition

Whenever an internet user is hunting for a new Internet supplier, it’s important to research on all the alternatives available in the area. This way, someone is able to make the best decision. Here is a comparison between Mediacom and its competitors.

Mediacom vs. Wow

Unlike Mediacom, WOW doesn’t feature any data caps. The speeds are the same but the prices vary depending on where you reside. The 100Mbps plan costs about $40 in most areas. WOW proves to be a viable Mediacom Internet alternative because of the cheap prices, availability and high speed Internet.

Mediacom vs. AT&T

AT&T is always ranked high on the list of the best Internet provider in the US. Mediacom ranks on the list of the best Internet providers with a great customer service. AT&T is available in a comparatively large area and offers data limits and high speed Internet just like Mediacom. One challenge is that AT&T has a limited Internet Service package.

Mediacom vs. Spectrum

Unlike Mediacom, Spectrum doesn’t feature any data caps. Another thing, Spectrum has the best value bundle packages. The company wins against Mediacom because all the customers will get a free Modem and Free Installation. Spectrum Internet users are very likely to save up to $200 in a year. The only challenge is that the customers don’t have a lot of speed choices.

FAQs

How fast is Mediacom Internet?

Mediacom Internet offers low cost internet from speeds of 60Mbps to 1,000Mbps. People can choose the internet plans between these two ranges. Other plans include Mediacom Internet 100 with 100Mbp, Mediacom Internet 200 with 200Mbps and Mediacom Internet 500 with Internet speeds of 500Mbps.

Can I install Mediacom Internet Myself?

With an easy to use self-Installation Kit, it’s simpler to install Mediacom Internet on your own and save time and money. Just make sure the kit has everything needed to connect Mediacom online services. Furthermore, it’s important to contact Mediacom Customer service to be sure of the equipment supported by Mediacom Internet Service.

Why is Mediacom Internet so slow?

Mediacom Internet is slow for a couple of reasons. Firstly, it could be a problem with your Wi-Fi signal. Make sure to check that and consider other possible issues such as signal strength on your cable, an issue with your modem or router and devices on your network saturating your bandwidth. If you cannot diagnose the existing problem, always seek professional assistance when the problem persists.

Final verdict

Mediacom is like a mechanic you hire to do panel beating for your old car. The mechanic is rough around the edges but the service is delivered. If you’re not careful, you may be overcharged for the same services. So, if you want to go with Mediacom Internet service, be sure the price will skyrocket after a year. Also, you will have to bear the burden of activation fees, equipment rental fees and several other hidden costs. All in all, Mediacom provides reputable internet services at modest prices.

What Internet Service is Available in My Area?

AL AK AZ AR CA CO CT DE FL GA HI ID IL IN IA KS KY LA ME MD MA MI MN MS MO MT NE NV NH NJ NM NY NC ND OH OK OR PA RI SC SD TN TX UT VT VA WA WV WI WY DC

Jill Burns
Jill Burns
Read More
My internet and cable provider that shall not be named was raising my monthly bill. I later found out that there were were better discounts with no contracts. Now I'm only paying a fixed $92 dollars a month for cable and internet
John Hollaway
John Hollaway
Read More
Without warning from the provider, I get a bill thats $30 more expensive than the last month. I had a word with the customer service about the constant drop outs My friend told me about your website Theme Scene and now im getting wifi for $29 per month
Marie Williams
Marie Williams
Read More
If I called you earlier I would have saved myself 10 months of grief with my previous provider. Thank you
Previous
Next

Leave a Comment

Discover the cheapest internet & Cable deals in your area

Fill the form below: