If you are experiencing connection issues with a HughesNet outage then you’re in the right place to fix it.
Viasat, a renowned global communications company that strongly believes that people and the internet can be connected in more ways than one. This company has worked tirelessly to build a solid communications network that will enable people to connect to the internet at any time they need to and anywhere they want to. The vision of Viasat has always been noble and good, having the best interest of their subscribers at heart, and they aim to bring the best kind of satellite internet service directly to your doorstep.
Viasat also wants to achieve a future where high-speed satellite internet connection is not only made affordable, but, can also be available even in the most remote and distant places in society, even if such places are located above ground level, the sea, and on land.
Viasat has roughly, a total amount of 5300 employees, who are driven by their ability to shapen the communication and technology sector in the US. Viasat has successfully closed deals with millions of consumers or subscribers, governments, military personnel and even small or large scale businesses.
Types of outages from Viasat
Satellite Internet Outages
Internet outages are sometimes refered to as internet blackouts. Cyber attacks, network congestion and operational errors can cause internet outages. Companies who offer internet services always have a help center that their customers can refer to in case of an emergency, or in case these outages occur. Some of such companies are Verizon, Hughesnet, Viasat , Xfinity and lots more.
How to reach customer support for Viasat services?
Call Viasat customer r service;
This Viasat customer service number can be reached at any time of the day. They are opened 24 hours in a day, 7days in a week. The customer care centre can assist with all sorts of problems you may encounter with your Viasat account, or you are calling to clarify on some questions that you might have, or maybe you have issues with your internet connection and you are in need of technical support. Just dial the number and you will get sorted out.
Email and live chat customer service;
Aside from calling the customer service number, you can also reach Viasat via an email or live chat. The response to your email is usually sent within 24 hours. You can get a reply from the support to any problem you send via email. It really doesn’t matter if its technical support or you just want some issues sorted out. However, if you can’t wait for 24 hours, I suggest you use the live chat option.
Contact Viasat technical support;
The number above allows you to reach out to Viasat customer technical support centre. They are also available 24/7. If you have major issues with your connection, or you can’t get a good signal, or just maybe your router is acting up, calling tech support might just be the answer to your problems. You can also catch them on live chat as they are also available 24/7.
Contact Viasat business support;
This number is actually more useful to people who need assistance with their Viasat business internet service. They can get a quick solution to their problems if they dial the number. Alternatively, if you are not too big on patience and you find it hard to deal with the annoying hold music LOL, you can choose to email Viasat business support.
Here is the address; [email protected]
Viasat for government, aviation, and IDIQ contract vehicles
As implied in the introduction of this article, Viasat also provides high-speed internet connection for people in remote and rural, airborne and marine environments. People under this category, especially those sets of individuals who are registered as aviation customers with the company, government personnel or IDIQ contract vehicle operators, they can get professional help and assistance by login on to the contact page of Viasat communications. The US Navy also has access to special customer support on WiFi services from Viasat.
How to Pay and view your Viasat bill?
Paying your Viasat bill is not that hard. All you need to do is login to your Viasat account and proceed to payment. You can use this payment process if you want to use a payment option that is different from the method you originally used to open your Viasat account or if your account number changes, otherwise, the amount you are supposed to pay at the end of each month will be deducted automatically via your original payment method.
Here is how you can change your payment method on Viasat;
- Log in to your account
- Select view or pay bill
- Click on the payment method
- Click edit payment method
- Edit payment method by entering new card details or changing your account number.
Alternatively, if you don’t want to do this yourself, you can reach out to Viasat customer service via a phone call and state you want to change your payment option.
Things you need before you call customer service
Here are a few things you might want to keep handy before calling Viasat customer support
- Yor viasat account number
- Alternatively, you can use the phone number you used in registering your Viasat account.
The phone number is very useful if you cannot find your account number or you can’t remember it. Viasat customer service will be able to trace your Viasat account number via the phone number or the full name registered with your account.
How to troubleshoot your Viasat internet on your own?
In this article, we will be looking at various troubleshooting tips with Viasat. The problems with your Viasat internet that may require a little bit of troubleshooting can b grouped into two. They are;
- No internet connection and
- Slow of spotty connection.
However, I suggest you try running a speed test on you Viasat network before you troubleshoot it, especially if the cause of your bad network connection is unclear.
Follow these steps to perform a speed test on your internet;
- Go to Google and search speed test.
- Click the button on your screen that states run speed test. It’s usually at the top of your search result pages.
Doing this will allow you to know if your network is out or just going very slow. It will also allow you to know of the current speed of your internet is above or below recommendations. Now, let’s get on with the troubleshooting steps.
Troubleshooting no connection;
At times, it is possible that we won’t be able to get any signal connection from your satellite dish. If this happens, try to resolve the issue using the following solutions.
Check your account
First off, verify if your account has been placed on data restriction mode. If it has then, it means that you have exhausted all your the data allocated to your account for the month. To resolve this issue, place a call to Viasat customer service centre and start that you want to increase your data balance.
Also, it is very possible that the issue with your account is coming from Viasat and not you specifically. Placing a call to Viasat will help you know if there is currently an outage in your area.
Reset your Viasat internet
Resetting your Viasat internet can help kick start or restore your internet connection. Follow these steps if you want to reset your internet;
- Shut down your computer.
- Unplug your router to turn it off.
- Unplug your modem to turn it off.
- Disconnect all Ethernet cables that are plugged in to the modem. Wait for at least one minute and plug them back in.
- Connect your modem to its power source and wait for the LED lights to come up.
- Turn on your router.
- Turn on your computer.
If this easy-to-follow troubleshooting steps didn’t work, don’t panic, you can always try something else to fix your internet connection.
Check your satellite dish
Step out of your room and head outside, towards where your Viasat satellite dish is. Go and check if it has been damaged or if it is still intact. Be sure to do this after a heavy rainfall or after heavy hail storms, as this kind of events can damage your dish, which can lead to bad network connections.
If you observe that the dish gas been damaged, I suggest you call Viasat customer services, so that they can walk you through on how to fix it yourself or if you may need the help of a technician (from Viasat ) to repair the damage.
Troubleshooting a slow or spotty connection
The next troubleshooting steps is for connections that are acting slow and erratic. In this case, your Viasat network may not be totally down. Here is how you can troubleshoot your slow or spotty connection.
Check your account
Make sure your account is not on data restriction mode. If you no longer have a data balance, it is possible that Viasat might have slowed down your connection. Contact Viasat on +1-855-810-1308 for more clarification on this matter.
Check your dish (and the weather report)
Make sure your dish is not been obstructed by trees, wires or any other object for that matter. Also, know that events like heavy rainfall and storms can cause slow internet connection. Contact Viasat customer service to fix any problem with your dish.
Move your connected devices
- Don’t place your WiFi router far away from your devices. Ensure that they are close and not too far apart.
- If this doesn’t work for you, try using an Ethernet cord to connect your device directly to your router. This can give you a strong connection at the cost of your mobility.
- Don’t connect too many devices to your router. Only connect a device that are currently trying to browse the internet.
Check your browser
- Don’t open too many tabs and be sure to use the current version of any browser.
- Clear your browser cache. Doing this will increase your internet speed at the cost of inputting passwords again on sites you visy regularly.
Other issues with Viasat internet
The major internet connection problems have already been addressed above. But, something else entirely may be responsible or your slow internet connection. Here is how to fix it;
- Use a compatible equipment
- Remove viruses from your computer
- If you have problems with your phone or computer, use a different one for your internet connection.
List Top 6 Reasons for Outages
Here are some of the reasons that can inevitably cause an outage in your area, home or office;
- Natural disasters
- Network congestion
- Varying speeds from ISPs
- A failed link to your internet service provider
- Operator errors.
- Equipment failure.
Frequently Asked Questions About Outages
What is the phone number for Viasat Internet (formerly Exede)?
The company (Viasat) provided quality satellite internet service with the former brand name Exede and WildBlue up until 2017. The phone number of the company can be reached at 1-855-810-1308.
How can I contact the Viasat satellite internet company?
There are a lot of ways to get in touch with Viasat customer center. You can reach them via phone call on the number 1-855-810-1308 or send them an email at [email protected]
The company has gone a long way in terms of satellite internet services and has ranked amongst the best internet service providers in the US. The number of positive reviews the company gets, as a result of the value they offer their customers, proves it